Customer Ratings & Reviews

They are nice guys, but they couldn't complete the job on the same day and past already 2 week for comeback and I still waiting for.

I don’t if it’s the machine are the person that are using it, the job was horrible. My tv looks like my dog could have done a better job then this crew. I have two other TV that been calibrate and the pictures looks outstanding and clear, But this time it was not worth 250.00 dollars. I did not get what I paid for because my Sony oled picture suppose to a better picture then how the f crew did,

Your geek squad representative was awesome! Very friendly and informative. Learning how calibration works and seeing the results was an eye opening experience. It's great to know I'm getting optimum picture performance from my new HDTV.

Agent Sean was wonderful, He came out and got the Tv calibration going, he told me what he was doing through out the process. ( I knew what to expect because we had them do this before on our other tv. It Is a lot of money for the service, but the picture is unbelievable the difference in the factory and the tv after calibration.

No call no show. Called in and was on hold for over an hour and half trying to get through! Finally got through and then he put me on hold for over 20 min and I hung up. Finally got to speak with someone about the appointment and had to reschedule ANOTHER MONTH AWAY! I already waited a month for the appointment and now I have to wait again. Worst ever experienced.

One star only because it’s mandatory. Bought the geek squad subscription- however unable to use since no technicians are available. Even though Best Buy knows they can’t fulfill the request, they still make appointments. We’ve had several no-shows, spent hours on the phone and still nothing. Had to go into the store to find out that they can’t fulfill the services. Next step is legal action since they wouldn’t refund the subscription.

As of this date (February 26, 2021), local Marina, CA Best Buys are no longer offering this service (which didn't stop bestbuy.com from accepting my money for the service in November 2020. Although I found calibration of a plasma TV in 2012 to be worth every penny, I'm told that current TV's tend to read better out of the box, so there's always taht...

He was late 4 hours. He calibrated my 4k tv and 4k player. I didn't notice a difference. Would be nice to have it redone.

This service was for a TV calibration which was never completed. There were several times and never showed up no call nothing. I don’t know how they could just mark it off is completed. I am so dissatisfied with the service and Best Buy. If I could add negative stars I would.

I paid for TV calibration services over a month ago. I called member services regarding this matter. As of today and several phone calls later this matter has not been resolved. I was told that there’s only one person in the district and only works once a month. I wished I was told this prior to purchasing membership. Very bad experience.

You guys never completed this service. The guy canceled and then never came in to calibrate since it was an older smart TV. He never called to tell me that I did not have to calibrate because it was an older TV model but of course they still charged me for this service.

My TV CALIBRATION is the best. I've noticed a major change in my picture quality. I can't believe how sharp my picture is. Thank you best buy for a job well done. My TV looks as good as it did when I brought it over a year ago.

I paid 300$ for a calibration that for a TV I paid 5000$ for in 2019. After many attempts to get the calibration done by calling and coming into the store, I have since given up and will try to get a full refund. Its been 2.5 years. This is unacceptable.

Agent’s Family was sick and we did not feel it was safe to let him in our house. We have a 95 year old mother in law in our house and we are very cautious about COVID19. We tried vertical call but that did not work very well. We will hopefully try again in the Spring. This is a major purchase for us and we want to get it right.

It wasn't explained to me what was being done No results were given to me. It appeared the only thing that was done was contrast and brightness were changed. Maybe backlight and color intensity. I can do that myself. I think it was a waste of my money and time.

During the calibration process, the technician determined that the plasma screen was beginning to "wear out". He did as much as possible to compensate for the issue, and probably bought us another year or so before we had to replace the TV, Great Job!. Above and beyond what was required.

My $10,000 TVs mother board went bad immediately after having this done. Best Buy wanted nothing to do with making the situation right and I had to go thru Samsung to get anything done. I’ve spent over $25,000 with Best Buy in the past 6 years to try and support brick and mortar for customer service but I’m done with that.

You show on my account that I have had TV calibration done. I paid for it earlier this year. Now I see charge for it on 06-29-2020. It has not been done. You show it done 06-29-2020. We have not had it done because of Covid-19. I wanted to have this done, but now I say no to having it done because you charge for it and didn't do it.

Never was able to schedule this so the money was wasted, automated system sucks. Requires a bunch of info I no longer have for older tv and I couldn’t get to a human to explain. Wasted money for a service I never got to use,

The individual came in to do the calibration. What he calibrated: settings/channel/etc. are still a mystery to us. They indicated that there would be a follow-up email on how to leverage the new calibration, but it never arrived. Paid for the service, but we do not have information on how to leverage it.