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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1135 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Recon Controller's overall performance, remappable buttons, and comfortable grip. Many appreciate its ease of use, good weight, and the value it offers at its price point. However, some customers have reported issues with stick drift and desire wireless connectivity. A few have also mentioned concerns about the bumpers and stiffness of the triggers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,135 reviews
  • Cons mentioned:
    Stick drift

    Rated 2 out of 5 stars

    Severe stick drift

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good controller other then the severe unplayable stick drift it got 2 months after buying it, I contacted their support for a replacement and they just told me to adjust the deadzone on certain games .. I would buy for 60$

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello! We are sorry to hear about the experience you've had with your Turtle Beach Recon Controller drifting. Our products are each sold with a manufacturer's warranty. Please reply to the last email you have from our dedicated Support Team again and let them know that you still require support so they can assist further. They’re always happy to help, and can be reached right from the support section of the Turtle Beach website if you are unable to locate the last email. Thank you and have a great day! TurtleBeach

  • Rated 4 out of 5 stars

    Not a good choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having issues less then a week later buttons stick abit making it hard to use

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Stephanie!

      We are sorry to hear about the inconvenience you've had with the buttons on your Turtle Beach Recon Controller.

      Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.

      Thank you and have a great day! TurtleBeach

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Bad product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Costently disconnected, delayed buttons & wouldn’t register with console

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Ethan! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Rated 5 out of 5 stars

    buy it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Minimum 50 characters required. lol

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be better loved the extra stuff on the controller for headset

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good PC controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good feel in the hands and buttons are responsive. The USB cord has plenty of length. And having a volume button on the controller for headphones has great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All perfect except OTG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for wired gaming on almost everything except Android devices, unfortunately, it appeared not to support wired OTG technology...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waiting for Christmas to start using and then I'll be able to write a better review.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good control. A lot of features.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All around good headset. Only problem I have it sometimes takes screenshot on it's on while I play.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad for price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like controller for price cant go wrong. Light weight not even close to regular controller feel but so far works good and like programmable buttons.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth Transaction & Great Deal!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top of the line remote! My 9 year old daughter with small hands enjoys using thos remote control.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    X box controller

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do like the controller but the cable is secondary and loosens up with time

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Brian!

      We are sorry to hear about the inconvenience you've had with your Turtle Beach Recon Controller cable.

      Please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.

      Thank you and have a great day! TurtleBeach

  • Rated 5 out of 5 stars

    Turtle Beach Recon Controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice design on the controller itself turtle beach did a very good job on that. The controller works very well on pc windows 10 or windows 11.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    So close to greatness

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ill save you the review and cut right to the 1 star rating. On the first day of using the controller it would randomly turn off and back on, didnt think anything of it. On the second day of use it now plays a high pitch beep noise in the headset, turns off, plays audio on one side of my headset when the mute button is pressed. Switched back to the stock microsoft controller and everything works fine. Ill probably keep this as a back up if the microsoft controller ever needs replaced but i wont be using the turtle beach as my main controller. Pros: -mic monitoring and audio controls on the controller -rubber side grips and heavily textured bumpers/triggers -quality braided usb c cable to plug in -the backside buttons are placed in a natural position as opposed to paddles Cons: -button presses require slightly more force than stock controller and are louder than stock -the d pad works fine but isnt the same quality as stock controller -the guide button, start/select, volume/chat, and superhuman hearing/mute are positioned too close together leading to accidental presses Things to note: Its very light, and the overall feel of the controller reminds me of MadCatz controllers from years ago. It feels larger than the stock controller and more in line to a beefed up xbox 360 controller. Wish it was wireless.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hey there Komez,

      Sorry to hear about the experience you had with your controller! Please be aware that a firmware update has been released for the controller since its release, and that firmware update may clear up the initial issues you described in your review. Our dedicated Support Team would happily walk you through that process and assist with further troubleshooting as needed.

      That team can be contacted via the Support Form on the main Turtle Beach website. They can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your screen for the live chat icon when filling out the form or visiting another page on our site.

      Thank you and have a great day! TurtleBeach

  • Rated 5 out of 5 stars

    Great value and gaming experiences

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this controller for my PC. Very sturdy and responsive on both the individual controls that are built in. Also this is a great value having several features that you dont see into you get into the higher end controllers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So many features

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The build quality could be a little better but other than that everything you get for the price is actually unbelievable

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Jose!

      We appreciate the feedback about your Turtle Beach Recon Controller.

      Please know that our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. We’re always happy to help, and we can be reached right from the support section of the Turtle Beach website.

      Thank you and have a great day! TurtleBeach

  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on my computer thats all i use it for thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Turtle beach controller

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Entry level controller has really good audio features built in. I wish Scuf had the same software

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Turtle beach controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for someome noy wantong to spend $$$ on a scuff.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great option for playing Can be used in many games Recommended

    I would recommend this to a friend