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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1135 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Recon Controller's overall performance, remappable buttons, and comfortable grip. Many appreciate its ease of use, good weight, and the value it offers at its price point. However, some customers have reported issues with stick drift and desire wireless connectivity. A few have also mentioned concerns about the bumpers and stiffness of the triggers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,135 reviews
  • Pros mentioned:
    Remappable buttons

    Rated 5 out of 5 stars

    Better than I expected for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a good hardwired controller and didn't want to spend the money on a Razer Wolverine V2 Chroma. I came across this Turtle Beach and the sound enhancements are better than I expected. Also, I love the programmable buttons on the bottom as they don't get accidentally pressed as much as my orignal xbox elite controlller. Longevity is really the only question at this point, but for what I paid for the original elite, it didn't last 5 years.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stick drift slightly unfavorable, but not horrible since .06 dead zone fixed it. Decent value controller

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello David! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. If you have any questions or concerns please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Didnt Last a Year

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the controller at first, a bit small but not "too small". The buttons are below average but passable, the sticks are similar, i didnt find much use for the extra buttons and the headset jack would randomly make the worst high pitched screeching noise imaginable. I used multiple different headsets with the same outcome. Within 7 months the port for the cable became so loose that any movement at all and the controller would disconnect. Take 30 seconds to start back up. Thankfully i purchased the 2 year replacement plan. UNFORTUNATELY the controller was no longer in stock anywhere so only received store credit in return. Wouldnt recommend, get a Gamesir if you want a cheap controller.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Xbox remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as good as a $250 Xbox remote! Save your money and buy this one!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Would be better if it was wireless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ita not bad of a product but it feels to light and there are so much games that I have that uses a controller on PC but i get tired of having to connect the controller my PC everytime i want to use it a wireless one would be better than a wired one sicne they tend to fail or just stop working if its way to bent

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    good controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has worked very well. very easy to use and strong controller

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Its great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. Plenty of responsive and tactile buttons. Connected and was instantly usable with steam on my machine running POP!_OS.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked how well built this controller is. And how the sticks dont get stick drift

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this controller a month and a half ago. It works pretty well. No complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality, it feels just like the original Xbox controllers and it actually has even more functions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup works great too the paddles on the bottom/ back side help a bunch

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great Controller With One Big Problem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really great feeling, sounding, and responsive controller when the cord doesn't become dislodged. It may seem like the removable cord is a good idea and a reason to get this (it was for me since I wanted to be able to swap between my PC and Xbox, each with its own USB-C cord), but it's really not. Playing games and moving your hands around seems to loosen the cable just enough to either start losing sound or controller functions. I ended up having to return it. If Turtle Beach wants to keep the non-hardwired cable, it needs to come up with some kind of locking mechanism to keep the controller end stable. If Turtle Beach, comes up with a solution to this problem or even just makes it a hardwired version, I will be the first in line to buy it. BTW, the sound controls are really good on this controller. That is another reason why I thought this thing would be great. I don't like a lot of gaming headsets and I would rather use a pair of my non-gaming music headphones which are much more comfortable. The problem with those is that they don't have volume controls or sound controls built in. By having them on the controller, I can use my extremely comfy Sennheiser cans and play for hours.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Sorry to hear about your experience Wraith and thanks for your feedback!

      We would certainly suggest reaching out directly to our Support Team about this so they can lend a hand with replacement service for either the controller itself or the removable cable that came with it. They can also dig deeper in to the issue you're having if need be. That team can be reached right from the support section of the Turtle Beach website.

      Best regards! TurtleBeach

  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Missing one key feature.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. I still wanted to keep my wired headsets and this controller makes sure I will. The built in Amp works and is a huge difference from plugging them into a basic controller. Plus all the program features with mappable triggers underneath make this well worth the price! Way to go turtle beach. If this was wireless I would give it a 5!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quality and multifaceted

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller, for less than the original brand. There is a lot of value in this.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Lasted 5 days....

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started to lose connection after 5 days of moderate use. Where the usb-c cable would plug in to the controller was lose and janky. I sit in a chair less than 6 feet from the console so I was definitely not stretching the cable or putting any undue stress on the cable or the controller connection port. Avoid at all costs! That being said I really did like the controller, literally 5 days though!!!

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good morning,

      We’re sorry to hear about this inconvenience! Please ensure that you have updated your controller to the newest firmware using the Turtle Beach Control Center available on the Xbox One and Xbox Series X|S consoles & Windows 10 PCs. Ensuring your controller is operating on the newest firmware should clear this up for you.

      If you continue to have the same experience after updating your controller; please be aware that our dedicated Support Team would be more than happy to lend a hand with troubleshooting or replacement service if necessary under our manufacturer's warranty that is applied to our products at the time of purchase. That team is always happy to help, and they can be reached right from their contact form within the support section of the Turtle Beach website.

      The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your screen for the live chat icon when filling out the form or visiting another page on our site.


      Best regards! TurtleBeach

  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    This controller is awesome in almost every way

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not expecting a lot from this controller since I was replacing a broken elite controller. I can honestly say I almost prefer this controller over my elite controller. Only downside is that its not wireless. I am sitting at my PC when I play games so not even really missing that feature though to be honest. 100% Recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great for PC and xbox

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just as I needed. Its cabled so plug and play was easy.

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons

    Rated 5 out of 5 stars

    Turtle beach Recon

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well balanced. Nice weight. Buttons and joysticks have a great feel.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pretty Good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller feels light, but still feels firm in the hand, the extra features are a nice touch! the wire is detachable, feels really durable, and is long!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bit on the "plasticy" side and pretty clicky side but overall a pretty good controller. But the only downside is that the physical buttons on the top don't work for pc so this controller is pretty much meant for a xbox console, pretty decent controller for price.

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Jorge! We appreciate the feedback regarding your Turtle Beach Recon Controller. Please know that our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach