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Customer Ratings & Reviews

Your price for this item is $79.99

Customer reviews

Rating 4.6 out of 5 stars with 327 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Samsung Galaxy J3 Luna Pro's ease of use, camera quality, and affordability. Many appreciate its long battery life and ample storage, finding the screen size and features to be quite satisfactory for their needs. While some users noted the volume could be improved, the overall positive feedback highlights the phone's value for its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-327 of 327 reviews
  • Rated 5 out of 5 stars

    Absolutely Phenomenal Smart Phone!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had many Smart Android Phones over the last 5 years and this Samsung blows them all away!! From it's incredible sleek design, to it's vivid screen, to it's massive storage space, it's just perfect for anything you may want or need to do with a Smart Phone. I've been able to download a ton more apps than my last Motorola phone and I've only used 4GB out of 16GB!!! It's endless!! I love this phone and you won't regret buying one!! Best regards Best Buyers! - JM418

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 1 out of 5 stars

    2 Years of Poor Functionality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used this Tracfone phone model for a few years now, and recently upgraded to Verizon/Apple and realized just how bad this phone was. From my experience: the phone frequently freezes up, apps crash often, screen would randomly go black/white, load time is usually slower than average, texting got so delayed that I told people to not contact me through text, speaker volume is too low, I could go on and on. The longer I used the phone over the years, the slower it got. I've had many frustrating experiences where I needed to get something done and the phone would refuse to work properly. As for okay things about this phone: calling worked on average, camera quality was average, battery was fair for the price, easy and simple to operate in general. Tracfone service in general is also decent as well but it's not the best or anything. It's a cheap phone so don't have high expectations. It's a simple bottom of the line phone and I would not recommend this product to anyone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Mostly OK

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife has been using a Tracfone for about six years. We bought this Samsung because her old one couldn't get any service in Bowling Green, KY (city where Chevrolet makes the Corvette). This new phone doesn't work there either. We make it there about once a month mostly to do some shopping (at Best Buy, of course). The phone works fine everywhere else that we've been. I contacted Tracfone and basically got a shoulder shrug - admitted that their coverage sucks in some areas. Just what it is. Would give the phone five stars, but Tracfone only one, so compromised at three. All in all, I top off the phone once a year and the wife has a phone that (mostly) suits her needs for about $7/month. I offered to get her an iPhone instead but she wasn't interested. She doesn't use it that much.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. We're sorry for the trouble. Can you please contact us via chat at http://bit.ly/2qdrKHH so we can address your concern? For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you. TracFoneWireless

  • Rated 5 out of 5 stars

    Great phone, very fast

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was an upgrade from an older Samsung Tracfone. My new Galaxy J3 Luna Pro is an amazing phone for the price. It's much faster, with a much sharper screen than my old phone. For my use it leaves little to be desired. I'm thrilled with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No FM Radio App

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the phone less than a week so too soon for a proper review. I did buy this phone because it says in the features that the phone has an included app for listening and recording radio. It is not there. I'm disappointed but not enough to return it. The phone seems to work alright otherwise.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. My name is Maria and I work with TracFone Wireless. We appreciate the opinion that you have expressed towards our products. If you have any suggestion or comments that might help us improve our products and services, please let us know. You may contact us via chat at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. TracFoneWireless

  • Rated 5 out of 5 stars

    So glad I got my Smartphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a flip phone from Tracfone for many years now, and my kids kept saying get with the program Mom and at least get a Smartfone so I did. I now have a Samsung GalaxyJ3 Luna Pro which is a Tracfone product but so much more than what I'm use to.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Thank you for choosing us to service your cellular needs. Should you need assistance, please let us know. Have a great day. TracFoneWireless

  • Rated 4 out of 5 stars

    Good phone for a teen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good phone for my teen,it served it's purpose

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Mae from TracFone Wireless. Thanks a lot because you keep purchasing our products. I appreciate your positive feedback. We do take pride in catering to our guests’ needs the best way we can. TracFoneWireless