Customer Ratings & Reviews

Hi. This is Redje from TracFone Wireless. Thank you for sharing your detailed experience with the Tracfone BLU Flex. We understand your frustration with the performance you've encountered, particularly when using it for internet browsing and app activities. We appreciate you providing specific examples of the lag and glitching you've observed, such as the delayed response when navigating to the home screen and the flashing navigation buttons.


We acknowledge your concerns regarding the processor's performance and how it impacts your overall user experience. As you mentioned, even with increased memory, the processor's speed plays a crucial role in the device's responsiveness.

We also want to emphasize that while you've used the device primarily as a tablet, the performance can sometimes be affected by the software and specific app interactions. We recommend ensuring that your device's software is up-to-date and that you're using the latest versions of your apps.

If you decide to activate the BLU Flex as a phone in the future, please keep in mind that network conditions and app compatibility can also influence performance.

We value your feedback and will share it with our product development team to help improve future devices. If you have any further questions or require assistance, please don't hesitate to contact our customer support team through social media platforms. We're here to help you get the most out of your Tracfone experience.

Hi. This is Dianne from TracFone Wireless. Thanks for reaching out to us. We'd like to speak with you to better understand the issue that you encountered. Kindly contact us via this chat link https://www.tracfone.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Hello. This is Arianne from Tracfone Wireless. Thanks for your feedback. There are many reasons why a phone might be slow, including: too much cache, outdated software, malware, aging battery, poor internet connection, not enough storage space, too many open apps and phone is overheating. On the other hand, you can try these steps to speed up your phone: restart your phone, uninstall unused apps, clear your app cache, free up storage space, update apps, avoid live wallpapers and limit background processes. For further assistance, please send us a private message through our social media platforms. We truly appreciate you for doing business with us.

Hi. This is Charinadelle from TracFone Wireless. We're very sorry to hear that your phone is working slow. This is definitely not the kind of experience that we want you to have. We understand how important it is to have a working phone nowadays. If you've noticed your phone running slower, there are a few common phone repair issues that may be behind the speed decrease, not enough storage space on device, too many open apps or programs, poor battery health. You can simply update your phone to the newest version.

For the meantime, these are the suggested things you can do:
1. Please try dimming the brightness on your screen.
2. Using power saver mode and closing your apps are just a few ways to maximize your battery power.
3. Make sure your software is updated.
4. Clear unnecessary apps or files.
5. Always make sure you have enough space/storage for your phone to run the User Interface.

Moreover, restarting your phone at least once a week can help free up resources and maintain fast performance. If these problems persist, please contact us, so we can run a quick troubleshooting to your device. Rest assured, we'll exhaust everything for you to have an enjoyable working phone. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.