Customer Ratings & Reviews
- Model:
- TBS-0705-01
- SKU:
- 12025552
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Don’t Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 weeks, every time I play it buzzes then stops working
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello!
We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller.
Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.
Thank you and have a great day!
Poor design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The controller plug in port lasted 3 days and then the controller wasn't usable. Garbageeee
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hey there,
We’re sorry to hear about the inconvenience you've had with your Recon Controller. As a heads up, please be aware that our controllers are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to help out our customers as needed. They’re always happy to help, and can be reached right from the support section of the Turtle Beach website.
Thank you kindly!
Doesnt last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controller was bought as a christmas gift and stopped working after one use.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .We’re sorry to hear about this! Please know that our controllers are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed with troubleshooting or full warranty service if necessary! We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.
DO. NOT. PURCHASE!!! PLEASE!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The controller worked fine for a week and then disconnects on the SLIGHTEST movement of the cord. Literally cannot pick up the controller without it disconnecting. TURTLE BEACH SUPPORT TAKES DAYS TO RESPOND. DOES NOT SHIP NEW CONTROLLER AND BLAMES THE CUSTOMER. WILL NOT SHIP REPLACEMENT UNLESS THEY TAKE 3+ WEEKS. DO NOT PURCHASE DO NOT PURCHASE DO NOT PURCHASE!!!!! STAY FAR AWAY FROM TURTLE BEACH PRODUCTS. Absolute scum of a company. USED TO BE SUCH A GOOD COMPANY. NOT ANYMORE. I went out of my way to write a terrible review for this company to SAVE you customers from making the same mistake. DO. NOT. PURCHASE.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Sorry to hear that you encountered an inconvenience with your controller. Please know that our Support Team works via a queue based system so they have to reply to all inquiries in the exact order that they are received so we hope you are not under the impression you are being ignored as they work through their queue.
Our team will also happily assist with replacement service for the headset and/or its controller if necessary under the warranty that our products are sold with. Please know that all times provided in regard to replacement service are estimates, and replacement service usually takes significantly less time than what's provided.
All in all, please continue your correspondence with our Support Team and remain patient for their replies. They will gladly assist you with warranty service as needed.