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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 64 reviews

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Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 3.9 out of 5 stars

  • Battery Life

    Rating 4.1 out of 5 stars

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77%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 64 reviews
  • Rated 5 out of 5 stars

    Easy to use!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a track phone for my grandparents because they needed a basic phone just for calling and texting. Tracphone was recommended because of how user friendly they are. Tracphone has cheap and affordable plans for elders who are just looking for the basic call and text in case of an emergency.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Mark from TracFone Wireless. Your satisfaction is our top priority. We are committed to exceeding your expectations and providing you with the best possible service. Thank you for your choosing TracFone Wireless as your service provider. Have a wonderful day! tracfone-wireless

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good she enjoy her phone prefect for her new toy .

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We're so glad she's enjoying her new Tracfone BLU Flex. It's a great device, and we hope she has a wonderful experience with it! tracfone-wireless

  • Rated 2 out of 5 stars

    Get what you pay for.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You don't buy this phone to change the world. It a chintzy phone for a budget phone plan. If you need one where you don't care about what happens to it, there you go. Tracfone isn't a bad carrier, but theyll blow up your phone with texts like Best Buy if you don't unsubscribe quickly.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Jhyzel from Tracfone Wireless. We sincerely apologize for the inconvenience and frustration of not receiving the phone card. We understand how important it is to have access to your phone, and we’re committed to resolving this issue as quickly as possible. Please reach out to our customer service team directly. They can assist you with troubleshooting, reissuing the card, or providing alternative solutions. We appreciate your patience and understanding. tracfone-wireless

  • Rated 5 out of 5 stars

    It serves the purpose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my daughter, and it offers more (internet) than the old flips used to in my day.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    REVIEW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TOO LONG TO TURN ON CANNOT STOP UNWANTED MESSAGES ...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very difficult

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to enter information. The phone is just not user-friendly

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Trac phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone if u like to just answer and call no need for extras but dose have interest

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Jhyzel from TracFone Wireless. Thank you for your rating and feedback. If you need assistance, please do not hesitate to contact us. tracfone-wireless

  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tracfone replace a tracfone smart phone that i broke.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Staff didn’t provide us compatible device and plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got it today. Still working on it. Couldn’t make it to work coz I trusted BestBuy staff to pick up everything that we thought we should need to get it all started. I bought it for my son who only need talk and text and No data coverage as we requested. So he pulled the phone device and the no contract airtime service plan card $15 for 30days. We got home but the card activation code or service pin code on the receipt from BestBuy isn’t working and TracFone is denying and is unable to help with activation. TracFone is claiming error is not on them but is on BestBuy though I have both a Tracfone Compatible device and Talk and Card. It is so frustrating and time consuming trying to figure all these out and to go back to the store. Activating this device will be a little challenging.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jhyzel from TracFone Wireless. We are sorry to hear that you're having problems with your phone. As your service provider, that is not how we want you to feel and experience. Allow us to help you sort things out. To better assist you, kindly contact us via this chat link https://www.tracfone.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. tracfone-wireless

  • Rated 3 out of 5 stars

    Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my dad, he is old school. He likes it

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Charinadelle from TracFone Wireless. Thanks for the excellent rating and wonderful feedback. Have a great day! tracfone-wireless

  • Rated 5 out of 5 stars

    Good buy for small money!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am slowly learning how to use it, which is very easy so far.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not android

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It mentioned android system when I have ordered but it is not

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We apologize for any inconvenience. The Tracfone - BLU Flex 8GB Prepaid phone operates on the KaiOS operating system, which has a more limited app selection compared to Android or iOS. KaiOS focuses on essential apps and a user-friendly interface. For further assistance,kindly send us a private message on our social media platforms. Thank you for being our valued customer. tracfone-wireless

  • Rated 5 out of 5 stars

    Trac fone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did what it was supposed too, no more no less, worth the price.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We're glad to hear it did what it was supposed to and was worth the price. Thanks for the feedback. We appreciate your straightforward review. tracfone-wireless

  • Rated 3 out of 5 stars

    Tracfone BLU Flex 8GB Prepaid- Black (review)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe it is a good product. I has some trouble setting it up, but overall Great product

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thank you for taking the time to share your experience with us. We understand that you've had some trouble with setting it up. Your satisfaction is our utmost priority. If you need assistance, please contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We appreciate doing business with you. tracfone-wireless

  • Rated 1 out of 5 stars

    Only able to choose "pay by minutes" basic plans

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tracfone ONLY let you choose basic plan with this phone. Those plan are charge by minutes. I was looking a phone for my 10 years old kids who is taking city bus to school. I found google has kids account. You can take control or uninstall web browsing app. I bought mint mobile, only $15 a month.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Flip phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the phone and went to T-Mobile to get a card put in it, I was at T-Mobile for over 1 & 1/2 hrs, only to find out the phone WAS NOT COMPATIBLE WITH MY T-MOBILE CARD. THE BOY WHO SOLD IT TO ME STATED I WOULD HAVE NO PROBLEM INSTALLING THE T-MOBILE CARD INTO THE PHONE - I HAD TO RETURN IT.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone worked for about 3 weeks, then all we could do was charge it. It was fully charged, but do not work again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy it from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called our local store, I was switched to an off shore call center. She told me the phone came with a special promotion of 2 free months of service. She either lied or was misinformed. Shame on Best Buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Activation nightmare

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trac phone site impossible to work w if you had previous phone - no pin on purchase receipt - tried but could not activate

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn’t work pun code required and not provided un

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work and I can’t drive to return it because I’m disabled

    No, I would not recommend this to a friend
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