Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $59.99

Customer reviews

Rating 4.3 out of 5 stars with 1104 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers frequently mention the high-quality build, ease of use, and satisfying feel of the Recon controller, particularly praising its remappable buttons and comfortable grip. However, some users reported issues with stick drift and occasional connection problems, especially when used with PCs. A few also noted that the controller is wired and that some users found the bumpers and triggers to be less responsive than expected. Overall, the positive feedback on the controller's design and features outweighs the negative comments regarding functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,104 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox Controller

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son love this controller. He gives this item five Stars ⭐️⭐️⭐️⭐️⭐️

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons

    Rated 4 out of 5 stars

    Good, but take care of it.

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in August of 2021, searching for a new controller to game on PC. I was looking specifically for a wired controller because using plain Xbox wireless controllers that I had lying around simply ruined the USB port connections to the charging cables. Long story short, controller feels good. Shaped a bit differently, but going in blindly it is the Xbox controllers. Buttons have good travel, textured triggers feel exactly the same (to me), and the back buttons did get used. This surprised me as I figured it was more of a gimmick than anything else. Now, as of this review (~6 months in), there is q major issue with joystick drift. Specifically, when in game, trying to move a character forward is equal to running in knee-deep water. It's constantly fighting back and menu selection is like playing a game of roulette. I've gotten into competitive gaming sessions and dropped it on numerous occasion, but that is the extent of the physical abuse. No attempt to boomerang the thing out the window. Maybe it was just an issue I've experienced, but it is a major pain because now I've got to buy another controller. All in all, I'd recommend it regardless. Especially with the features built-in like the integrated DAC and mappable buttons. But your mileage may vary, as with potentially any controller.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this when it was on sale let me tell you IT IS A GAME CHANGER MY PERFORMANCE HAS DRASTICALLY CHANGED!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Truly a bestbuy.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Excellent product at a reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, Affordable Pick for PC Gaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cord is nice and long and made to a high quality. The headphone Jack can be a little funky, but when it works it works awesome with the surround sound setting on the controller. The controller looks great, and is very light too. The Xbox button sadly doesn’t light up though, so at times that makes it look a little “fake” per say?! Overall a very good controller for a pc or for an Xbox if your Xbox is nearby where you sit down to play games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very ergonomic with a slick look

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant say I use the controls at the top very much as I use this for PC and so don't need to but its a cool feature. The controls and grip are VERY comfortable. I would say the price is perfect. This company has another version of controller for $200 and best buy sells generic controllers for much less. The price is the perfect middle ground for someone looking for something better than generic but still affordable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great controller

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great controller for the money. It's lighter than wireless ones, which I like. Good ergonomics

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Good quality for the value

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad price for this controller. Its very fast input helps in fps games. My only problem is the cable having to be connected. I hate cables

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons
    Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    DON'T BUY WITHOUT 2 YEAR PROTECTION PLAN

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to try a controller w/paddles for Xbox without spending a lot. This had decent reviews and was cheap. Bought December 2024. Was great at first... 2 months later, it's unresponsive & completely unusable. Lifetime: 12/10/24 - 2/22/25 ----------------------------------------------------------------- MAJOR ISSUES: 1. Jump scare white noise (started within 1st month) *** You're in the middle of gaming, having a good time with your friends... Out of nowhere the game + chat audio completely cuts out and is replaced with an abrasive, constant, extremely loud white noise that won't stop until you unplug your controller. I'm talking YOUR EARS RING afterwards.*** --- Happened numerous times mid game + in lobby. --- Became more frequent over time. --- Horrible experience every time. 2. Controller stops working (started within 1st month) *** You're in the middle of a gunfight trying to clutch up for your team. Out of nowhere your controller stops working entirely. Your gun is still shooting at the enemy, but none of your buttons are responding. You end up losing the game.*** --- Controller is unresponsive and unusable now --- Happened occasionally at first --- Over time, worsened and became more frequent: Initially, unplugging the cord + plugging it back in would resolve the issue. Then, had to restart Xbox on top of that, then multiple Xbox restarts, then controller resets, new cables, etc. It got to the point where it'd take 20-40 minutes of troubleshooting for the controller to become responsive again... Only for it to fail as soon as I started playing again.*** ----------------------------------------------------------------- It's a shame really. This controller could've been great. It feels very nice in my hands. The audio customization features are awesome when paired with my turtle beach headphones. The buttons were durable. I had no stick drift issues of any kind. It truly was perfect for a few weeks. If you're going to buy this controller, buy the 2 year geek squad protection so you can get a replacement when it breaks.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Brock! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Lots of features

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, took alittle to get used to controls behind the grip maybe because I have big hands, but nice controller overall.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Salleejjj

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller works great you should buy one yeah It's worth its money

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Controller

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. No issues. Sounds are prefect. No complaints. Its responsive and i can map it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Open box

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a open box was in great condtion I definitely was surprised with how quickly it arrived. Controller feel really nice

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Controller

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first wired controller. I’m very impressed. Would recommend it if you want a wire control controller.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Here we go again.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on sale after my last controler stopped working, so far it works as intended.

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons

    Rated 5 out of 5 stars

    Decent controller

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good controller to have back buttons are solid and durable compare to power A controller really enjoy how you can have multiple programable buttons within one click of a button for varies of games and headset settings are a convenient

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Controller

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality Not heavy Only downside is not being wireless

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Good paddles

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paddles are great on this controller, wish it was wireless

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good scuff remote

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually a really nice remote best buy crew helped out with eveything even with my protection plan and all. Best wired remote i bought

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons
    Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Recon controller

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd one in a month hopefully it isn't a faulty one. stick drift the first month. Let see how the next one does. Worth a try n features r great on the controller

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello!

      Thanks for the feedback regarding your Turtle Beach Recon Controller.

      Please know that replacements continue to be covered by the warranty of the original purchased headset, and that our team would be happy to continue to provide assistance as long as you're within the warranty period.

      They’re always happy to help and can be reached right from the support section of the Turtle Beach website.

      Thank you and have a great day! TurtleBeach