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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1611 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the Keep Your Own Phone Sim Card Kit for its ease of use, the included SIM cards, and its affordable price. Many found installation and activation simple, and appreciated the compatibility with their phones. While some users noted coverage limitations, the overwhelmingly positive feedback centers on the kit's ease of use and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 1,611 reviews
  • Rated 1 out of 5 stars

    Does not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called tracfone customer support,they cannot make it work.dont even waste your dollar! Actually my review, No Stars!

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. My name is Arianne from TracFone Wireless. We sincerely apologize for the inconvenience. Let us help you. Please contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 and we will be glad to assist you. TracFoneWireless

  • Rated 1 out of 5 stars

    Frustrating

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never could get it activated, called into company and never could get through.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We apologize for the trouble you encountered with activating your phone. Allow us to help you in getting this issue resolved. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support, or text HELP to 611611. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you tracfone-wireless

  • Rated 1 out of 5 stars

    It didn’t work with my iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They tried all three and none of the worked. And the customer service is terrible.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. We're sorry for the trouble. We never like hearing that our customers are having an unpleasant time with customer service. Allow us to further assist you in resolving this issue. Let's go over all the details and options together. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day! tracfone-wireless

  • Pros mentioned:
    Ease of use, Sim card

    Rated 4 out of 5 stars

    Good & Easy To Set Up Kit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and easy to set up kit. No need to worry about which SIM card your phone needs. The kit comes with different SIM card sizes (standard/micro/nano) for both GSM and CDMA networks. Overall, this product is a good & easy kit.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It does not work without plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this SIM card came with minutes but one has to activate a $20+ monthly plan to activate it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Waste Your Money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible, did not work at all. Do Not Waste Your Money

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. Our apologies for the inconvenience we have caused you. Allow us to take a closer look into what's going on and ensure a resolution for you. To further assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day. tracfone-wireless

  • Rated 1 out of 5 stars

    Poor service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this 5 days ago and it still does not make calls.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. We apologize for the trouble you've encountered with the service. This is never the way we want you or any of our customers to experience. Let us take a closer look into what's going on and ensure to provide you with a resolution. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611. We will be happy to assist you. tracfone-wireless

  • Rated 1 out of 5 stars

    bad

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sim card didn't work at all waste of time and 99 cents

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Let us assist you in resolving your issue as quickly as possible. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. We will be glad to hear from you. tracfone-wireless

  • Rated 1 out of 5 stars

    Have not used it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it because dealing with Tracfone is horrible

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is April from TracFone Wireless. We do apologize to hear that you are displeased with our products and services. We do not mean to make you feel this way, and we take the feedback from our customers very seriously. Should you need assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thanks. tracfone-wireless

  • Rated 1 out of 5 stars

    Confusinf

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very confusing to use. Ended but a new phone all together.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. We apologize if you're confused on how to use our Keep Your Own Phone SIM Card and the inconvenience this has caused you. We can help you in activating it. Should you need assistance, please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word BYOP to 611611. We will be happy to assist you. Thank you. TracFoneWireless

  • Rated 1 out of 5 stars

    To expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To expensive bought it because I thought minutes dont expire.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Janet from TracFone Wireless. We're sorry to hear about your disappointment. Actually, all of your unused minutes will carry over in full for as long as your service is active. You may check our website to know more about our Unlimited Carryover program. You may also chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. TracFoneWireless

  • Rated 1 out of 5 stars

    Trash Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worthy to buy, hard to setup and activate. No good.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Mae from TracFone Wireless. We're sorry for the inconvenience that you were able to experience. We don't want our customers to have a hard time activating their TracFone devices. Should you need further assistance, please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. TracFoneWireless

  • Rated 1 out of 5 stars

    Not Needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tracfone Smartphone comes with a sim card. These are paper.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    For my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't work at all...bring your own phone was a big wash-out!

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. We can verify the device for you. Please send an email to [email protected] in order for us to assist you with your issue. TracFoneWireless

  • Rated 1 out of 5 stars

    Didnt work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not upto date 4G like they claim they are

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello, my name is Angel from Total Wireless. We do apologize for any inconvenience this may have caused. In order to better assist you, please contact one of our customer care representatives via chat at http://bit.ly/2gQCmUz?caseId=16234447. TracFoneWireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love It

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just upgraded to second new phone with BYOP. All I did was pull the Sim out and put it in the new phone and it worked instantaneously. No more waiting. Upgraded from Galaxy S3 to S5.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Too easy for activation....

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a brand new Google Pixel phone that will work on any carrier. So I took the AT&T Compatible Nano Sim that was in there and started the activation process online. Once it asked me for the number to transfer over and my old phones Serial Number, I clicked the finish button and it showed me the balance from my old Tracfone Galaxy Core Prime Tracfone. Within 6 minutes my Google Pixel was active with this SIM card and everything was configured. No need to involve customer support the whole thing was 100% easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mostly Easy Setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK I have an old 3g Iphone on Verizon that I wanted to give to my wife to replace her old flip phone on Tracfone. I read the reviews on the mini kit for bring your own phone. To me tracfone did not make it clear as to whether I could do this. I finally found some references in the reviews where someone had activated a 3g iphone. I pulled the trigger on the $1 kit. It was actually $1.48 They had to collect the 911 fee. I did not need any of the sim cards in the package. I did need the CDMA Network Access Code. I read the red START HERE paper and followed the instruction to go to TracFoneBYOP an register the phone. I entered the MEID number and the Network Access Code. All went well and I got a confirmation the phone was registered. I then proceeded to Activate your service instructions. I already have a TracFone account so did not need airtime card. I again entered the MEID number and the phone number of the account but thats where it stopped. Said activation failed call customer support. I called support and the person checked that the phone was registered and only needed activated and that he would be glad to help me with that. H e sent me a text message to my then current phone to verify identity and then proceeded. The only thing he did different was he used the IMEI instead of the MEID number. After he did his thing, I called *22890 and after about 20 seconds I got a recording saying congratulations my phone was activated. The rep then had me make a call and also pull a web page to verify that I had data. All went well. He checked and talk,text and data carried over and all is good. Some have said that theirs worked for a couple of days and then stopped. If this happens I will post but all are now working. Good luck with yours. Thanks Roger

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With more and more prepaid carriers charging $10+ for a nano sim + adapters that can break your phone, it's awesome that you can get all the sim sizes you might need in one box for just $1. I ported an iPhone 6S Plus and Nexus 5X. Both worked without having to mess with anything on the phones - just had to pop in the correct size sim for the carrier I wanted. I suggest initiating the port on a weekday; I initiated one port on a Friday afternoon and had to wait until Monday for it to complete. Tracfone is a great value if you are a light user. I love that I can buy airtime based on my average usage since everything rolls over. With traditional monthly plans you are either throwing money away every month or paying extra for overages.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just like it says it supposed to perfect product

    I would recommend this to a friend
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