Customer Ratings & Reviews
- Model:
- TBS-0707-01
- SKU:
- 6535762
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the Recon Controller's overall performance, remappable buttons, and comfortable grip. Many appreciate its ease of use, good weight, and the value it offers at its price point. However, some customers have reported issues with stick drift and desire wireless connectivity. A few have also mentioned concerns about the bumpers and stiffness of the triggers.
This summary was generated by AI based on customer reviews.
Purchased on black friday didnt work out the box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No replacement available so i had to refund it so i lose the discount till next year and wasted my time on two seperate days. I dont get why i can’t just buy stuff and it be working properly. Its compatible with my system and i followed the crappy instructions to a T. Very disappointing.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello! We are sorry to hear about the experience you've had with your Turtle Beach Controller. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. In the future if you require assistance with a Turtle Beach product, please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
- Cons mentioned:Connectivity
Turtle Beach Controller
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My controller keeps randomly disconnecting and won’t let me move which keeps getting me killed in my games.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there!
We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller.
Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.
Best Regards!
- Cons mentioned:Stick drift
Controller
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Getting drift days laters in the controller and it’s kept getting worse
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there!
We are sorry to hear about the inconvenience you've had with your Turtle Beach Recon Controller.
Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.
Thank you and have a great day!
Just not for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awkwardly shaped. I have big hand.s so it should've for me because its a big controller. It's just big in all the wrong places. The rb and lb are not good i Pau a game where i have to press rb 100 times a game.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there!
We are sorry to hear about the inconvenience you've had with your Turtle Beach Recon Controller buttons.
Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.
Thank you and have a great day!
Controller does not work anymore
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controller doesn’t work Received it on April 26 2024 Today is may 1 2024
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello! We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
Don’t Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 weeks, every time I play it buzzes then stops working
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello!
We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller.
Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.
Thank you and have a great day!
Poor design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The controller plug in port lasted 3 days and then the controller wasn't usable. Garbageeee
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there,
We’re sorry to hear about the inconvenience you've had with your Recon Controller. As a heads up, please be aware that our controllers are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to help out our customers as needed. They’re always happy to help, and can be reached right from the support section of the Turtle Beach website.
Thank you kindly!
Doesnt last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controller was bought as a christmas gift and stopped working after one use.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .We’re sorry to hear about this! Please know that our controllers are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed with troubleshooting or full warranty service if necessary! We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
DO. NOT. PURCHASE!!! PLEASE!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The controller worked fine for a week and then disconnects on the SLIGHTEST movement of the cord. Literally cannot pick up the controller without it disconnecting. TURTLE BEACH SUPPORT TAKES DAYS TO RESPOND. DOES NOT SHIP NEW CONTROLLER AND BLAMES THE CUSTOMER. WILL NOT SHIP REPLACEMENT UNLESS THEY TAKE 3+ WEEKS. DO NOT PURCHASE DO NOT PURCHASE DO NOT PURCHASE!!!!! STAY FAR AWAY FROM TURTLE BEACH PRODUCTS. Absolute scum of a company. USED TO BE SUCH A GOOD COMPANY. NOT ANYMORE. I went out of my way to write a terrible review for this company to SAVE you customers from making the same mistake. DO. NOT. PURCHASE.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Sorry to hear that you encountered an inconvenience with your controller. Please know that our Support Team works via a queue based system so they have to reply to all inquiries in the exact order that they are received so we hope you are not under the impression you are being ignored as they work through their queue.
Our team will also happily assist with replacement service for the headset and/or its controller if necessary under the warranty that our products are sold with. Please know that all times provided in regard to replacement service are estimates, and replacement service usually takes significantly less time than what's provided.
All in all, please continue your correspondence with our Support Team and remain patient for their replies. They will gladly assist you with warranty service as needed.