Customer Ratings & Reviews
- Model:
- TBS-3220-01
- SKU:
- 6260914
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the Recon 200 headset's sound quality, comfort, and value for its price. Many appreciate its compatibility across multiple gaming platforms and the convenient flip-up microphone. However, some users point to issues with battery life and the wired connection. A shorter cord length and occasionally low volume were also cited as drawbacks.
This summary was generated by AI based on customer reviews.
Good sound quality low mic sensitivity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low mic sensitivity made it a disappointing purchase
No, I would not recommend this to a friendDoesn't last
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it twice and the headset stopped working properly. Sometimes i can hear through it, sometimes i can't. Fiddling with the volume dial might help, but even if it works the sound is very crackled.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re sorry to hear that you've had an inconvenience with your Recon 200! Please allow our Support Team to lend a helping hand with what you're experiencing. That team can be reached right from the support section of the Turtle Beach website as needed and they will gladly assist with troubleshooting or replacement service if necessary.
Thank you kindly and have a great day!
I would not recommend this product or Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a customer of Best Buy for a long time and this experience has been terrible. We had two pairs of this headset fail in 40 days total. The first pair was within the 15 day window, obviously no problem. The second pair failed to power up 12 days past the 15 day window. The customer service rep was good at quoting policy, but couldn't/wouldn't help beyond giving a false link for me to give my opinion of the policy. Before purchasing from Best Buy, please think first. If they throw the "policy card" up so fast for a $40 item, why trust them with a big ticket item.
No, I would not recommend this to a friendNot the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wire comes unplugged. Had to return. Static can be heard
No, I would not recommend this to a friendGreat purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This isn’t to bad of a purchase not best but not worst
I would recommend this to a friendGamer kids didn't care for these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both of my kids spend most of their free time gaming, and neither liked these headsets at all. In the end they reverted to their regular headphones and these just gather dust in the corner.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Greetings!
We appreciate you taking the time to leave your review. However, is there anything in particular that we are able to assist you or your kids with? We have a dedicated Support Team that is always happy to lend a helping hand with any sort of inconvenience you've experienced with your headset. To get in contact with that team, you'd want to fill out the contact form on the main Turtle Beach website.
The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your browser window for the live chat icon when filling out the form or visiting another page on our site.
Thank you very much and have a wonderful start to your week!
Replacement in less than a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son bought these less than a month ago and we already have to get a replacement. The mic folds up and down, and when he went to use them the other day, the mic pretty much fell off. The screw holding the mic on fell off inside the headset. Pretty unhappy for the amount he paid for them for less than a month of use. I do give the company credit though, they told us they will replace them, even though Best Buy support was much less than helpful when I called. Depending on the quality of the next pair, that will make or break our overall impression of these headphones. If it's only for 1 month of minor use again, we won't be happy.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there,
Thank you for leaving your feedback.
Our Support Team is always happy to help as needed with any sort of inconvenience you may encounter under your headset's warranty, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
- Cons mentioned:Wired
Dumb dumb dumb.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the dumbest set of headphones. You have to charge it to make it work even tho it’s wired. If you’re looking for plug and play this ain’t it!
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Thanks for your feedback Xtina.
The Recon 200 is an amplified headset and requires charging in order for that amplification and additional features to work.
Rather than tethering you to the console or another power source via a USB cable, we placed a rechargeable battery in the headset. This allows you to only have one connection to the console's controller, rather than two (one to the console, one to the controller).
With that being said, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Thank you kindly and have a wonderful day!
- Cons mentioned:Battery life
Bad charge hold
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It needs to be charged, and regularly. Charged in full, or sat for 3 days, then lasted 5-10 minutes before it stopped working again. Do not wast your time with this headset.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Smitty,
We are sorry to hear about your experience. Please know that we have a dedicated Support Team available to assist you with troubleshooting or warranty replacement service under your product's one year manufacturer's warranty. Should that interest you; please allow our Support Team to assist you with your Recon 200. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.
Thanks!
Need to improve!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking headset except that it stopped working in a months time. Brought 2 of these headsets as a Christmas gift . Had to return both don’t know if there was manufacturers defect on these headsets.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re sorry to hear about the experience you've had with your Recon 200s.
Please be aware that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team that is available to provide assistance under that warranty as needed. Please reach out to our Support Team via their contact form listed within the support section of the Turtle Beach website.
Best regards!
headset was faulty upon arrival.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.one side of headset doesn’t work upon opening. i would like a new one for sure because this is absurd. i paid my hard earned money on something someone couldn’t just make sure stayed safe.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Greetings,
We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 200. We’re always happy to help as needed under the manufacturer's warranty our products are sold with and we can be reached right from the support section of the Turtle Beach website.
Thanks and have a great day!
- Cons mentioned:Battery life
Do Not Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Requires batteries even when plugged into the controller! Was my only problem. If you don’t mind that great product! Kids use it for everything Phone and Xbox! So need batteries was a product killer for me.
I would recommend this to a friend - Cons mentioned:Battery life
Lol charging wired headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to charge these in addition to being plugged in. I understand the services require power to function. Should have just been usb headphones instead.
No, I would not recommend this to a friend Its okay
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this headset and used it for years, it broke and this is my replacement headset. Ive had it for four months, and the audio is already cutting in and out. Disappointed
I would recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey Brooklyn,
We’re sorry to hear about this inconvenience with your Recon 200; however, please allow us to assist you further. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
- Cons mentioned:Battery life
Don't buy this
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a wired head phone that you need battiers for! If you don't have good battiers it doesn't work and for the price, heck no. I took that sh back.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Thanks for your feedback! The Recon 200s require charging due to the fact that they are amplified headsets. In order for the amplification to work, the headset would need to be powered by a power source of some sort.
Rather than tethering you to the console or another power source via a USB cable, we placed a rechargeable battery in the headset. This allows you to only have one connection to the console's controller, rather than two (one to the console, one to the controller).
If you find that you're in need of assistance with one of our products, please know that our dedicated Support Team is always happy to lend a helping hand and they can be reached right from the support section of the Turtle Beach website.
Thank you!
Headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t recommend buying these spend a couple more dollars on a comfortable pair of headset. Ears started hurting not even into and hour worth of gaming. Also you had to charge the headset even though it’s wired
I would recommend this to a friend- Cons mentioned:Battery life
Wired but requires charging
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst headphones ever. They are wired but have to be charged or they dont work. Worst design ever
No, I would not recommend this to a friend - Cons mentioned:Charging
Wasted my money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my brother for Christmas. They worked for about 3 days and now they won’t even charge or work. :( what a waste of money.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Lea,
We’re sorry to hear about the experience you've had with your Recon 200; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Ok headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first its ok but the charging port stopped working and microphone cracked within 1 month. Used daily by an 11 year old so its not stored on a magical pillow but simple kid wear and tear on it didn't seem to play to well.
No, I would not recommend this to a friendNOT THAT GREAT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So i play online with my buddy. I can barely hear out of them when he talks. He even has his volume up all the way. I would rather have bought SkullCandy Hesh 2/3 or Crusher Headphones for better resutl. But if i play alone i can hear just fine.
No, I would not recommend this to a friend