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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1135 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Recon Controller's overall performance, remappable buttons, and comfortable grip. Many appreciate its ease of use, good weight, and the value it offers at its price point. However, some customers have reported issues with stick drift and desire wireless connectivity. A few have also mentioned concerns about the bumpers and stiffness of the triggers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,135 reviews
  • Rated 4 out of 5 stars

    Does what it’s supposed to do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bang for the buck. I used a regular Xbox series x controller to start but wanted the additional mappable buttons so I bought this one. Works very well but feels kinda cheap in your hand. Does what it’s supposed to do so I guess you get what you pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Son loves this!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son loved this controller! Great price and high quality! Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Controllere

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good controller nice features and feels really sturdy product

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons

    Rated 5 out of 5 stars

    Comfort and value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gret value and comfort Programmble profiles are cool feature

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Not to bad

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent controller for a decent price. Would get it again.

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons

    Rated 5 out of 5 stars

    Great controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great new product at an affordable price. Love the mappable buttons.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great alternative to wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent button reaction time. The best alternative to having the wireless remotes that are super pricey.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    This little thing surprised me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For this price this thing is pretty soild you wont be disappointed

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item! Highly recommend for anyone! Definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality for a decent price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used this much but wanted a controller for my PC gaming computer. Good ergonomics and the buttons are where you need them to be. Decent price and of good quality. Would recommend for the average gamer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It's good item

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this controller i think is one of the best that i ever use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect gaming controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all fhe extra settings for your headset it helps bring out the surround sound feeling. Also has two mappable buttons that help improve gameplay when playing competitively.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great on my Xbox and PC no latency fast smooth and nice controls for party audio

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    What an upgrade! nothing bad to say about it so fa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an upgrade! nothing bad to say about it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    xbox controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend for Fortnite, it is excellent for the game.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    3 months and power jack failed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, I want to say I loved this controller until it failed. The ergonomics of it, the customization, the paddles, and responsiveness, all for $60. But I was expecting it to AT LEAST last 6 months before experiencing at fatal failure. I highly recommended this controller to my Twitch following in those first few months of owning it, because I loved it so much. However, I can't recommend it at this point with only a 3 month lifespan. I take very good care of my equipment. I clean my controller nightly after playing. I make sure not to put excess pressure on the power cable connected, to ensure it does not damage the input jack or the cable. I unplug the power cable when I am done playing. Unfortunately, the input jack still failed in less than 3 months. I purchased on 8/30/2021 and the controller began disconnecting during competitive matches in Rocket League. I tried other USB-C cables to make sure it wasn't just a failure of the OEM power cable, but the issue continued. The jack itself wiggles inside the controller and is loose, so the failure is quite evident. I have sent a service request to Turtle Beach, and hopefully they will address this issue. If they do, I will gladly amend this review, and give the replacement another chance to impress me as much as the first one did.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      We’re sorry to hear about this inconvenience you've had with your Recon Controller! However, please note that while Best Buy’s own return period may have ended, our controllers are each sold with a one-year manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.



      Best regards! TurtleBeach

  • Rated 3 out of 5 stars

    Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Button doesn’t work , past the fifteen day return policy so I have to deal w turtle beach direct, kinda a bummer , this is more of a Best Buy review than the product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great controlller for its price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed the value of the controller and how it allows you to map two extra buttons on the rear. However, i feel the mappping of those buttons are too difficult than they need to be.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller, It does what it is supposed to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent solid performance and build quality! Great buy!

    I would recommend this to a friend