Customer Ratings & Reviews

So far, the lock works as I was hoping. It was easy to install and the set up… well the set up process was easy to follow but the app itself was very unstable. During the set up process, I had to close the app several times and re-open to complete the step it was in. It would constantly stall or get stuck in a loop. Once the set up finally complete, it was fairly easy to get the settings customized to our needs and to add users. I read a couple reviews stating the deadbolt striker wasn’t as big or robust as others. I noticed a very slight size difference but nothing that was an issue for us. Overall, I’d recommend this if you’re in the market for a smart lock. This review is more on the 3.5 star rating due to the app issues but I will say, I haven’t had an issue with the app once set up was complete. Closer to 5 stars if TP Link can fix their buggy app.

Easy to install and works exactly as it's meant to.

I have two Yale locks but the Tapo lock has out performed any other lock I've tried. Installation was easy and setup was a breeze too. Highly recommend.

“I love this wireless key entry door lock! I was looking for a way to avoid carrying a bunch of keys, and this product is exactly what I needed. It’s convenient, easy to use, and provides great security. However, I’ve noticed one issue—when the sun beams directly on my door, it makes unlocking difficult. This can be a concern, especially if it’s the only way out of the house. Overall, it’s a great product, but I’d recommend considering placement and potential sun exposure before installing.”

This has to be the lock that is the best thing for your buck. I recently had a Yale lock die and needed to replace it. Didn’t want to pay almost $300, so I took a chance on this one. I’ve had the lock for almost 2 weeks and it’s still at 100%. I love knowing that I won’t be eating batteries every other month. The only thing that would make this lock perfect is matter support. It’s not a big deal for me since I use Alexa. I like this lock so much that I also replaced my side door lock with the Tapo D110.

Easy to install and use. So far it has worked great for us.

works amazingly this lock is easy to install and provides peace of mind

The product summary says "6 ways" to unlock the door (Lock and unlock by fingerprint, passcode, Wi-Fi, close-range Bluetooth, voice commands, or with included backup keys). My expectation was that I would be able to walk up to the door and have the close-range Bluetooth unlock my door, OR if I didn't have my phone handy I could use fingerprint / passcode - all while having remote access over the Internet via the wi-fi connection. However, the only way to use close range Bluetooth is to TURN OFF WI-FI. So, this lock is limited to either 4 or 5 simultaneous ways to unlock depending on how you configure it. It can either be set to lock and unlock 4 ways by 1) fingerprint, 2) passcode, 3) close-range Bluetooth, or 4) with included backup keys. OR lock and unlock 5 ways by 1) fingerprint, 2) passcode, 3) Wi-Fi, 4) voice commands, or 5) with included backup keys. There is no way to have ALL 6 lock/unlock functions enabled simultaneously. I'm disappointed in this limitation (and in the misleading description on Best Buy's website) but for the price, I'm keeping it. It is a solid and secure lock, the fingerprint sensor has been 100% accurate, it integrates seamlessly with my other TP-Link/TAPO devices & app, and it seems to be well built. The hardware on the inside of the door is larger than I'd hoped but I'm getting used to it. Last, DON'T USE ROADIE for delivery. They didn't deliver within the time promised and I'll never choose same-day or next-day delivery from Best Buy again.

This item has been a blessed on my household. It has make it so easy to enter my house.

Love it, cant wait for the upgraded version with the camera on it....rechargeable battery last a very long time

Best lock I have ever had! The fingerprint function was great and it looks awesome. The app is great and easy to use

I bought 1 smart door lock and ring doorbell. Highly recommend for both, working very good and easy to install. Thanks

Works great. Easy to install. The Tapo app is easy to use

High Quality. Install went relatively easy. After a few weeks there have been no issues. Fingerprint Sensor is fast. Highly recommend for security as it automatically locks after a predetermined time you set in the app.

Excellent product, works great with fingerprints. Very easy to install. Recommended.

By far the cheapest option for what you get, and yet it still works great.

Great product. Was easy to install following instructions. The app provides various options for set up - finger print and/or number code. Allows for auto-locking after a certain time being unlocked. Would recommend. Easy to use product.

Fantastic! Half the cost of other doorbells with the same advanced features, and just as good. PLUS a rechargeable battery. Only negative is the doorbell is very sensitive and goes off easily, but you can turn it off.

Simple, straightforward, and easy to use Unlock using key, numpad, fingerprint, app

This smart lock has been working perfectly, better than we anticipated. Installation was easy. Love it using a large rechargeable battery instead of regular batteries-it's been in use several weeks and battery is still 100%. One thing that surprised me is you need to set up a PIN, so that when you ask Google to lock or unlock, Google asks for the PIN. In a way this is annoying, but if you think about it, it's actually better security.