Customer Ratings & Reviews
- Model:
- TFATKTMUNA-TRI1
- SKU:
- 4596900
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the Keep Your Own Phone Sim Card Kit for its ease of use, the included SIM cards, and its affordable price. Many found installation and activation simple, and appreciated the compatibility with their phones. While some users noted coverage limitations, the overwhelmingly positive feedback centers on the kit's ease of use and value.
This summary was generated by AI based on customer reviews.
No More Tracfone....Used to be good....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used to be good and been with Tracfone for many, many years. Just recently when on using T-mobile sim, Tracfone decided to nag on the account they were switching to Verizon only. This is why I bought the sim. The problem was I put the sim in and did the byop on it to Verizon. I was using the byop with T-mobile before but as soon as it was activated with Verizon. I got no service at all. BS. So I switched instantly to another service. Verizon is not that good.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Cristy from TracFone Wireless. Our sincere apologies for the inconvenience you've experienced with the service. Feedback from our customers is important to us. We love having you as a customer and want to make sure that you receive the best service available with TracFone Wireless. We are sad to hear that you left us, but please know that if you ever consider coming back, we would always welcome the opportunity to help. For chat support, you can copy this link https://www.totalwireless.com/contactus and paste it on a new window. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. As per our interest to serve you better, we are continuously working on improving our procedures, products, and overall services.
SIM card was defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item from Best Buy for $1. I thought it was a bargain. I was wrong. Tried to set it up using the AT&T SIM card. The account setup says activated but the phone did not. Cannot make or receive calls. Not even text. Called AT&T and was told that the SIM card was defective. Went direct to AT&T and was given a new (working) SIM for free.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hello. This is Ramel from TracFone Wireless. We're sorry to hear that. To further assist you, please contact us via chat using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Tracfone bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tracfone was a very bad experience. First when I hooked up to my phone I bought $15 worth of phone service and I was charged 20 times to my credit card within 10 mins. I called them the next day when I seen the $300 charge and they said "several minutes later" they would refund my bank after a week no refund and I called, was told they need fax number to my bank, I gave it still no refund. Had to go through my bank to get refund.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hello, Kenshin. We apologize for any inconvenience you may have experienced. In order to better assist you, please contact one of our customer care representatives via chat at http://bit.ly/2gQCmUz?caseId=14801760.
Was unable to setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Second purchase, same result. Tracfone needs to do more work on the SIM card process. This is the second one I've attempted to activate over the last couple of years and have been completely unsuccessful both times. First time even spent hours with technical support. Ended up using old card in new device to get working which is fine, but disappointed in the inability to activate what should be a simple setup. I do love my Tracfone service which I've had for several years now.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. My name is Maria and I work with TracFone Wireless. We are really sorry for the trouble and inconvenience you have been through. Please allow us to further assist you. You can contact us via chat at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Avoid TracFone like a plague
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased SIM kit to connect to allow TracFone to "migrate" my phone to their Verizon network. TracFone was unable to accomplish an activation and I ended up with brick. Went to TMobile and within 15 minutes I had service on my phone. TracFone techs are inept, incompetent, and flat-out lie to their customers.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hello. This is Cristy from TracFone Wireless. We sincerely apologize for the inconvenience you've experienced with the network changes and our technicians. Feedback from our customers is important to us. As per our interest to serve you better, we are continuously working on improving our procedures, products, and overall services. For assistance, kindly copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Rest assured that we will do our best to give you an exemplary customer service experience. Thank you.
Did not work at first, replacement did
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not work for me. I had to call Tracfone, who had me try all 3 SIM cards in this kit, none of which worked. They then sent me a replacement SIM card, which worked.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Arianne from TracFone Wireless. We're sorry to hear that you've encountered some trouble using the SIM card kit. On the other hand, we are delighted to know that the issue has been fixed and your phone is properly working under our service. Should you need further assistance, please do not hesitate to let us know. Thank you for choosing us.
Too many steps
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not straightforward. Too many steps to simply use the line.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Cristy from TracFone Wireless. Our sincere apologies for the inconvenience. Feedback from our customers is important to us. As per our interest to serve you better, we are continuously working on improving our procedures, products, and overall services. For assistance, kindly copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. To check if your phone is compatible with the Keep Your Own Phone program, you can text the word BYOP to 611611. We will be happy to assist you. Thank you.
Trackphone is horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever. I bought a trackphone to have an additional number to put on yard signs. I called Best Buy and Trackphone and it took more than 4 hrs and multiple calls and transfers to different departments and still could not get the phone activated. I would not recommend this phone or trackphone service to anyone!!
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Wendy from TracFone Wireless. Thank you for reaching out to us. Feedback from our customers is important to us. As per our interest to serve you better, we are continuously working on improving our products and overall services. We would like the opportunity to help you with your issue. To further address you with your issue, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Didn't work without multiple calls to tracfone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The SIM card I needed was in the box, but the sim # was not in the tracfone system (but others in the box were). It took tracfone two tries an a week+ to get one I could use to connect so I could transfer to the new phone. Once that was straightened out, was able to transfer and use my BYOP. Note that this is the only path for BYOP for tracfone so understand sometimes there may be delays.
No, I would not recommend this to a friendOnly good for dire emergency use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item in the event that I might need it if I did not receive my credit/debit card in the mail before my phone plan expired. I have not used the item and noticed that it is nonrefundable upon purchase. Basically, I purchased an item that is of no value to me, I will never use, and cannot get a refund on the item. I would rather not rate this item.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is April from TracFone Wireless. We are sorry to hear about your most recent experience. We would like to discuss this further in details. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Look Elsewhere....You Get What You Pay (Little)!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for our son as his first cellphone experience. Went to pair with an older Samsung phone that we no longer used. The pairing worked, but activating the account never did. Very frustrating and customer support was non-existent. Learned my lesson quickly, and added him to our Verizon plan 2 days later. Won't be trying Tracfone again.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Janet from TracFone Wireless. We understand your frustration. We sincerely apologize for all the trouble that you encountered when trying to activate your son's phone. It was not the experience we wanted you to have. We're sad to know that you already switched your son's phone service, however, we have to respect your decision. Please know that you our customer service is available via this chat link
http://bit.ly/2qdrKHH should you need to reach us. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by texting the word HELP to 611611. Have a nice day!
Worsed cell phone on line provider
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never do business with TracFone ever again. I spend 2hrs on the my landline trying to get my cell phone set up and at the end the tech told me the cell phone was defective. So I went back to Best Buy changed on line provider and the cell phone was working in 15 minutes. Goodbye TracFone you'll get my business again.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Cristy from TracFone Wireless. We sincerely apologize for the inconvenience that you've experienced upon setting up the phone. Should you need assistance from us in the future, please do not hesitate to contact us via chat using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Internet speed is very less
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used T-mobile network on Tracfone and then shifted to Verizon network. In both networks the internet speed was very less. I complained the same to Tracfone customer service but they could not improve the internet speed. I discontinued using this SIM card after first use. I didn’t try At&t network on Tracfone.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Katrina from TracFone Wireless. We apologize for the trouble that you have encountered using our service. To make it right, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611. Thanks
Do Not buy if you are using unlocked phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT BUY. Tried to convert two unlocked phones to trac phones however after several hours still never managed to set them up- customer service was terrible & just kept transferring me.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Wendy form TracFone Wireless. We sincerely apologize for the inconvenience this has caused you. This is not the experience we want you to have with our customer service. Feedback from our customers is important to us. Allow us to further assist you with this. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
Make sure it will work with your phone first
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had 2 phones I tried to get this activated with and neither could recognize the sim cards. One was locked to the network so I thought that might be the problem, unlocked the phone and it still didn't work. So paid for the sim card and paid for the service and wasn't able to use either.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Cristy from TracFone Wireless. We apologize for any inconvenience this issue has caused you. To use our service, we will first need to check the phone's eligibility to be registered on our Bring Your Own Phone (BYOP) Program. Compatible phones include GSM unlocked phones (operating 850 and 1900 MHz bands), and some other CDMA technology compatible phones. For CDMA phones, serial number is needed to check its eligibility. To check, you can text the word BYOP to 611611. Should you need further assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611. We will be happy to assist you.
Didn't need it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called Tracphone and the Customer Support took me through the whole thing.
No, I would not recommend this to a friendSim Card Waste
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good thing I only spent a $1 on this. The sim cards are useless on older phones. Tried to recycle an old tracphone for my kid to use that was simple and easy and instead none of the cards worked at all. Waste of money.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Arianne from TracFone Wireless. We're sorry for any inconvenience we have caused you. We'd like to take a closer look on this issue. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611. Thank you.
Would not work for our phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work for our phone, which is a Verizon LG incredible, even though we were reassured by best buys Verizon service guy that it would. Not a huge $ loss but frustrating nonetheless. Seems like a promising idea if it works.
I would recommend this to a friendBrand response from TracFone Wireless
Posted .Good morning, Cassandra. We apologize for any inconvenience you may have experienced. Please send an email to [email protected] in order for us to assist you with your issue.
Not worked as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Minutes are charged even for incoming calls so bad
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Mae from TracFone Wireless. We're sorry for the inconvenience this has caused you. TracFone airtime is issued in unit increments. All calls are charged at a rate of one (1) unit per minute. Should you need further assistance, please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it's the sim card or phone that defective. Took the sim card out several times and restart phone and it does not read the card and unable to call or receive calls,but able to use messenger and email.
No, I would not recommend this to a friendBrand response from TracFone Wireless
Posted .Hi. This is Katrina from TracFone Wireless. Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Allow us to further assist you with this and verify the reason why this happened. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!