Sam was professional, personal, interesting and did an incredible job calibrating our new 72’ TV. He explained in easy terms what it was he wears doing and what I was to expect. Later that’s evening when my husband and I sat down to watch TV, he said, without knowing this had happneded that day, “WOW! What happened to the TV? It looks amazing!”. Natural colors and a stunning picture. Thank you to Sam for his professionalism and good nature.

The geek squad was great. very patient and helpful in explaining everything, all of the buttons how to use the harmony remote. they even set up a few of the items I asked for on the harmony. Theyrotated the tv to my liking and the took the old television out and told me to make sure I kept the stand for future use.

I hope someone sees this and reaches out to rectify this problem. Technician was very polite, amazingly personable. Problem is, Geek Squad may be used to people not being able to interpret the results of the calibration, but I can and this is totally unacceptable. My order number - BBY01-805630718560 #1. Technician did not view any content on T.V. to evaluate calibration after the fact. Just walked away. #2. I have the technician's email and phone# and was told to call for any Q's or issues, but technician does not respond. Why did he give me this contact info then? #3. Geek Squad has scheduled me a re-calibration 2 weeks from now. and is attempting to charge me another $250 for t.v. calibration. *What?* I've already paid for the service, why do I have to pay again to actually have the job done correctly? My t.v. has such an irregular green tint to everything it's unwatchable but I need to wait 2 WEEKS to have this fixed??? That's Total Tech Support Best Buy? #4 $250 calibration done in 90 minutes with no demo afterwards? No checking your own work? #5. Obviously the technician can only work with the equipment he has at hand. My assumption is the Spectra-cal colorimeter needs to be re-calibrated itself. This is recommended by the manufacturer to be done once a year. Evidently, Best Buy is offering a service with faulty tools. Unbelievable. (Can't blame the technician for this but obviously should have known there was a problem when he did the initial Pre-Calibration scan. I cannot find a t.v. that has been calibrated with results online that has as bad of a DeltaE 2000 or Gamma score so low for a dark room environment. (My gamma is calibrated to 2.02 for a dark room? Wow. A dE2000 under 3 is acceptable. Mine is over 10! ISF certified technicians or the ISF themselves would be appalled and not stand behind this work). #6. I cannot reach anyone who is willing to send a technician out in a timely manner to rectify the problem. That is what I paid for. Geek Squad Total Support. Now, I'm supposed to have a faulty calibration performed and then accept that Geek Squad will make no effort to fix the problem they created? I'm baffled.

I was skeptical at first whether or not I would see a discernible difference in picture quality. And to my genuine surprise I was very much impressed with how much better my Samsung Q90T looked after the calibration was implemented. Great job by the geek squad for making me a true believer.

‘Steve’ came for a calibration and previously came to install a new modem. He was exceptionally courteous, and knowledgeable! Also, very thorough! I will ask for him whenever I need another Geek Squad installation! Thank you for sending him! Jean