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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1125 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Recon Controller's overall performance, remappable buttons, and comfortable grip. Many appreciate its ease of use, good weight, and the value it offers at its price point. However, some customers have reported issues with stick drift and desire wireless connectivity. A few have also mentioned concerns about the bumpers and stiffness of the triggers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,125 reviews
  • Rated 4 out of 5 stars

    I was hoping I’d luck out with this one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good controller. It’s light and feels good in the hand. Good but plasticy textures on the triggers. The sound controls on the front are amazing. The big problem for me was the connection. After about 4 months of regular use the controller started having issues staying connected. Ive tried the wire on my other controllers and it works fine, meaning something in the controller itself seems to have the issue.

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Javier! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Solid Complete Wired Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Don’t need to worry about batteries. Don’t need the extra buttons but they are cool and I might start tinkering with settings on some FPS games

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Remappable buttons

    Rated 5 out of 5 stars

    Great for the price can’t beat it.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price you can’t beat it. Had good grips and good feel in the hands. Has action buttons on the back that a mappable and the interface buttons are easy to figure out. Fantastic controller for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son playing using this in his Xbox and he feels smooth while operating this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, Affordable Pick for PC Gaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cord is nice and long and made to a high quality. The headphone Jack can be a little funky, but when it works it works awesome with the surround sound setting on the controller. The controller looks great, and is very light too. The Xbox button sadly doesn’t light up though, so at times that makes it look a little “fake” per say?! Overall a very good controller for a pc or for an Xbox if your Xbox is nearby where you sit down to play games.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good but....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controler itself works and feels great, the only issue ive had is that for some reason the cord (which is a standard usb c) seems to lose connection with my pc. Not ideal when playing games that dont auto pause if control is lost.

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Allan! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality Not heavy Only downside is not being wireless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely responsive, easy to use voice and hesdset controls, and great feel

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons
    Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    DON'T BUY WITHOUT 2 YEAR PROTECTION PLAN

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to try a controller w/paddles for Xbox without spending a lot. This had decent reviews and was cheap. Bought December 2024. Was great at first... 2 months later, it's unresponsive & completely unusable. Lifetime: 12/10/24 - 2/22/25 ----------------------------------------------------------------- MAJOR ISSUES: 1. Jump scare white noise (started within 1st month) *** You're in the middle of gaming, having a good time with your friends... Out of nowhere the game + chat audio completely cuts out and is replaced with an abrasive, constant, extremely loud white noise that won't stop until you unplug your controller. I'm talking YOUR EARS RING afterwards.*** --- Happened numerous times mid game + in lobby. --- Became more frequent over time. --- Horrible experience every time. 2. Controller stops working (started within 1st month) *** You're in the middle of a gunfight trying to clutch up for your team. Out of nowhere your controller stops working entirely. Your gun is still shooting at the enemy, but none of your buttons are responding. You end up losing the game.*** --- Controller is unresponsive and unusable now --- Happened occasionally at first --- Over time, worsened and became more frequent: Initially, unplugging the cord + plugging it back in would resolve the issue. Then, had to restart Xbox on top of that, then multiple Xbox restarts, then controller resets, new cables, etc. It got to the point where it'd take 20-40 minutes of troubleshooting for the controller to become responsive again... Only for it to fail as soon as I started playing again.*** ----------------------------------------------------------------- It's a shame really. This controller could've been great. It feels very nice in my hands. The audio customization features are awesome when paired with my turtle beach headphones. The buttons were durable. I had no stick drift issues of any kind. It truly was perfect for a few weeks. If you're going to buy this controller, buy the 2 year geek squad protection so you can get a replacement when it breaks.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Brock! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Pros mentioned:
    Remappable buttons
    Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Recon controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd one in a month hopefully it isn't a faulty one. stick drift the first month. Let see how the next one does. Worth a try n features r great on the controller

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello!

      Thanks for the feedback regarding your Turtle Beach Recon Controller.

      Please know that replacements continue to be covered by the warranty of the original purchased headset, and that our team would be happy to continue to provide assistance as long as you're within the warranty period.

      They’re always happy to help and can be reached right from the support section of the Turtle Beach website.

      Thank you and have a great day! TurtleBeach

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good job turtle beach

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an all in 1 controller works seamlessly with the volume controls and has great haptic feedback, all around great purchase. Cheaper than the regular controllers too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good PC/Great Xbox Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been really pleased with how the controller works with my PC, but I've been really impressed with its compatibility with the Xbox. It's incredibly versatile when it comes to handling my audio between games and chat with the controller. So far I've had no issues with its response time or connection to either device. Very happy with the purchase!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Respect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good feel, good response, cord would stop recognizing for a week or 2. but seems to have worked itself out. Otherwise no complaints, would buy another.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Price

    Rated 4 out of 5 stars

    Solid for windows

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice controller, good price, I use it for my computer to cloud game on game pass. Happy it works good, wish I bought it in black but that 1 wasn’t on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves his new controller! He is hard on them and has no complaints about this one.

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Good paddles

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paddles are great on this controller, wish it was wireless

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great controller for the money. It's lighter than wireless ones, which I like. Good ergonomics

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this when it was on sale let me tell you IT IS A GAME CHANGER MY PERFORMANCE HAS DRASTICALLY CHANGED!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Open box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a open box was in great condtion I definitely was surprised with how quickly it arrived. Controller feel really nice

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons

    Rated 5 out of 5 stars

    Decent controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good controller to have back buttons are solid and durable compare to power A controller really enjoy how you can have multiple programable buttons within one click of a button for varies of games and headset settings are a convenient

    I would recommend this to a friend
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