Customer Ratings & Reviews
- Model:
- TBS-3220-01
- SKU:
- 6260914
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the Recon 200 headset's sound quality, comfort, and value for its price. Many appreciate its compatibility across multiple gaming platforms and the convenient flip-up microphone. However, some users point to issues with battery life and the wired connection. A shorter cord length and occasionally low volume were also cited as drawbacks.
This summary was generated by AI based on customer reviews.
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When brought home the sound would go from one ear to the other, not on purpose. Every time you touched the volume it would crackle and switch ears. Not sure if I got someone’s return or what, not good
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning Elle,
We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 200. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website for any sort of troubleshooting or warranty replacement service.
Thank you and best regards!
Headset review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio is toooooo loud... can’t differentiate sounds... everything is loud all the time... when you play a game you want to be able to hear the soft sounds not just the loud explosions Next time I’ll Spend more money on a better headset
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there,
Thanks for your feedback. Please know that our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website. It may be best to reach out to them directly for assistance with what you described here.
Best regards!
Headsets broke in weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset has already broken just weeks after I bought it. I should have kept the box and receipt. They worked well for a couple of weeks only. I didn't drop them or mistreat them in any way, they just stopped working.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Joanne,
We’re sorry to hear about this inconvenience; however, please be aware that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Not the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 wks of light use the microphone stopped working , I had to have it really close for it to be able to pick up sounds . There’s a lot better headsets for the price or cheaper than this one , Do not recommend !
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey Alvaro,
Thank you for your feedback & we're sorry to hear about what happened here. Please allow our dedicated Support Team to assist you further with your Recon 200 under its manufacturer's warranty with us. Our Support Team is always happy to help as needed, and they can be reached right from the support section of the Turtle Beach website.
Thanks!
Bad Customer Service!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I asked for assistance with purchasing a headset for my daughters PC and was given these and was assured they would work. Nope and I couldn’t return them within the timeframe, so I’m stuck!!
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Thank you for leaving your feedback and we're sorry to hear about the customer service that you were provided by Best Buy's employees; however, is there anything in particular that we are able to assist you with in regard to the headset? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Not worth it.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these during the black friday sale for a great price. But after only wearing them twice, I noticed a buzzing sound. Glad I bought geek squad protection on them, got a full refund.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning Katie,
We’re sorry to hear about this inconvenience you've had with your Recon 200; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed with replacement service or troubleshooting if needed. That team is always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son he has had serveral head sets but he didn't like the quality to this one returned it back to the store and purchased a different one set echos during play
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Thank you for leaving your feedback; however, please take the time to provide our Support Team with more detail about your experience. They can look in to whether what you're referring to is related to the headset's adjustable Microphone Monitor feature (the headset's ability to play your own voice back through its speakers in order to prevent you from yelling) or if there is something else going on here.
Our Support Team is always happy to help with troubleshooting or replacement service as needed under the warranty our products are sold with, and they can be reached right from the support section of the Turtle Beach website.
Thank you kindly and have a great day!
Surprised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was actually surprised when I bought these cuz everybody knows beaches are one of the top brands but they work great in the beginning couple days at their bottom to the sound kept cutting in and out and then eventually stopped working
No, I would not recommend this to a friendTurtle Beach Recon 200
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I either got a defective headset or it just has terrible sound quality. There is a nonstop static, glitchy sound and it renders the headset useless.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 200. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.
Thank you and best regards!
Echoing Mic in Party Chat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset seems to continue echoing. I have tried everything on adjusting it, as well as in the xbox settings and people in party chat continue to say there is an echo when I am in the party.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello,
We’re sorry to hear about this inconvenience with your Recon 200; however, please allow us to assist you further. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
NO!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! Horrible! I need to return then! They suck. Everyone on the other side of the headset even says they make so much noise. Horrible.
No, I would not recommend this to a friendDefective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One ear is almost silent and the mic is extremely quiet. I tried contacting turtle beach only to be told that my support request would be reviewed in 6-8 days.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Thanks for your feedback Davis!
Please know that reaching out to our Support Team was the right thing to do. The estimated response time you were provided is due to our offices being closed for the extended holiday weekend. Our team returned to the office today, and will be sure to reach out in reply to your claim when they reach it within their queue.
Our team will work with your to get this taken care of via troubleshooting, and in a worse case scenario can look in to assisting you with warranty replacement service.
Thanks and have a great day!
No bueno
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones worked for 48 hours, left speaker went out I’ll be returning them for a refund. I just received the review email that’s why this review is late.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re sorry to hear about this inconvenience with your Recon 200; however, please allow us to assist you further. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible. They just flat out cut in and out oh the game and voice chat without anything happening. No touching of the cord or controller. Flat out terrible, I want my money back!
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there,
We’re sorry to hear about this inconvenience you've had with your Recon 200; however, please note that our headsets are each sold with a one-year manufacturer's warranty. Our dedicated Support Team is always happy to help with troubleshooting or replacement service as needed, and they can be reached right from the support section of the Turtle Beach website.
Best regards!
Arm broke
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and after 4 months it broke already. I only play on weekends so this is really disappointing. If i plays every day it would have probably broke and i could have returned it
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .We’re sorry to hear about this inconvenience; however, please note that while Best Buy’s return period may have ended, our headsets are sold with a one-year manufacturer's warranty.
We have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Do not buy.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awful quality. I bought two pairs, returned first one figuring they were defective but second pair was same awful quality. Don’t waste your money on these.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there Greta,
Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Absolute Trash
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned Many pairs of headsets in my life. This one is the worst. Bad audio, bad Mic Quality, small unless your a 10 year old, and crackles when you unplug it.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there Jacob,
We are sorry to hear about your experience with your headset; however, please allow our Support Team to assist you with this Recon 200. We’re always happy to help with troubleshooting or replacement service as needed under your headset's warranty and we can be reached right from the support section of the Turtle Beach website.
Thanks!
Bought for my son as a birthday gift and they
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son as a birthday gift and they did not hold up 1 week. The 3.5 jack broke off and we returned them and bought a pair of Razer Kraken 7.1.
No, I would not recommend this to a friendHeadache headband
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headband has a wire running through it which leads to it causing pain when the headphones are on for any period of time. My son’s only complaint. Had to return.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello there,
We appreciate you taking the time to provide your feedback. Please know that the headset will break in over time as you continue to use it, which should result in a better fit.
If you're ever in need of assistance; please know that our dedicated Support Team is always happy to lend a hand. They can be reached directly from the support section of the Turtle Beach website.
Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio kept cutting out on me. Friends that I was online with said I sounded far away and like I was in a tunnel. Returned the headset for a different one.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey Tanya,
We are sorry to hear about your experience. Please be aware that our dedicated Support Team is available to offer assistance should you encounter any sort of inconvenience with our products. That team can be reached right from the support section of the Turtle Beach website as needed, and they are always happy to help.
Best regards!
Best regards!