Customer Ratings & Reviews
- Model:
- TBS-3220-01
- SKU:
- 6260914
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the Recon 200 headset's sound quality, comfort, and value for its price. Many appreciate its compatibility across multiple gaming platforms and the convenient flip-up microphone. However, some users point to issues with battery life and the wired connection. A shorter cord length and occasionally low volume were also cited as drawbacks.
This summary was generated by AI based on customer reviews.
Great for a beginner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product but I don’t like that when you lower the game volume it also lower the chat voices
I would recommend this to a friendHeadset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not very high on these even when turned all the way up.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning Steve,
We’re sorry to hear about your experience you've had with your Recon 200 headset. Please allow our Support Team to assist you with what you described here. That team is always happy to lend a helping hand, and they can be reached via the Support Contact form listed on the main Turtle Beach website.
Thank you!
Wouldn't buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but the sound is extremely low. Needs a more powerful driver.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey Iburna,
We’re sorry to hear about this inconvenience with your Recon 200; however, please allow us to assist you further. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Thanks!
Wouldn’t recommend
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t recommend. The ear cushions are bad. Almost 10mins of them on and the cushions hurt my ears. The cushions are to small Audio doesn’t sound well or mic. They don’t look good on you’re head either it looks bulky. I wouldn’t recommend it. I’d recommend the HyperX that’s 49$
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there!
We get very few complaints about sizing or comfort issues. Due to the wide variations in head sizes and shapes, it's not possible to design a one-size-fits-all headset that will fit absolutely 100% of all users. However, we consistently provide a comfortable fit for the overwhelming majority of our customers.
In regard to the audio inconveniences you're having; please allow our Support Team to lend you a helping hand. That team can be reached right from the support section of the Turtle Beach website.
Have a great day!
Returned headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product may have not been compatible with my system. Could not get connected.
No, I would not recommend this to a friendNot comfortable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is ok do the work but is not comfortable to your ears.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Thank you for leaving your feedback. Please bear in mind that your headset will break in over time, which should result in a better fit after you've used it for a while.
If you find that you're in need of any sort of assistance; please be aware that we have a dedicated Support Team available to provide assistance as needed. They can be reached from the support section of the Turtle Beach website.
Thanks!
Needs improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great to use. Video game Sound is not great. Needs improvement
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello there,
We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 200. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.
50/50
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two for my sons for Christmas. One worked, one didn't.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good Morning Rohara,
We’re sorry to hear about your experience with one of your Recon 200 headsets; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Thank you!
Mic broke the second return period ended.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this in November.. it's January 23rd and the microphone has completely broken. I know there were comments about this same issue.. but unfortunately, it went out 5 days after my return period ended. what the heck.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hi there,
We're sorry to hear about the inconvenience. As a heads up; our headsets are sold with a one year manufacturer's warranty and our dedicated support team is available to assist you in situations like this one. The Support Team can be reached right from the support section of the Turtle Beach website as needed.
Thanks & best regards!
Mic does not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mic does not work on PS4 even though it specifically states on the box that the headset is for PS4. Very disappointing that I can't even return the item because I found out it doesnt work afterthe return window had closed since I hadn't even had time to use it.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello there,
We’re sorry to hear about this inconvenience. Please allow us to assist you further with your headset, as it should work fine when connected to a PS4 controller.. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average sound quality , easy set up , quick connectivity
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item sounds terrible, first of all Bestbuy shipped a damaged box inside a packaging box with no damage. These were a present for my nephew, he didn't let me know they didn't work correctly until today. Found the receipt number but Best buy says the number is no good.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello,
We’re sorry to hear about the state of your packaging when you received your Recon 200. With that being said; please allow our Support Team to assist you with this headset under its manufacturer's warranty with us. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.
Thanks!
Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to hear from, no mute button, the sound is horrible
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Thank you for leaving your feedback; however, please know that the headset's microphone boom acts as the mute button. The mic simply has to be turned to the muted position.
Regarding your other comments; it would be best to reach out to our support team for assistance with your headset. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Great headset but the wire breaks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wire broke in a week Plug into controller and didn’t work
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello there,
We’re sorry to hear about this inconvenience; however, please allow our Support Team to assist you with your Recon 200 under your product's warranty. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.
Thank you and best regards!
The speaker blew out after a month of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was working fine for about a month then blew the right speaker
No, I would not recommend this to a friendCheap for a reason
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Feels cheap and won’t work on 1 of my controllers...
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there,
We’re sorry to hear about this inconvenience with your Recon 200; however, please allow us to assist you further. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Thanks and best regards!
One Side Didn’t Work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased one and the left side didn’t work so I ordered a replacement and the exact same thing happened with the second pair. I returned them for a refund and purchased a completely different set. I would not recommend.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Thank you for leaving your feedback and we are sorry to hear about this. The headset should function fine with your controller, so we would suggest reaching out to our Support Team. That team is always happy to help as needed, whether it be with troubleshooting or replacement service. They can be reached right from the support section of the Turtle Beach website.
Best regards!
You pay what you get
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have static and the volume button doesn’t work well. When adjusting the volume button left and right are not sync. You have to play with it until you hear it on both ears
No, I would not recommend this to a friendBroke in First 20 Minutes of Use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THESE. My headphones broke the first 20 minutes of use. I was playing and out of nowhere my left side shut off and now I can only hear out of my right ear. these headphone are straight garbage and I am returning them tomorrow
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hi there Paul,
We’re very sorry to hear about the experience you've had with your Recon 200 headset. Please be aware that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Thanks and have a wonderful day!
Didn’t last.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last very long. Replaced twice about every 3 months.
No, I would not recommend this to a friend