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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1611 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the Keep Your Own Phone Sim Card Kit for its ease of use, the included SIM cards, and its affordable price. Many found installation and activation simple, and appreciated the compatibility with their phones. While some users noted coverage limitations, the overwhelmingly positive feedback centers on the kit's ease of use and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 1,611 reviews
  • Rated 3 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for a friend and they love the service. It was just a bit difficult to set up for her.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Big waste of time

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent 6 hours on the phone over 4 days with 7 different Tracfone agents to no avail, including a manager. Plus 2 tech support tickets and trips to Best Buy. Tried 3 different SIM cards, including one mailed directly from Tracfone. Tracfone could not get an IPhone 6S working, despite the fact that the previous owner (my brother-in-law) used Tracfone on the device and was told by Tracfone that they had unlocked it. The phone works fine with my wireless internet, just no cellphone service. Tracfone is fine if you don't ever need help ... then, forget about it.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Let's go over all the details and options together to resolve this issue. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day! tracfone-wireless

  • Rated 3 out of 5 stars

    had to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had to have to get the phone activated or be on the phone for hours with tracfone

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Glen from TracFone Wireless. Thank you for using our product and service. We regret to know that it takes a couple of your hours to get it activated. If you need assistance, please let us know. Have a good one. TracFoneWireless

  • Rated 3 out of 5 stars

    Worth its cost

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for what you need it for, thankful for the diversity they offer.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. We appreciate you taking your time to give us a rating and feedback. If you have any suggestions or comments that will help us improve your TracFone experience, please do not hesitate to let us know. Have a nice day! tracfone-wireless

  • Rated 3 out of 5 stars

    Cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed s replacement sim card for my phone.. My old sim card was defected

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. We're sorry for the trouble you've encountered with the old SIM card. Let us take a closer look into it and see what options might be available for you. Please chat with us at http://bit.ly/2qdrKHH or text the word CHAT to 611611. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. We will look forward working with you. Thank you. TracFoneWireless

  • Rated 3 out of 5 stars

    I hope it works.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used it yet. I hope it works with my phone.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. Thanks for the ratings. Should you need assistance in activating your device, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. We will be happy to assist you. tracfone-wireless

  • Rated 3 out of 5 stars

    Tracfone - Bring Your Own Phone Mini Activation Ki

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought at store, doesn't work, maybe the phone issue. call customer service, sent me a new one

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good 4 what i need it for...... .....................

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thanks for the feedback. Have a great day! TracFoneWireless

  • Rated 3 out of 5 stars

    Low cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is kind of hard to know exactly which one to use but it eventually worked

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not easy to understand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure you read all instructions before starting.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Tracfone - Bring Your Own Phone Mini Activation Ki

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After receive the kit, still not work on my own phone, have to get a new tracphone.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 1 out of 5 stars

    1 dollar only!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 dollar only! Omg!! It is a good deal. But I don’t use TFW. So I got it to see how it works. I say it is awesome for the price but I wouldn’t get the carrier because I have better carrier services.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Thank you for taking the time to rate us. Should you need further assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day! tracfone-wireless

  • Rated 3 out of 5 stars

    Nice

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good option but they charge for incoming calls as well

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Thank you for taking the time to rate us. Please be advised that minutes are deducted for all incoming and outgoing calls, including incoming call waiting calls, simultaneous calls, toll free calls, and calls to 411, 611, Customer Care, and your voicemail. For simultaneous calls, such as incoming call waiting and 3-way calling (where available) minutes will be deducted for each call. Minutes are not deducted for calls to 911. For outbound calls, you may be charged minutes for incomplete, busy, or no answer calls. For questions and clarifications, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day! tracfone-wireless

  • Rated 3 out of 5 stars

    nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i would recommend this item .....................................................

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Read package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I misread the packaging & thought I could use this with my Tracfone. My mistake, you can't bring a tracfone to Tracfone. Since I only paid a dollar for it I didn't bother to return it. I would recommend it to someone who doesn't have a Tracfone.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Good morning, gaminggram. We apologize for any inconvenience you may have experienced. Please send an email to [email protected] in order for us to assist you with your issue. TracFoneWireless

  • Rated 3 out of 5 stars

    Inexpensive enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turns out it didn't work out so Tracfone sent me a new one free of charge.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eh...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The order itself was fine, but TracFone leaves a lot to be desired.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Haven't used it yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't have one. It's just a sim card. So how bad can it be?

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dud not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have iPhone 5s. The activation kit did not work on my iPhone 5s. After trying to activate the phone it didn't work. I had to order one from tracfone to activate my phone.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Janet from TracFone Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. TracFoneWireless

  • Rated 2 out of 5 stars

    No 5g service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tracfone got me out of one issue of expensive cell service. Good! 5g service is not available for my phone! Falls short of service promises. 4g service is good.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jude from TracFone Wireless. Thank you for giving us the opportunity to service your cellular needs. Should you need assistance, please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you. TracFoneWireless

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