Customer Ratings & Reviews
- Model:
- TBS-0707-01
- SKU:
- 6535762
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the Recon Controller's overall performance, remappable buttons, and comfortable grip. Many appreciate its ease of use, good weight, and the value it offers at its price point. However, some customers have reported issues with stick drift and desire wireless connectivity. A few have also mentioned concerns about the bumpers and stiffness of the triggers.
This summary was generated by AI based on customer reviews.
It works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller does what it was meant for. Overall 8/10.
I would recommend this to a friend1 month controller
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 1 month of use. Extremely cheap feeling and setup. The modes make no sense and don't work properly. Very upset. But should yours last more than a month it's a decent value.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re sorry to hear about this inconvenience; however, please note that our controllers are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. They can assist in restoring your controller to factory settings and assist with troubleshooting. They can even assist with replacement service if necessary.
That team can be reached via the Contact Support Form within the support section of the Turtle Beach website. The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your screen for the live chat icon when filling out the form or visiting another page on our site.
Thanks and have a great day!
Awesome 3rd party controller
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the options on the controller! My favorite feature is the ability to slow look around speeds on games!
I would recommend this to a friendnot worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not last it broke after 2 months need to spend the extra for a good one
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Workingmom,
We’re sorry to hear that you encountered some sort of inconvenience with your Recon Controller. Please be aware that our Recon Controllers are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
Just buy the original microsoft controller.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke within the first 3 days of having it. Just buy the controller from microsoft.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Christian! We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
Controls
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the long cord that it has it gives me more space to move around
I would recommend this to a friendIf you drop it it breaks plain and simple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went an got another one because I ordered it online i didnt buy another one i boughta 8bit do even worse
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello!
Thanks for the feedback regarding your Turtle Beach Recon Controller!
While our products are designed for everyday use, we do not recommend handling them in a rough or abusive manner. Accidental damage or misuse is not covered by our warranty.
If you have any questions related to your controllers warranty coverage or require assistance, please take the time to reach out directly to our Support Team with your inquiry. Their contact form can be accessed from the Support section of the Turtle Beach website.
Best Regards!
Garbage controller
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller started having “controller drift” about a month after I bought it. The under buttons get in the way. The sound enhancing had little notice on my headset. Don’t waste your money.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning Andrew!
We’re sorry to hear about this inconvenience; however, please note that our controllers are each sold with a one-year manufacturer's warranty when purchased new, and we have a dedicated Support Team available to provide assistance with recalibration, restoration, and further troubleshooting if necessary. That team can even offer assistance with warranty replacement service for the entire controller if called for. It'd be best to get in contact with that team for assistance with your Recon Controller, and they can be reached right from the support section of the Turtle Beach website.
Thanks and have a great start to your week!
WORTHLESS.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the $$$$. I’ve only had for 2mths and it’s already got the auto moving left drift. Oh and Best Buy won’t let me return it. So needless to say I won’t be shopping at Best Buy anymore.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re sorry to hear about this inconvenience with your Recon Controller; however, please note that while Best Buy’s own return period may have ended, our products are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed with troubleshooting to clear up stick drift or warranty replacement service if need be. They’re always happy to help, and they can be reached right from the support section of the Turtle Beach website.
Best regards!
Controller
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very good control to be able to play anything.
I would recommend this to a friendDid last very long
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons stopped working fast….within a week. I shouldnt retirned it but didn’t and now its collecting dust.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello!
We are sorry to hear about the inconvenience you've had with the buttons on your Turtle Beach Recon Controller.
Please reach out directly to our dedicated Support Team so they can offer assistance. To do that, please fill out the form at the link below.
https://bit.ly/3JZvHn9
If you're unable to access the form; you can contact our team via email. To do that, you will want to send a direct email with your inquiry to: support@turtlebeach.com
Thank you and have a great day!
Meh controller
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hated the feel and returned it. It was cheap plastic and the sound options weren’t that effective.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there Matt,
Thanks leaving your feedback; however, is there anything in particular that we are able to assist you with? Our Support Team is always happy to help as needed when it comes to troubleshooting the controller's functionality, whether that be in regard to the audio you're receiving or any of the controllers other features. They can be reached right from the support section of the Turtle Beach website.
Best regards!
Worse controller I have ever purchased!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute Trash. Unusable after 3 months. We bought two in October 2023. Both have horrible drift.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Carrie!
We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller.
Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.
Thank you and have a great day!
Would not recommend.
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. It felt awful in my hands. It feels like so many turtle beach products now a days cheap.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Rob!
We are sorry to hear about your negative experience with the Turtle Beach Recon Controller.
Please know that our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
Thank you!
NEVER BUY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it doesn't even turn on. AVOID. RUN. BURN IT! BURN IT WITH FIRE
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Rabyn! We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller not powering on. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
Didnt last long before the stick drift came up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took less then 2 days for it to start seriously drifting off the controller.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Charles!
We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller.
Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.
Thank you and have a great day!
Gaming Controller
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good controller but it doesn’t last long only maybe for like one to two months and after that the buttons will start malfunctioning
I would recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning Mike,
We’re sorry to hear that you've encountered some sort of inconvenience with your Recon Controller and its buttons; however, please note that, our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance under that warranty with troubleshooting or warranty replacement service if necessary. That team can be reached via their Contact Form that's listed on the main Turtle Beach website & within its Support section.
Take care!
Terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The usb- c outlet on the controller wore out in about 2 weeks
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello! We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller USB-C port. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great product, it stopped working after 2 months
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello! We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
Don't.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't. Trust me, don't. Go buy one from Microsoft.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello! We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. If you have questions, concerns, or require assistance, please reach out directly to our dedicated Support Team. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!