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Customer Ratings & Reviews

$59.99

Customer reviews

Rating 4.3 out of 5 stars with 1127 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Recon Controller's overall performance, remappable buttons, and comfortable grip. Many appreciate its ease of use, good weight, and the value it offers at its price point. However, some customers have reported issues with stick drift and desire wireless connectivity. A few have also mentioned concerns about the bumpers and stiffness of the triggers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,127 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Solid Option

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall controller. Minimal input delay and zero issues using with an Xbox or PC. The face buttons are a bit stiff but durability is not a concern.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Great controller, quality feel

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved that the controller could connect to my PC so I could play all my Steam games with it. The grips are a nice material and the thumbsticks feel very responsive and smooth. A great buy and would recommend snagging this during a sale, very worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons

    Rated 4 out of 5 stars

    Good, but take care of it.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in August of 2021, searching for a new controller to game on PC. I was looking specifically for a wired controller because using plain Xbox wireless controllers that I had lying around simply ruined the USB port connections to the charging cables. Long story short, controller feels good. Shaped a bit differently, but going in blindly it is the Xbox controllers. Buttons have good travel, textured triggers feel exactly the same (to me), and the back buttons did get used. This surprised me as I figured it was more of a gimmick than anything else. Now, as of this review (~6 months in), there is q major issue with joystick drift. Specifically, when in game, trying to move a character forward is equal to running in knee-deep water. It's constantly fighting back and menu selection is like playing a game of roulette. I've gotten into competitive gaming sessions and dropped it on numerous occasion, but that is the extent of the physical abuse. No attempt to boomerang the thing out the window. Maybe it was just an issue I've experienced, but it is a major pain because now I've got to buy another controller. All in all, I'd recommend it regardless. Especially with the features built-in like the integrated DAC and mappable buttons. But your mileage may vary, as with potentially any controller.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Controller, Very Impressive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this refurbished controller for my son, it had some noticeable scratches on it but we couldn’t beat the reasonable price. My son absolutely loves this controller, it works perfectly as it was described to be in perfect working condition. He said “This is the best one he’s ever had”. So many different cool functions. He loves it. Best Buy is great place, we are very impressed. The staff is amazing and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons

    Rated 5 out of 5 stars

    recon controller turtle beach

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a Xbox 1 controller to this, let me tell you .. the controls are so responsive and very comfortable in the hand. The eq setting and the superhuman buttons work amazing! I have another one in a box just cause I really liked it so many my kid or someone can use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, Affordable Pick for PC Gaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cord is nice and long and made to a high quality. The headphone Jack can be a little funky, but when it works it works awesome with the surround sound setting on the controller. The controller looks great, and is very light too. The Xbox button sadly doesn’t light up though, so at times that makes it look a little “fake” per say?! Overall a very good controller for a pc or for an Xbox if your Xbox is nearby where you sit down to play games.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Remappable buttons

    Rated 5 out of 5 stars

    Great for the price can’t beat it.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price you can’t beat it. Had good grips and good feel in the hands. Has action buttons on the back that a mappable and the interface buttons are easy to figure out. Fantastic controller for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great controller!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller works great and the superhuman hearing button does adjust the EQ for high intensity games where you need to hear distinct sounds.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Excellent controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent controller. Very reliable with an excellent grip.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality Not heavy Only downside is not being wireless

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Good but…

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good controller but gets stick drift within 2 months

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Remote game

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item will recommend it will buy again it’s for my son he liked it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I was hoping I’d luck out with this one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good controller. It’s light and feels good in the hand. Good but plasticy textures on the triggers. The sound controls on the front are amazing. The big problem for me was the connection. After about 4 months of regular use the controller started having issues staying connected. Ive tried the wire on my other controllers and it works fine, meaning something in the controller itself seems to have the issue.

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Javier! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Solid Complete Wired Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Don’t need to worry about batteries. Don’t need the extra buttons but they are cool and I might start tinkering with settings on some FPS games

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good but....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controler itself works and feels great, the only issue ive had is that for some reason the cord (which is a standard usb c) seems to lose connection with my pc. Not ideal when playing games that dont auto pause if control is lost.

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Allan! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Pros mentioned:
    Remappable buttons
    Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Recon controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd one in a month hopefully it isn't a faulty one. stick drift the first month. Let see how the next one does. Worth a try n features r great on the controller

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello!

      Thanks for the feedback regarding your Turtle Beach Recon Controller.

      Please know that replacements continue to be covered by the warranty of the original purchased headset, and that our team would be happy to continue to provide assistance as long as you're within the warranty period.

      They’re always happy to help and can be reached right from the support section of the Turtle Beach website.

      Thank you and have a great day! TurtleBeach

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son playing using this in his Xbox and he feels smooth while operating this.

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons
    Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    DON'T BUY WITHOUT 2 YEAR PROTECTION PLAN

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to try a controller w/paddles for Xbox without spending a lot. This had decent reviews and was cheap. Bought December 2024. Was great at first... 2 months later, it's unresponsive & completely unusable. Lifetime: 12/10/24 - 2/22/25 ----------------------------------------------------------------- MAJOR ISSUES: 1. Jump scare white noise (started within 1st month) *** You're in the middle of gaming, having a good time with your friends... Out of nowhere the game + chat audio completely cuts out and is replaced with an abrasive, constant, extremely loud white noise that won't stop until you unplug your controller. I'm talking YOUR EARS RING afterwards.*** --- Happened numerous times mid game + in lobby. --- Became more frequent over time. --- Horrible experience every time. 2. Controller stops working (started within 1st month) *** You're in the middle of a gunfight trying to clutch up for your team. Out of nowhere your controller stops working entirely. Your gun is still shooting at the enemy, but none of your buttons are responding. You end up losing the game.*** --- Controller is unresponsive and unusable now --- Happened occasionally at first --- Over time, worsened and became more frequent: Initially, unplugging the cord + plugging it back in would resolve the issue. Then, had to restart Xbox on top of that, then multiple Xbox restarts, then controller resets, new cables, etc. It got to the point where it'd take 20-40 minutes of troubleshooting for the controller to become responsive again... Only for it to fail as soon as I started playing again.*** ----------------------------------------------------------------- It's a shame really. This controller could've been great. It feels very nice in my hands. The audio customization features are awesome when paired with my turtle beach headphones. The buttons were durable. I had no stick drift issues of any kind. It truly was perfect for a few weeks. If you're going to buy this controller, buy the 2 year geek squad protection so you can get a replacement when it breaks.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Brock! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Respect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good feel, good response, cord would stop recognizing for a week or 2. but seems to have worked itself out. Otherwise no complaints, would buy another.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Price

    Rated 4 out of 5 stars

    Solid for windows

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice controller, good price, I use it for my computer to cloud game on game pass. Happy it works good, wish I bought it in black but that 1 wasn’t on sale.

    I would recommend this to a friend