Customer Ratings & Reviews
- Model:
- TBS-0707-01
- SKU:
- 10459868
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Ehh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Joy sticks were stiff rb lb buttons were already giving out. So joy sticks were affecting aim and rb is my body in rocket league so it gets pushed 50 times a match. The only controllers I've tried that hold up are gamesir and Microsoft. This controller was the sole reason i didnt but the latest turtle Beach
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello! We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
Good inexpensive paddle controller.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well. Paddles are responsive and easy to map. Mute button really helpful in MW2 with silencing myself to avoid prox chat. The capture button is nice to get clips fast without having to delay gameplay.
I would recommend this to a friendDon’t buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd controller my son has had and stopped working after 20 days and of course the warranty is out!
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello,
We’re sorry to hear about this inconvenience; however, please note that the Recon Controllers are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Only Held Up for 3 Months.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After just three months, this controller's triggers both broke within the same week. The right trigger was the first to go - it started clicking and would have what felt like a second actuation point it would go into. It was annoying, but playable. Just a few days later the left tigger no longer registers any input at all and it feels totally fine. I wouldn't say I'm rougher than normal with controllers playing FPS, but I've never had a regular trigger break, only a hair trigger switch on another controller.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good afternoon!
We’re sorry to hear about the inconvenience you've had with your Recon Controller and its triggers. Please be aware that our controllers are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to lend a helping hand as needed. They'd be happy to assist you with a claim. That Support Team can be reached right from the support section of the Turtle Beach website.
Best regards!
Meh.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great at first, but within a few months buttons started not responding well and joystick drift started. I've cleaned and recalibrated it to no effect. The drift is so bad now that I'm not gonna be able to keep using it at all.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello!
We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller.
Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.
Best Regards!
DO NOT BUY - Poor Quality Control
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned the first controller, because the first day it kept turning off in the middle of a game. Every 10 minutes, it would shut off, then we would have to unplug it, and plug it back in. Best Buy provided a replacement controller at the store. Now here it is a little over three months later, and the same thing is now happening to the second controller. DO NOT BUY. We are two for two with defective controllers. What a waste of money!
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .We’re sorry to hear about this inconvenience with your Recon Controllers; however, please allow us to assist you further with what you described here. This is rather unusual, and our Support Team would be happy to lend a helping hand in getting this cleared up for you. That team can be reached right from the support section of the Turtle Beach website.
The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your browser window for the live chat icon when filling out the form or visiting another page on our site.
Best regards!
Money Saved.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These controllers keep them close to the unit, the cordless have been lost, misplaced, and broken because they travel the house. So thankful to get corded controllers.
I would recommend this to a friendController
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to connect whatsoever, tech support was no help, returned it
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Thanks for reaching out to us Wolf.
The Recon Controller is a wired headset, so we're sorry to hear that you were having difficulty connecting it to a device via its USB cable.
Our team would have been happy to assist you with troubleshooting the controller and its cable or assisting with warranty replacement service if the controller was still in your possession.
Terrible cheap controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this garbage. The stick drift is insane and contacting support won't help.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Sorry to hear about your experience Mike. Our Support Team would be happy to provide assistance. While they are not active over the weekends, they do provide assistance via email and Live Chat during the week.
We'd suggest reaching out to our Support Team for assistance via the Support Form on the main Turtle Beach website or the Live Chat service that opens up at 9:30 AM EDT on the main website. They'd happily assist you in recalibrating your controller to clear up stick drift or provide further warranty service if called for.
Thank you kindly and have a great day!
Not durable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right trigger broke after only a month and a half of having it. It popped out and not it is unresponsive, been having to use the back mapping buttons to play starfield
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there Kevin,
We’re sorry to hear about this inconvenience; however, please note that while Best Buy's own return period may have ended, our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Poor quality.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice controller, which is why I bought it for my son. The problem is it randomly disconnects even though it is wired. Not worth the money even though it was on sale.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Brian,
We’re sorry to hear about this inconvenience with your Recon Controller; however, please allow us to assist you further with what you described here. Our Support Team is always happy to help as needed, and they can be reached right from the support section of the Turtle Beach website via the Contact Form listed there.
Best regards!
Go get the PowerA Spectra Infinity Enhanced Wired
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan. Feels clunky, it’s super confusing, and there are no trigger locks for a quicker trigger pull, which for the price there should be. I ended up buying the ‘PowerA Spectra Infinity Enhanced Wired’ and couldn’t be happier. Save yourself the trip back to return it and buy the spectra. You’re welcome
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Shane,
Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Awesome 3rd party controller
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the options on the controller! My favorite feature is the ability to slow look around speeds on games!
I would recommend this to a friendIt works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller does what it was meant for. Overall 8/10.
I would recommend this to a friend1 month controller
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 1 month of use. Extremely cheap feeling and setup. The modes make no sense and don't work properly. Very upset. But should yours last more than a month it's a decent value.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re sorry to hear about this inconvenience; however, please note that our controllers are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. They can assist in restoring your controller to factory settings and assist with troubleshooting. They can even assist with replacement service if necessary.
That team can be reached via the Contact Support Form within the support section of the Turtle Beach website. The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your screen for the live chat icon when filling out the form or visiting another page on our site.
Thanks and have a great day!
not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not last it broke after 2 months need to spend the extra for a good one
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Workingmom,
We’re sorry to hear that you encountered some sort of inconvenience with your Recon Controller. Please be aware that our Recon Controllers are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Just buy the original microsoft controller.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke within the first 3 days of having it. Just buy the controller from microsoft.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Christian! We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
If you drop it it breaks plain and simple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went an got another one because I ordered it online i didnt buy another one i boughta 8bit do even worse
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello!
Thanks for the feedback regarding your Turtle Beach Recon Controller!
While our products are designed for everyday use, we do not recommend handling them in a rough or abusive manner. Accidental damage or misuse is not covered by our warranty.
If you have any questions related to your controllers warranty coverage or require assistance, please take the time to reach out directly to our Support Team with your inquiry. Their contact form can be accessed from the Support section of the Turtle Beach website.
Best Regards!
Controls
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the long cord that it has it gives me more space to move around
I would recommend this to a friendGarbage controller
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller started having “controller drift” about a month after I bought it. The under buttons get in the way. The sound enhancing had little notice on my headset. Don’t waste your money.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning Andrew!
We’re sorry to hear about this inconvenience; however, please note that our controllers are each sold with a one-year manufacturer's warranty when purchased new, and we have a dedicated Support Team available to provide assistance with recalibration, restoration, and further troubleshooting if necessary. That team can even offer assistance with warranty replacement service for the entire controller if called for. It'd be best to get in contact with that team for assistance with your Recon Controller, and they can be reached right from the support section of the Turtle Beach website.
Thanks and have a great start to your week!