Customer Ratings & Reviews
- Model:
- TBS-3220-01
- SKU:
- 6260914
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the Recon 200 headset's sound quality, comfort, and value for its price. Many appreciate its compatibility across multiple gaming platforms and the convenient flip-up microphone. However, some users point to issues with battery life and the wired connection. A shorter cord length and occasionally low volume were also cited as drawbacks.
This summary was generated by AI based on customer reviews.
Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst headphone purchase I ever made.. stopped working within days of use.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Jessicaw,
We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 200. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.
Thank you and best regards!
Defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio didn’t work even after I charged them probably defective
I would recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello,
We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 200. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.
Thank you and best regards!
Not a good headset
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and had to get it replaced because mic stopped working,the warranty replacement same issue.
No, I would not recommend this to a friendwould’ve been great if it wasn’t broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.opened the box to find it in 3 pieces broken apart so sadly i can’t give it a good review:(
No, I would not recommend this to a friendreturned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to exchange, sound kept going out in one of the ears
I would recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Welch,
We’re sorry to hear about your experience; however, please know that we have a dedicated Support Team available to assist you with your Recon 200. They’re always happy to help with troubleshooting or warranty replacement service if necessary, and they can be reached right from the support section of the Turtle Beach website.
Thank you and best regards!
Poor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made, glad i didnt spend to much on this product
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Head phone
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These head phones done work for my ps5 or Xbox I wasted my money
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning Bigs,
We’re sorry to hear about this inconvenience with your Recon 200. Your headset should work fine with both of those consoles when it is fully charged and switched on to the appropriate mode; so please allow us to assist you in figuring out what's going on here. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Thank you very much!
Not for me
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible sound, spend the extra money and get a good pair.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Kevin,
We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 200. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.
Thank you and best regards!
White turtle headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not connecting to. my consoles that I have in my house
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there Theone,
Sorry to hear about that! Please let our Support Team know about the inconvenience you've had by filling out the Support Contact Form located on the Turtle Beach website. They'd be happy to provide assistance with troubleshooting or replacement service.
The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your browser window for the live chat icon when filling out the form or visiting another page on our site.
Thank you!
Would not connect to XBox One
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned- would not connect to the Xbox one- tried troubleshooting tips, nothing worked.
No, I would not recommend this to a friendNot worth the buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very low sound Not what I expected for the price thought it would be louder
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re sorry to hear about your experience; however, please allow our Support Team to assist you further with your Recon 200 headset. That team can be reached right from the support section of the Turtle Beach website and they are always happy to offer assistance.
Thank you!
No summary to be added - they have already broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have already broken and haven’t even had them a month - not satisfied at all
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Thank you for leaving your feedback! Our headsets are sold with a one year warranty, so if you're in need of assistance with your headset, you'd want to reach out directly to our Support Team. The Support Team is always happy to help as needed, and can be reached right from the support section of the Turtle Beach website.
Thanks!
Don't waste your money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke right away after we used it for 2 week. Horrible product!
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .We’re sorry to hear about your experience; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Thank you and have a great day!
Poor quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about a month then stopped working. Not quality product
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hi Scott,
We’re sorry to hear about this inconvenience with your Recon 200; however, please allow us to assist you further. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Trash
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues new out of the box. Had to return the product due to poor audio quality.
No, I would not recommend this to a friendTerrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not live upto the name work one nite then stopped working mic in all
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello,
We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 200 headset. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.
Thank you!
Terrible product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible headset stopped working after 1 day of use. Had to return item.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello,
Thank you for your feedback and we are sorry to hear about the inconvenience. Please know that we have a dedicated Support Team that is always happy to help as needed under your product's warranty with us, and we can be reached right from the support section of the Turtle Beach website.
Thank you!
Broke and horrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke a month after Christmas and not returnable? That's ridiculous.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello there,
We’re sorry to hear about this; however, please note that while Best Buy’s own return period may have ended, our headsets are each sold with a one-year manufacturer's warranty. Our dedicated Support Team is available to provide assistance as needed and they can be reached right from the support section of the Turtle Beach website.
Thank you!
Cheap
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality, had to return and buy from game stop. Very disappointed.
I would recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello,
We are sorry to hear about your experience. Please know that our Support Team is always happy to lend a helping hand & they can be reached right from the support form on the Turtle Beach website as needed.
Thank you kindly!
Bad headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It just broke just opened it and the cable dosent go in my controller
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there,
We’re sorry to hear about this inconvenience. Please be aware that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance with troubleshooting or, if need be, replacement service. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Thank you!