Customer Ratings & Reviews
- Model:
- HS200
- SKU:
- 5687933
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the Kasa Wi-Fi Smart Light Switch for its ease of use and compatibility with smart speakers like Alexa and Google Assistant. They also appreciate the easy installation and reasonable price point, making it a well-received smart home device.
This summary was generated by AI based on customer reviews.
Attention to detail
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer rep that I spent considerable time on line with sold me something that I could not use. Subsequently I had to return product, a problem for you and I that would have never happened if they would have LISTENED to me. Making the right sale is far more important than just making a sale!
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We regret to hear this Kasa Smart Light Switch did not suit your particular application. Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Kasa smart switch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great but required some help from support to get it programmed the first time.
I would recommend this to a friendGood product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For any reason in the place that don’t get third cable (ground connection) it doesn’t get install
I would recommend this to a friendTerrible Customer Service
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sort of works well but if you run into a problem don't expect Kasa to help. They will run you through the mill de-installing reinstalling in a different location, reset until you run out of patience. My suggestion is to by a Wemo. The same switch is rock solid.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
We regret to hear your initial interaction with our Support Team was anything less than satisfactory, and we would appreciate another opportunity to follow up with you to address your concerns. At your earliest convenience, please send an e-mail to USSupportTeam@TP-Link.com and include a link to your review and a copy of any correspondence you may have received from the original support agent(s).
Thank you,
TP-Link Support
Do NOT buy this switch!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a journeyman electrician in other words I can wire your whole house this switch does not work it apparently has a load capacity and if anything over say 100 Watts it says it can take up to 600 watts that is not true you cannot do it. I Purchased 2 switches at the same time try to exchanging them same results. At this point I'm wasting my time experimenting to see what it actually can do and I have not successfully come up with any real conclusions do not buy this switch
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We would appreciate the opportunity to follow up with you and discuss your installation environment and scenario. At your earliest convenience, please send an e-mail with your contact information and a copy of this review to [email protected] and we'll gladly follow up with you.
Thank you,
TP-Link Support
Hire electrician
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You need to not only hire an electrician you must be prepared for the devices to be broken in box, and not to meet code. The 800 number on the box is bogus unless you want programming help, which you really do not need, particularly since the help desk is in a country with poor communications and people who are challenged with english. Since there are all types of electrical switches this product only meets the usefulness of one type.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi skidog,
Thank you for your feedback. We’re sorry to hear your initial interaction with our Support Team was anything less than satisfactory, and we would appreciate another opportunity to follow up with you and to help address your concerns. At your earliest convenience, please send an e-mail with your contact information and a copy of this review to [email protected] and we'll have a Support Agent follow up with you directly.
Thank You,
TP-Link Customer Support
Worst product Best Buy could sell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst things that I have ever purchased and is such a big waste of money time and effort do not buy this company has so much they need to work on before they sell any more of their products I bought multiple of these and they all sucked horribly and they don’t work!!!!! Very unhappy!!!!
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. The HS200 is designed to provide convenient, smart automation features for your home's lighting. In your case we would recommend ensuring your home's wiring meets the requirements of the HS200 (Line, Load, Neutral) and that they are properly wired, and within range of your network's 2.4GHz Wi-Fi signal.
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Cons mentioned:Neutral wire
Only connects if you have a neutral wire
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you have a neutral wire before buying it! Won't connect without it.
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi Tori,
Thank you for your review. A neutral wire is required for the installation and use of our smart WiFi light switches. If your home's wiring does not meet this requirement, we recommend consulting with a licensed electrician to determine what options are available to you.
If you're ever uncertain whether a product is suited for your needs, our support team is always happy to help. Please feel free to email [email protected] and we'll gladly follow up.
Best Regards,
TP-Link Support
[email protected]
Does not work as a Trigger for IFTTT
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work as a Trigger for IFTTT. Only works as an Action.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. For detailed information on using Kasa devices with IFTTT, please visit the FAQ on our official website here: https://www.tp-link.com/us/support/faq/2426/
Our support team is always happy to answer any questions you might have about our products. Please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Not good for old houses
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The smart light switch only works with new and updated wiring so I was unable to install it in my house without a complete rewire.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi Jade,
Our HS200 is a great way to bring smart automation to your home's lighting. To install the HS200, please first ensure your home's wiring meets the following requirements:
2 Hot Wires (Live & Load)
1 Neutral Wire
Single Pole Switch
If your home's wiring doesn't meet these requirements, we recommend consulting with a licensed electrician to discuss what options might be available to allow for installation of the HS200.
Thank You,
TP-Link Customer Support
Worked Great at First
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great at first. I wired correctly and they work amazing for about 3 months. They started to disconnect from the wifi and I would have to rest it every time. Now they don't even stay connected to the wifi for longer than a couple of hours. Switches work great, but I wouldn't have replaced the switches I had if I thought this was going to happen.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We always recommend ensuring your router's WiFi signal is adequately strong in the smart device's location. Within the Kasa Smart app there's a feature that allows you to measure WiFi signal strength of your smart devices. When the app is connected, please check the signal strength in the Device Settings menu.
If the signal is within the ideal range and you're still experiencing these symptoms, please ensure your Kasa Smart app is up to date, then update your smart device's firmware using the steps in our FAQ: http://www.tp-link.com/us/faq-1256.html
If you'd like assistance with any of these steps, please send an e-mail with your contact information and a link to this review to [email protected] and we'll gladly have a Support Agent follow up with you directly.
Best Regards,
TP-Link Support
[email protected]
Not so great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 3 one of them keep going offline every other day. Thats the one to turn my closet light on. Use every day.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi Firo,
Thank you for sharing your experience with our product. We always recommend ensuring your router's WiFi signal is adequately strong in the smart device's location. Within the Kasa app there's a feature that allows you to measure WiFi signal strength of your smart devices. When the app is connected, please check the signal strength in the Device Settings menu. Ideally, the reading should be greater than -70 dBm.
If the signal is within the ideal range and you're still experiencing these symptoms, please ensure your Kasa app is up to date, then update your smart device's firmware using the steps in our FAQ: http://www.tp-link.com/us/faq-1256.html
If you'd like assistance with any of these steps, please send an e-mail with your contact information and a link to this review to [email protected] and we'll gladly have a Support Agent follow up with you directly.
Best Regards,
TP-Link Support
Returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work when I connected it. Couldn’t made it work so bought another brand and that one works fine.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi Lopez4771,
Thank you for your review. Our HS200 Smart WiFi Light Switch is designed to provide convenient automation features for your home. Please bear in mind the HS200 has the following wiring requirements:
- 2 Hot wires (Line & Load)
- Neutral Wire
- Single Pole Switch
If your home's wiring meets these requirements, please ensure your router's 2.4GHz WiFi signal is sufficiently strong at the HS200's location. If you’d like assistance with any of these steps, please send an e-mail with your contact information and a link to this review to [email protected] and we'll gladly have a Support Agent follow up with you directly.
Best Regards,
TP-Link Support
[email protected]
- Pros mentioned:Compatibility, Ease of use
Smart Wi-fi Light Switch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have four flood lights in my backyard. When switched on they illuminate my whole yard. The only problem is that the switch for them is downstairs next to a sliding glass door and covered by curtains. Many times I wished that when I was upstairs I could turn on the lights to see what was going on in the yard, without having to go downstairs. I know it’s a first world problem, but technology came to my rescue! The TP-Link Smart Wi-fi light switch was the answer to my problems. I already have six TP-Link Wi-fi Plug Minis controlling various devices around my home and the Alexa integration is awesome. The light switch made an awesome addition to my burgeoning smart home. The KASA app does walk you through the installation and I watched a few YouTube videos, however, I had to move a couple of other switches, so I hired an electrician. He was done in just over 10 minutes and my switch was added to my network in just a few minutes after that. I already had a KASA account, so you will need to create one if you don’t have one. You then select that you want to add a Smart Switch. The Wi-Fi light will blink amber and green. You then connect the device to your home network, name your new switch and you’re done! I then launched the Alexa app and added the switch to my devices and now I was able not only able to control the switch via the KASA app, but also from telling Alexa to turn on my flood lights. The KASA app allows you to set up a schedule for your devices. I find the app very intuitive. You can also set up an Away schedule. When in Away Mode, during the period of time, your device will be randomly turned on or off. This will help deter those ne’er-do-wells who might be scoping your home. You can control your lights and switches from anywhere you have access to the internet. Inside the box besides the switch and switch plate are four wire nuts. It comes with 2 year warranty and 24/7 tech support. The switch also works with Google assistant. The only suggestion I would have would be to offer these in different colors. I have some crème colored switches in my kitchen that I would love to “switch” out, but the white would not go with the rest of the kitchen. I will keep my fingers crossed! Submitted as part of a free sample program.
I would recommend this to a friend - Cons mentioned:Neutral wire
Could not use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This required a neutral wire to install.My house is not wired that way.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi Shel,
Thank you for your feedback. Our HS200 Smart Wi-Fi Light Switch is designed to provide convenient, smart automation features for your home. Please bear in mind the HS200 has the following wiring requirements:
- 2 Hot Wires (Live & Load)
- Neutral Wire
- Single Pole Switch
If your home's wiring doesn't meet these requirements, we suggest contacting an electrician to discuss what options might be available to you. For future reference, please feel free to e-mail [email protected] and we'll gladly follow up.
Best Regards,
TP-Link Support
Stay away!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very unhappy with this switch. I bout 7 of them and will be returning them. The switch has a known issue with disconnecting after setup. As far as I could find the company has not addressed this issue. I will be returning all of them.
No, I would not recommend this to a friendNo good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work with older houses. Avoid if you’re not in a newer home.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. To successfully install the HS200 Smart Wi-Fi Light Switch, your home's wiring must meet the following requirements:
2 Hot Wires (Live & Load)
1 Neutral Wire
Single Pole Switch
If your home's wiring doesn't meet these requirements, we recommend contacting a licensed electrician to discuss what options might be available to you. If you have any questions about our Kasa products, please feel free to e-mail [email protected] and we'll gladly follow up.
Thank you,
TP-Link Support
Didn't work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It only powered the light about 1/3 normal power. Had to return it.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi Tintin,
Thank you for sharing your experience with our HS200 Smart Wi-Fi Light Switch. The HS200 is capable of providing ample power to a variety of lighting setups. Please see its official specifications here for more information:
Input voltage 100 - 120VAC, 50/60Hz, 15.0A
Output voltage 100 - 120VAC
Maximum Load 15A, 600W Incandescent
Maximum Power 3.68KW
We're sorry to hear you decided to return the device; our Support Team would've greatly appreciated the opportunity to assist you. For future reference, please feel free to e-mail [email protected] and we'll gladly follow up with you.
Thank You,
TP-Link Customer Support
Doesn’t connect with my home wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t connect with my home WiFi.restarted it multiple times.still doesn’t work. TP link customer service put me on hold for 30mts and then disconnected.same with chat service .no response.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
We’re sorry to hear your initial interaction with our Support Team was anything less than satisfactory, and we would appreciate another opportunity to follow up with you and to help address your concerns. At your earliest convenience, please email [email protected] and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
outdoor light switch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.having issues getting this one to work, will keep trying
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi Lenny,
Thank you for your review. The HS200 Smart Wi-Fi Light Switch is primarily designed for indoor use. Please also ensure the installation location is receiving adequate Wi-Fi signal from your router. We would be more than happy to help you with your Smart Light Switch. At your convenience, please e-mail [email protected] and we'll gladly follow up.
Best Regards,
TP-Link Support