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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 68 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers regard the Tapo Indoor/Outdoor 2K Security Camera highly for its video quality and ease of setup. Users report the video quality is very good and the setup process is super easy. However, some customers have experienced connectivity issues with the camera.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-68 of 68 reviews
  • Rated 2 out of 5 stars

    can't set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works in my house but not anywhere else. Not able to figure it out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor resolution if using zoom, means low quality camera lens and software. TP-Link support says this issue was nornal for this 2K model.I install hundreds of security cameras each month. First and last time for TP-Link Tapo.

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi JackinBox,

      Thank you for your review. In your case, we first recommend ensuring the camera's lens is clean and free of debris, and that any protective film that came with the camera has been removed. We also recommend ensuring the camera quality settings are configured to meet your needs in the Tapo app.

      Our support team is always available and happy to assist with any questions you may have about our products. Feel free to contact us through any of the resources provided with the product or on our official website, and a Support Agent will follow up with you directly.

      Thank you,
      TP-Link Systems Support tplink

  • Rated 1 out of 5 stars

    It stopped working after a month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t even last a month before I noticed sound was off then of course the picture quality then it’s just a blur it don’t work

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi GreciaA,

      Thank you for your review. Your Tapo Camera comes with a manufacturer's warranty, and we would greatly appreciate the opportunity to help address your concerns. At your convenience, please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly: https://www.tp-link.com/us/support/contact-technical-support/

      Thank you,
      TP-Link Systems Support tplink

  • Rated 1 out of 5 stars

    Doesnt work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt work after 2 days. Cant even return. This is a scam

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi RosaH,

      Thank you for your review. If you are having trouble accessing the camera via the Tapo app, please ensure your router's Wi-Fi signal is sufficiently strong at the camera's location. We encourage you to contact our official TP-Link Support Team via phone, live chat, or email using the Support Portal on our website, and we will gladly help you with your Tapo camera: https://www.tp-link.com/us/support/contact-technical-support/

      Thank you,
      TP-Link Systems Support tplink

  • Rated 1 out of 5 stars

    Homeless pay there bills

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like i was ripped off this camera sucks so bad do not buy then they denied me for a credit card but approved a homeless man best buy is backwards

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi,

      Thank you for your review. If you have any questions or concerns about the camera or its features, our official TP-Link Support Team is always available to help. At your convenience, please get in touch with us via the phone, live chat, and email options available through the support portal on our official website, and one of our support agents will gladly assist you: https://www.tp-link.com/us/support/contact-technical-support/

      Best Regards,
      TP-Link Systems Support tplink

  • Rated 1 out of 5 stars

    House

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It do it job idid not it because it did not do it job and it didn't work wright for me

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi AthenaY,

      Thank you for your review. If you are encountering any difficulties with your Tapo Camera, our official TP-Link Support Team is always available and happy to assist. Using the Support Portal on our website, feel free to contact us via phone, live chat, or email, and one of our Support Agents will gladly help: https://www.tp-link.com/us/support/contact-technical-support/#LiveChat-Support

      Best Regards,
      TP-Link Systems Support tplink

  • Pros mentioned:
    Setup ease

    Rated 4 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Easy setup. No problems so far. Very inexpensive and no monthly fees. I would recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst delivery service ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ítem was never delivered, apparently there was an attempt but I was at home waiting. Then, you procesed a refund that takes almost a month

    No, I would not recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Hi user914805,

      Thank you for your review. If you have any questions or concerns regarding the fulfillment of your order, we recommend getting in touch with Best Buy customer service for more information and assistance.

      If you have any questions about the features or operation of Tapo Cameras, our official TP-Link Support Team is always available and happy to help via phone, live chat, or email using the support portal on our website: https://www.tp-link.com/us/support/contact-technical-support/

      Thank you,
      TP-Link Systems Support tplink