Customer Ratings & Reviews
- Model:
- TBS-3220-01
- SKU:
- 6260914
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the Recon 200 headset's sound quality, comfort, and value for its price. Many appreciate its compatibility across multiple gaming platforms and the convenient flip-up microphone. However, some users point to issues with battery life and the wired connection. A shorter cord length and occasionally low volume were also cited as drawbacks.
This summary was generated by AI based on customer reviews.
Junk
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get them to work wireless with my ps4. Returned them.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Thanks for reaching out to us Mark.
The Recon 200 headset is a wired headset designed to be connected directly to the headset jack on your console's controller (or the console's headset jack if you're using a Switch) and would not have any sort of wireless capabilities.
Stopped working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sroppednworking after using a couple times. Not happy
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 200 headset under the manufacturer's warranty that is provided at the time of purchase. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.
Thank you and best regards!
No sound
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Treated extremely well, still broke within the first 3 months.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there,
We’re sorry to hear about this! Please be aware that our headsets are each sold with a one-year manufacturer's warranty, and our dedicated Support Team is available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Not for me, it was not a good headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is terrible, it was broken out of the box. do not recommend to anyone.
No, I would not recommend this to a friendIt broke on me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it 2 times and stopped working. Would not recommend this product
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Taylor,
We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 200. They are always happy to help. You can reach them right from the support section of the Turtle Beach website as needed.
Thank you and best regards!
Curbside pickup brooklyn
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I requested for curbside pick up and you guys didn’t not comply lol
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Thanks for your feedback about Best Buy's service Trina! However, are you encountering an issue with the headset itself? We have to ask, as the review should be for the product itself and not the service you received. If you have a complaint about Best Buy, we'd suggest reaching out to them about any sort of inconvenience they may have caused.
If you've encounter some sort of inconvenience with the headset itself, please be sure to reach out directly to our Support Team. They can be contacted directly from the support section of the Turtle Beach website.
Thanks!
returned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great quality. needed to return and bought a different brand
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there!
Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Broke in 10 minutes
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 10 minutes before cutting out on me. Returning immediately.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasted money. It’s 6/17/20 and this headphones don’t work anymore.
No, I would not recommend this to a friendI got broken one
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work at all and Best Buy customer service is very Poor
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Diya,
We’re sorry to hear about this inconvenience with your Recon 200. Please allow us to assist you further. Our Support Team is always happy to help as needed, and they can be reached right from the support section of the Turtle Beach website.
Thanks!
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. The earpiece came off the second week we owned it.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello there Chris,
We’re sorry to hear about this inconvenience with your Recon 200. With that being said, our headsets are each sold with a one-year manufacturer's warranty. We have a dedicated Support Team available to provide assistance under that warranty as needed. That team can be reached right from the support section of the Turtle Beach website.
Thanks!
No volume control on this headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. There is no volume control on this item. Look elsewhere.
No, I would not recommend this to a friendNot worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are nice but quit working shortly after purchased
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Sara,
We’re sorry to hear about this inconvenience. As a heads up; our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Thank you!
Had to return :(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return because there was an echo heard by other players.
No, I would not recommend this to a friendDefective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke with first use. Left side was getting no sound.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello,
We’re sorry to hear about this inconvenience. With that being said; our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
It doesn't work.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months you cant hear anything. Broken waste of money.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 1 hour. This is total garbage.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Greetings!
We're sorry to hear about the experience you've had with your Recon 200. Please be aware that our headsets are each sold with a one-year manufacturer's warranty, and our dedicated Support Team is available to provide assistance under that warranty as needed. That team is always happy to help, and they can be reached right from the support section of the Turtle Beach website.
Only one side works.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only one ear piece works on this product, would not recommend
No, I would not recommend this to a friendDoesn’t work for ps5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This does not work for the PS5. Scratchy loud noises
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Greetings,
We’re sorry to hear about this inconvenience with your Recon 200; however, please allow us to assist you further. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Thanks!
I Pay Next Day Delevery Bad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I pay next Day Delivery end Returning the item to The Store I
No, I would not recommend this to a friend