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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1327 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers enjoy the Recon 200 Gen 2 Gaming Headset's sound quality and comfort. Many appreciate the price, battery life, and compatibility with multiple devices. However, some customers have reported issues with the microphone and volume. A few have also mentioned experiencing an echo with their PS5.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,327 reviews
  • Rated 5 out of 5 stars

    Great headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great headphone. I bought them for my son.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bestbuy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome……………………….././////////…………………………………………………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Averey head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Head phones worked well for my grandson. He really likes them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset I purchased as a gift. No complaints whatsoever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not bad at all

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, I got it for my son and he enjoys it

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Didn't work returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt work for me volume t.waa tuned all the way up & could barely hear anything

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Christopher!

      We are sorry to hear about your experience with the Turtle Beach Recon 200 Gen 2 Headset.

      Please know that our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not worth the headache to buy this headset!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does its job with decent sound but very uncomfortable to wear. Save your money and buy the Xbox headset!

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello James,

      We appreciate your feedback! Please know that we get very few complaints about sizing or comfort issues.

      Due to the wide variations in head sizes and shapes, it's not possible to design a one-size-fits-all headset that will fit absolutely 100% of all users. However, we consistently provide a comfortable fit for the overwhelming majority of our customers.

      Please bear in mind that your headset will wear in over time, which should result in a better fit after you've used it for a while.

      If you have any further questions or concerns, our dedicated Support Team would be happy to help! That team can be reached directly via their Contact Form on the main Turtle Beach website. That form can also be found within the website's Support section.

      Thanks again and have a wonderful day! TurtleBeach

  • Rated 5 out of 5 stars

    Good headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headset. just the charging is weird since it’s wired

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product fir use with home PC fir teleconferences.

    I would recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 2 out of 5 stars

    50/50

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little bit disappointed the microphone doesn't work but I am able to hear through it

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Robert!

      We are sorry to hear about the inconvenience you've had with the microphone on your Turtle Beach Recon 200 Gen 2 Headset.

      Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.

      Thank you and have a great day! TurtleBeach

  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great turtle beach is a great brand never had issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them for my son. He really likes them alot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gamer Headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas present for my son. He loves them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great headset works great with Xbox One!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality of headphones , that all of my kids use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones work perfectly, everything worked out fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks for the points

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reviewing for the points!!! Thanks Best Buy!!!!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my nephew. He said they were okay nothing to shout about/does the job. Budget friendly

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Kinda trash tbh

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced... for headphone that gave me problems after only a couple months, also unnecessary that it needs to be charged

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.

      In regard to the charging, in order for certain features on the headset to work it would require an internal battery. That is why the headset requires charging.

      Best regards! TurtleBeach

  • Rated 3 out of 5 stars

    Just a little more louder

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit! It could be louder the sound is low. But overall it’s a great product besides the sound

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Capresha!

      We are sorry to hear about the experience you've had with your Turtle Beach Recon 200 Gen 2 max volume level.

      Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.

      Thank you and have a great day! TurtleBeach