Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 1135 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Recon Controller's overall performance, remappable buttons, and comfortable grip. Many appreciate its ease of use, good weight, and the value it offers at its price point. However, some customers have reported issues with stick drift and desire wireless connectivity. A few have also mentioned concerns about the bumpers and stiffness of the triggers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,135 reviews
  • Rated 5 out of 5 stars

    Best so far

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's my son's favorite Xbox controller after going through several wireless - no unwanted drifting with this one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good but don't last long

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son really likes them, but they don't seem to last long

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello!

      We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller.

      Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.

      Thank you and have a great day! TurtleBeach

  • Rated 4 out of 5 stars

    Xbox wire controller.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good. Works as expected. More reliable than wireless.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Controller

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good controller and it is the best out there!!!

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Yahin! Thanks for the feedback regarding your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. If you have any questions please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Rated 5 out of 5 stars

    Controller

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cbox controller to save batteries when playing. Watch out for thr headphone jack, it might shock you

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hey there Fred!

      We appreciate the feedback regarding your Turtle Beach Recon Controller.

      Please reach out directly to our dedicated Support Team so they can request more details about your headphone jack. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.

      Thank you and have a great day! TurtleBeach

  • Rated 5 out of 5 stars

    Controller

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this controller. The back button started to stick after a little while, but a good controller for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Will purchase a 2nd

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good controller, easy back button mapping and not as awkward as some other brand controllers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Controller

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this controller for my new pc. I'm not a hard-core gamer by by any stretch, but I do like this controller. It's intuitive, easy to learn and it has firm, responsive keys. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go to product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grandson lives this controller. It’s a go to product for his Xbox. He plugged it up and was right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good remote

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great and will save on batteries, we like the 10'long detachable cord.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good controller, must buy.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift and he loved it. I love my brother. I'm glad he liked it a lot. It works amazingly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happily surprised!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because my other controller died. I knew turtle beach was a good company but I am so happy with it! It works flawlessly, the extra add features are great, and I love the cooling grips!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 2 out of 5 stars

    Not The One For Me!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this controller only days after purchasing it. In my opinion, it in not comfortable to hold; there are too many buttons with limited functionality; and the thumb pads felt awkward. This product may be a better fit for someone else. The price is good if you want to use a controller that feels cheap as well.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it as I got this and the Turtle Beach wired headset and love them both as they are my favorite wired combo

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Was great at first

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for almost 3 weeks and then the D pad to the top started getting hard to push and was unreliable. Then it started losing connection and popping back on or losing connection where I had to plug and then would come back on shortly. Don’t know if it’s the cable or the controller but it would lose connection with no movement of the cord. I’m the only one that uses it and I am an older adult.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Lazlud,

      We’re sorry to hear about this inconvenience with your Recon Controller; however, please allow us to assist you further with what you described here. Our dedicated technical & warranty Support Team is always happy to lend a helping hand to our customers as needed, and they can be reached right from the support section of the Turtle Beach website via their Contact Form.

      Thank you and best regards! TurtleBeach

  • Rated 4 out of 5 stars

    Xbox controller/Pc

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good controller I had it for almost 2 years it feels very light tho.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great control love to use it to game something not to break your pocket and good

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Can't use when it's disconnecting randomly.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't read any reviews on this controller on bestbuy's site before purchasing this for my God son who's 12. He's really good at taking care of his controllers for his age, I saw some really decent video reviews on the controller that made my decision to get it. But within 10 days we're having disconnect problems already and we've tried multiple cables. The poor workmanship of turtle beach in the last 5-7 years as been rough... I my old wireless PS3 headset from Turtle I purchased back in 2010 lasted almost 8 or 9 years before the headset plastic started breaking... I am very disapointed in this product as it should be made better.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good morning,

      Thanks for your feedback! We'd suggest getting on contact with our Support Team, as this does not sound normal! They can assist you as needed with troubleshooting or warranty replacement service if necessary (whether it be for the controller or its cable, or the entire product if need be).

      All in all, our dedicated Support Team is always happy to help as needed, and they can be reached right from the support section of the Turtle Beach website via their contact form or Live Chat service.

      Thank you and have a wonderful day! TurtleBeach

  • Rated 4 out of 5 stars

    Great Wired Controller

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wired controller, I barely use controllers but for some games, you just need a controller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a wired controller. Works well for my pc for the games that feel better using a controller

    I would recommend this to a friend