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Customer reviews

Rating 4.3 out of 5 stars with 1136 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Recon Controller's overall performance, remappable buttons, and comfortable grip. Many appreciate its ease of use, good weight, and the value it offers at its price point. However, some customers have reported issues with stick drift and desire wireless connectivity. A few have also mentioned concerns about the bumpers and stiffness of the triggers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 1,136 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Controller HOT! Customer Service NOT!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my son loves it so therefore, i love it as well!! Customer Service on the other hand is a hands down for me. No where to be found every single visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good PC/Great Xbox Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been really pleased with how the controller works with my PC, but I've been really impressed with its compatibility with the Xbox. It's incredibly versatile when it comes to handling my audio between games and chat with the controller. So far I've had no issues with its response time or connection to either device. Very happy with the purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Bang for your buck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome controller! Best value for your buck! All the features actually work also! Awsome mic monitoring. Feels real grippy also. Very light as well. Works great on pc as well as xbox.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very ergonomic with a slick look

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant say I use the controls at the top very much as I use this for PC and so don't need to but its a cool feature. The controls and grip are VERY comfortable. I would say the price is perfect. This company has another version of controller for $200 and best buy sells generic controllers for much less. The price is the perfect middle ground for someone looking for something better than generic but still affordable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first wired controller. I’m very impressed. Would recommend it if you want a wire control controller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked exactly as described! no issues, good control and grip

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Hasn't stick drifted yet.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller is good. It has all the functions that you would want in a device of its caliber. It has the basic, necessary functions for any play style as well as the back buttons that help with additional functionality. It hasn't stick drifted yet, which was my previous issues with X-controllers. So far so good!

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New to the area and have been coming here for a lot of supplies for a setup recently, staff is all super friendly and helpful while also not hovering or bothering. No extra fluff there, just wanted to say this is a good store. As for the controller, I love it. Take extra good care of it and keep it clean to prevent early stick drift on it though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox Turtle Beach controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great control! Built quality is good. App is decent (Turtle Beach app), audio controls on the game controller is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons

    Rated 5 out of 5 stars

    Better than I expected for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a good hardwired controller and didn't want to spend the money on a Razer Wolverine V2 Chroma. I came across this Turtle Beach and the sound enhancements are better than I expected. Also, I love the programmable buttons on the bottom as they don't get accidentally pressed as much as my orignal xbox elite controlller. Longevity is really the only question at this point, but for what I paid for the original elite, it didn't last 5 years.

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons

    Rated 5 out of 5 stars

    Really enjoying it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this controller when it went on sale. Replaced my wireless xbox one. Having a wired controller os great because you don’t need to worry about batteries. The mappable buttons on the back work great and are mapped out easy enough. Being able to have 4 different “modes”( each one you can map the back to different buttons to suit different games) is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Best controller ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Works well with MW3 and I would highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox Controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son love this controller. He gives this item five Stars ⭐️⭐️⭐️⭐️⭐️

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Xbox Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller works a lot better than the previous red one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool tech for my computer gaming

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very responsive, perfect for my level of gaming. Basic functions are cool, very customizable. Cost was right. Works with XBox on console and computer! Would recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent build quality and features, house as a pc controller with steam and works good

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 3 out of 5 stars

    Okay but if only on sale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an issue with major stick drift, turtle beach warrantied it and sent me a new one. Build quality doesn't feel super great and trigger feel is lacking.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Would be better if it was wireless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ita not bad of a product but it feels to light and there are so much games that I have that uses a controller on PC but i get tired of having to connect the controller my PC everytime i want to use it a wireless one would be better than a wired one sicne they tend to fail or just stop working if its way to bent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no complaints with this controller, feels well built and comfortable to hold. Nice response from the controls.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great Controller With One Big Problem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really great feeling, sounding, and responsive controller when the cord doesn't become dislodged. It may seem like the removable cord is a good idea and a reason to get this (it was for me since I wanted to be able to swap between my PC and Xbox, each with its own USB-C cord), but it's really not. Playing games and moving your hands around seems to loosen the cable just enough to either start losing sound or controller functions. I ended up having to return it. If Turtle Beach wants to keep the non-hardwired cable, it needs to come up with some kind of locking mechanism to keep the controller end stable. If Turtle Beach, comes up with a solution to this problem or even just makes it a hardwired version, I will be the first in line to buy it. BTW, the sound controls are really good on this controller. That is another reason why I thought this thing would be great. I don't like a lot of gaming headsets and I would rather use a pair of my non-gaming music headphones which are much more comfortable. The problem with those is that they don't have volume controls or sound controls built in. By having them on the controller, I can use my extremely comfy Sennheiser cans and play for hours.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Sorry to hear about your experience Wraith and thanks for your feedback!

      We would certainly suggest reaching out directly to our Support Team about this so they can lend a hand with replacement service for either the controller itself or the removable cable that came with it. They can also dig deeper in to the issue you're having if need be. That team can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach