Customer Ratings & Reviews
- Model:
- TBS-3220-01
- SKU:
- 6260914
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the Recon 200 headset's sound quality, comfort, and value for its price. Many appreciate its compatibility across multiple gaming platforms and the convenient flip-up microphone. However, some users point to issues with battery life and the wired connection. A shorter cord length and occasionally low volume were also cited as drawbacks.
This summary was generated by AI based on customer reviews.
Not working well with switch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son has tried to use this for the switch and sometimes the microphone works and sometimes it does not. I tried to return it but I bought it online and done have the email receipt. So they were not able to return it for me....Maybe best can help me thru this portal. I received an email to review the product....Ironic
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Amanda,
We’re sorry to hear about this inconvenience with your Recon 200; however, please allow us to assist you further. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
You get what you pay for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably a good value buy. It worked for us (my kid) and then finally broke. We've had it for about a year.
I would recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there Tim,
We’re sorry to hear about this inconvenience; however, please note that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
- Cons mentioned:Battery life
Wired but needs charging?!?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is a “wired” headset but you have to charge it! What a joke, the battery life is horrible, and the mic quality is horrific. Got it as a gift or else I would’ve returned it, these have to be a troll.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Thanks for your feedback! The Recon 200 headset requires charging due to the fact that they are amplified headsets. In order for the amplification to work, the headset would need to be powered by a power source of some sort.
Rather than tethering you to the console or another power source via a USB cable, we placed a rechargeable battery in the headset. This allows you to only have one connection to the console's controller, rather than two (one to the console, one to the controller).
With that being said, it does not sound like your headset is functioning as it should! Please reach out to our dedicated Support Team for assistance with troubleshooting or replacement service. That team is always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Thank you kindly.
Static and problems with hearing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly it used to be working very well and I think I treat my items well however after a couple of weeks, they turned into where I can hear static a lot and my right side of the headphone did not work properly.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there,
We appreciate your feedback and are sorry to hear about your experience. Please allow our team to assist you further with your Recon 200. Our Support Team can be reached right from the support section of the Turtle Beach website as needed and they are always happy to help.
Thanks!
Broke in a week
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my partner for Christmas and the right side stopped working after a week of using them. Pretty disappointing.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Liz,
We’re sorry to hear about that! Our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website. Please take the time to reach out to our team with details about your experience so they can help you out.
Best regards!
I deserve a refund
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this present for christmas and have experienced multiple issues. First off the audio in the left ear is louder than the right ear, and the audio in the right ear is muffled and distorted. Another frequent issue i’ve had is my mic simply won’t work, my friend is constantly complaining that he can’t hear my and i will have to troubleshoot in order to make any noise at all. This is all while fully charged too. Overall a really poor headset and really disappointing.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Hayden,
We’re sorry to hear about this inconvenience you encountered with your headset; however, please allow us to assist you further with this Recon 200 headset under its warranty if the headset is still in your possession. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Mic broke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I brought these for my son who never knew he needed a gaming headset. He was super excited. 2 days later the mic was dangling off! Took them to exchange, no more in stock or to order. (Figuring because I got them during a sale) Had to buy a different more expensive brand. Very upset because like I said, my son never knew he needed them now I was spending more on something I only bought because it was on sale :(
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there,
We’re sorry to hear about the inconvenience you encountered; however, please allow our team to assist you with your Recon 200 under its manufacturer's warranty. Our Support Team is always happy to help as needed under our manufacturer's warranty, and we can be reached right from the support section of the Turtle Beach website.
Thank you!
DONT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are easily the worst headsets ive ever bought. Clearly this company doesnt care about their consumer at all. I bought them literally a few hours ago went to use them and the left ear doesnt work and neither does the mic. Can only hear sound from the right and that was after messing with it to turn on. How are brand new out of the box headphones broken….
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning!
We’re sorry to hear about this inconvenience! Our dedicated Support Team is always happy to provide assistance as needed and they can be reached right from the support section of the Turtle Beach website via their support form.
The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your screen for the live chat icon when filling out the form or visiting another page on our site.
Thank you kindly and have a wonderful day!
Awful quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had these for a couple months now. They constantly drop audio which forces me to stop playing and and fiddle with the headphones, which in ridiculous for a $60 headset. I’ve been using turtle beach products for as long as I’ve been gaming but this will likely be the last product of theirs I buy as it seems their QA continues to decline with every new generation of products.
No, I would not recommend this to a friendJunk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase. Sound only came through one side right out of the box. Now microphone doesn't work. I would have returned it but I bought it for my gf and she just thought gaming headsets sucked. This one sure did anyway.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello PJFry,
We’re sorry to hear about this inconvenience you've had with your headset only functioning on one side! As a heads up, please be aware that our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Our team would be happy to assist you with troubleshooting and replacement for service for this headset if need be. They can be reached right from the support section of the Turtle Beach website.
Best regards!
Didn’t work with Xbox One S
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Xbox One S controller has a 3.5 jack but still unable to use this headset. Even tried another controller and nothing. Previous headset was the Recon 150 using same controllers and had no issues.
No, I would not recommend this to a friendDidnt work out of box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One ear doesn't work fresh out of box. Trying to get an exchange.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning Djames,
We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Recon 200. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website as needed.
Thank you and best regards!
Worst headset..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after a weeks use. Would not recommend to ANYONE. Severely disappointed in them.
No, I would not recommend this to a friend