Save up to 50% on 3-Day Sale deals.Ends 12/14.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $19.99
Clearance
The comparable value price is $49.99

Customer reviews

Rating 4.1 out of 5 stars with 79 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
89%
would recommend
to a friend

Customers are saying

Customers highly value the ZTE Citrine 4G LTE's affordability and ease of use. Many appreciate its convenient size and the quality of its camera for taking pictures and videos. Positive feedback also highlights the phone's user-friendly interface, making it suitable even for those new to smartphones. The ample RAM is also a plus for users looking for improved performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-3 of 3 reviews
  • Rated 1 out of 5 stars

    terrible customer service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing the phone I tried to have my remaining minutes transferred from my previous Tracphone, which had suddenly stopped working. Supposedly Tracphone could not tell how many minutes I had left. Their representative told me I would have to tell them my best guess of how many minutes I had left, then they would check with another "department" who would verify whether or not my best guess was correct. Only then could I get my minutes. Needless to say I didn't remember how many minutes I had left, and if I had, how do I know they would verify it as "correct"? It seems a very sketchy customer service. I returned the phone and switched with Consumer Cellular.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phone not able to sync

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 customer specialists at 2 Best Buy stores and 10 hours of time spent, could not get this phone to sync and the Tracfone company could have cared less

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. My name is Jose from TracFone Wireless. We can verify this device for you. Please contact us via chat at http://bit.ly/2gQCmUz and we will be able to assist you. TracFoneWireless

  • Rated 1 out of 5 stars

    ZTE PHONE

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We returned this phone as Tracfone could not connect it

    No, I would not recommend this to a friend