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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1321 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers enjoy the Recon 200 Gen 2 Gaming Headset's sound quality and comfort. Many appreciate the price, battery life, and compatibility with multiple devices. However, some customers have reported issues with the microphone and volume. A few have also mentioned experiencing an echo with their PS5.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,321 reviews
  • Rated 4 out of 5 stars

    Happy boy after puppy catastrophe!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the ease of ordering online and having it delivered the same day. Made a young boy very happy after his dog chewed up the one he had received as a birthday gift.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gamer Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my son’s gaming needs. Not the most expensive one, but definitely gets the job done

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headphone Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good headphones, sometimes doesn't work with my console.

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Nicholas! We are sorry to hear about the experience you've had with your Turtle Beach Recon 200 Gen 2 Headset. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Rated 5 out of 5 stars

    Turtle beach headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend anyone to buy this product. I give it a 10 out of 10. Highly quality and most definitely worth the money!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headset but seems cheap. Im curious how well it will hold up long term. Turtle Beach is typically solid but my last pair didn't hold up like previous years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok. Not the best and not the worst. The only thing I hate about it, is how close the mic sits to your face. Other than that it’s a good buy for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this headset for my brother as a christmas gift and he loves it. totally recommend for your friends or family members

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Good Option

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a huge fan of Turtle Beach products, but my daughter picked these out after doing some research. She absolutely loves them. She has had headsets from Corsair and Steel Series, which she liked, but had some issues with them.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Work great

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very nice especially if you dont wanna spend 150 dollars on a pair of gaming headphones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headset for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m new to gaming and love this headset! My only complaint is the usb can plug in both ways but only one is correct in order to charge, probably an old man issue lol but it could be made easier to distinguish

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good while they lasted, but they didn't last.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones stopped working after one year and six months. I expected longer life out of a product at this cost.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Jeffrey! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Rated 3 out of 5 stars

    Good headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones, not sure if I just don’t know how to balance the volume but I do have trouble hearing my group talking. I might try to get mine swapped out as any movement made near the plug in causes the audio to go out as well. But my other pair that I got has no issues.

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Maribel! We are sorry to hear about the experience you've had with your Turtle Beach Recon 200 Gen 2 Headset. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Absolute Garbage

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones are absolute garbage. straight dog water. don't even waste your money. you can hear every little noise, what the point in them being wired if you still have to charge them? also, i can hear myself, i can barely hear my friends in a party even if i turn their volumes all the way up in the party settings as well as the volume up on the headset itself. the control settings barely work. game volume is either super loud or super quiet. i can hear the button clicks of my controller, where my other turtle beaches and any other headsets i've ever owned, i have never had that problem. these headphones are horrible and overpriced as he*l

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hey there Vanessa,

      Thank you for leaving your feedback; however, the experience you've had with your Recon 200 certainly does not sound normal. We would suggest reaching out to our Support Team with these details so they can assist with troubleshooting or replacement service if called for under the warranty our product's are sold with. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.

      The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your browser window for the live chat icon when filling out the form or visiting another page on our site.

      Best regards! TurtleBeach

  • Rated 4 out of 5 stars

    #ChristmasPresent23

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 15 year old one of this was his Christmas present awesome price thanks Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're for my 9yo. He says they work good. So far no issues connecting or hearing your teammates.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift for gamers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For this for my son. He likes that he doesn't need batteries for it. It plugs in: turns on when the controller does.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son loved this as a gift. Just trying them on he was impressed how well they reduced the amount of sound he could hear. When plugged in and using for his game and talking with friends, it was like being in the same room.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality for a low price. But handle them carefully they are delicate

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cheaper option comes with more.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure if this works well, as it was packaged without the necessary components to use it. After returning and selecting the cheaper option, it proved to be the better choice and came with everything needed.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. In the future, please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Rated 5 out of 5 stars

    Best store ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This store is very awesome, the best electronics in the game everything in the store is worth buying and investing into

    I would recommend this to a friend