Customer Ratings & Reviews
- Model:
- TBS-0707-01
- SKU:
- 6535762
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the Recon Controller's overall performance, remappable buttons, and comfortable grip. Many appreciate its ease of use, good weight, and the value it offers at its price point. However, some customers have reported issues with stick drift and desire wireless connectivity. A few have also mentioned concerns about the bumpers and stiffness of the triggers.
This summary was generated by AI based on customer reviews.
D=Pad failure after less than a month.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its really hilarious i get an email asking for a review the DAY AFTER the d-pad up button breaks. Lol. No impacts and light use, I was assuming some kind of connection issue but no dice. It just isn't working now,
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Thanks for your feedback BrainSlug420, and please know that we’re sorry to hear about this inconvenience with your Recon Controller!
Our controllers are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance in situations like this. They're always happy to help with troubleshooting or warranty replacement service. That team can be reached right from the support section of the Turtle Beach website.
Thank you kindly and have a great day!
Drift king (literally)
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy if you play fps games. The amount of clicking for sprinting wears out this controller. It's a terrible controller. If you think you can fix it yourself because it might have dust, don't even try. You can't even open the controller yourself to clean it. Waste of money.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello! We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
Only worked perfectly for 2-3 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this at the beginning of August, it is now the end of October. My controller has serious analog drift and often stops working in game and I have to unplug it and plug it back in to get it to work again. I have updated and done some trouble shooting to no avail. Really disappointed in this because I thought it was a good controller for my needs when I first bought it. Unfortunately it declined really quickly and while I do play quite a bit, I'm not an every day player so this really should not have happened.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re sorry to hear about this inconvenience; however, please note that our controllers are each sold with a one-year manufacturer's warranty. Our dedicated Support Team is equipped to provide assistance with recalibration and restoration as needed. In a worse case scenario, that team can also assist with warranty replacement service under the aforementioned warranty. That team is always happy to help, and they can be reached right from the support section of the Turtle Beach website.
Best regards!
Turtle Beach xbox controller with extra buttons
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I got the controller I paid 55.00 for it and when I got it, it was a used box b/c it was an open box and it was dirty dust all over the place and on top of all of that I paid 10.98 just to get it sooner...The Packaging was half open left JOY stick doesn't work or I should major drift and the package was all torn I have pics of that too... IT DOES NOT HAVE a power cord I have spent thousands of dollars if not more in the last 1 there from TVs PS5'w New Xbox's HB omen down plus monitors this is NOT far to me this is how I make my money
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Sorry to hear that you encountered an inconvenience when purchasing an open box item from Best Buy. It would be in your best interest to contact Best Buy about this used controller that you purchased as they'd be responsible for assisting you with replacement service for a pre-owned item purchased from their own site.
If you ever encounter an issue with a new purchase (brand new, sealed) of a Recon Controller, please be sure to reach out directly to the Turtle Beach Support Team for assistance.
- Cons mentioned:Connectivity
Hard pass
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this controller for 3-4 months and the port where the wire plugs into the control is already loose. It’s now randomly shorting out and disconnecting.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello,
Sorry to hear about the experience you've had with your Recon Controller! Your controller would be covered under a one-year manufacturer's warranty, and our Support Team would be happy to assist you in figuring out if the controller or its cable is at fault. If need be, they can assist you with a replacement for the entire product (the controller & its cable). That team can be reached right from the support section of the Turtle Beach website.
Best regards!
- Cons mentioned:Connectivity
A peace of garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was good from start but soon started disconnecting and pausing the game . I had many times unplug it then replug it to get it to work . Taking it back .
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re sorry to hear about this inconvenience; however, please note that while Best Buys’s own return period may have ended, our Recon Controllers are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Great design, poor quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I normally love Turtle Beach products but this one is a disappointment. It was great at first, but after being dropped a single time it’s no longer functional.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Wayne,
We’re sorry to hear about the accident you had involving your controller; however, please allow us to assist you further. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Y'all suck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this controller for my son's birthday. He started having trouble with it 3 weeks after purchasing it. Now it won't work at all, right after the return date wouldn't allow it. Our family has spent a lot of money recently at est but, & throughout the entire year.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Chapeou! We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller. Although the return period at BestBuy has ended, please know that our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
Ehh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Joy sticks were stiff rb lb buttons were already giving out. So joy sticks were affecting aim and rb is my body in rocket league so it gets pushed 50 times a match. The only controllers I've tried that hold up are gamesir and Microsoft. This controller was the sole reason i didnt but the latest turtle Beach
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello! We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
Good inexpensive paddle controller.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well. Paddles are responsive and easy to map. Mute button really helpful in MW2 with silencing myself to avoid prox chat. The capture button is nice to get clips fast without having to delay gameplay.
I would recommend this to a friendDon’t buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd controller my son has had and stopped working after 20 days and of course the warranty is out!
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello,
We’re sorry to hear about this inconvenience; however, please note that the Recon Controllers are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Only Held Up for 3 Months.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After just three months, this controller's triggers both broke within the same week. The right trigger was the first to go - it started clicking and would have what felt like a second actuation point it would go into. It was annoying, but playable. Just a few days later the left tigger no longer registers any input at all and it feels totally fine. I wouldn't say I'm rougher than normal with controllers playing FPS, but I've never had a regular trigger break, only a hair trigger switch on another controller.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good afternoon!
We’re sorry to hear about the inconvenience you've had with your Recon Controller and its triggers. Please be aware that our controllers are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to lend a helping hand as needed. They'd be happy to assist you with a claim. That Support Team can be reached right from the support section of the Turtle Beach website.
Best regards!
Meh.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great at first, but within a few months buttons started not responding well and joystick drift started. I've cleaned and recalibrated it to no effect. The drift is so bad now that I'm not gonna be able to keep using it at all.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello!
We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller.
Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.
Best Regards!
DO NOT BUY - Poor Quality Control
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned the first controller, because the first day it kept turning off in the middle of a game. Every 10 minutes, it would shut off, then we would have to unplug it, and plug it back in. Best Buy provided a replacement controller at the store. Now here it is a little over three months later, and the same thing is now happening to the second controller. DO NOT BUY. We are two for two with defective controllers. What a waste of money!
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .We’re sorry to hear about this inconvenience with your Recon Controllers; however, please allow us to assist you further with what you described here. This is rather unusual, and our Support Team would be happy to lend a helping hand in getting this cleared up for you. That team can be reached right from the support section of the Turtle Beach website.
The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your browser window for the live chat icon when filling out the form or visiting another page on our site.
Best regards!
- Cons mentioned:Connectivity
Controller
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to connect whatsoever, tech support was no help, returned it
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Thanks for reaching out to us Wolf.
The Recon Controller is a wired headset, so we're sorry to hear that you were having difficulty connecting it to a device via its USB cable.
Our team would have been happy to assist you with troubleshooting the controller and its cable or assisting with warranty replacement service if the controller was still in your possession.
Money Saved.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These controllers keep them close to the unit, the cordless have been lost, misplaced, and broken because they travel the house. So thankful to get corded controllers.
I would recommend this to a friend- Cons mentioned:Stick drift
Terrible cheap controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this garbage. The stick drift is insane and contacting support won't help.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Sorry to hear about your experience Mike. Our Support Team would be happy to provide assistance. While they are not active over the weekends, they do provide assistance via email and Live Chat during the week.
We'd suggest reaching out to our Support Team for assistance via the Support Form on the main Turtle Beach website or the Live Chat service that opens up at 9:30 AM EDT on the main website. They'd happily assist you in recalibrating your controller to clear up stick drift or provide further warranty service if called for.
Thank you kindly and have a great day!
Not durable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right trigger broke after only a month and a half of having it. It popped out and not it is unresponsive, been having to use the back mapping buttons to play starfield
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there Kevin,
We’re sorry to hear about this inconvenience; however, please note that while Best Buy's own return period may have ended, our headsets are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Poor quality.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice controller, which is why I bought it for my son. The problem is it randomly disconnects even though it is wired. Not worth the money even though it was on sale.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Brian,
We’re sorry to hear about this inconvenience with your Recon Controller; however, please allow us to assist you further with what you described here. Our Support Team is always happy to help as needed, and they can be reached right from the support section of the Turtle Beach website via the Contact Form listed there.
Best regards!
Go get the PowerA Spectra Infinity Enhanced Wired
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan. Feels clunky, it’s super confusing, and there are no trigger locks for a quicker trigger pull, which for the price there should be. I ended up buying the ‘PowerA Spectra Infinity Enhanced Wired’ and couldn’t be happier. Save yourself the trip back to return it and buy the spectra. You’re welcome
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Shane,
Thank you for leaving your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!