Customer Ratings & Reviews

On time, professional, respectful of our property, knowledgeable, clean, efficient and friendly! Couldn’t ask for a better service!!

The Geek Squad that came to my home to install my tv were professional to the max. Brandon was the main person doing the physical installation. I don't remember the name of the lady that was with him but she did the technical setup. Both of them were very polite, knowledgeable, and answered any question I had. Normally I will set things up myself but I am very glad I had them come do it. They made sure that I knew how to operate the remote and explained the features on it. I would highly recommend them to anyone.

The two guys that came out to install a full motion wall mount for me were great. On time, professional and thorough. There was one little thing i had to call them back for, and they were just as good the second time around. I was nervous using Geek squad after seeing some of the reviews. Thankfully my experience was a good one

The techs were very well educated on my product and the installation was fast and well done. They walked me through the functions of the TV and helped me set up my system to sync with the TV.

I had my new TV mounted on the wall by the Geek Squad and the two gentleman were very knowledgeable and great to work with. They made sure I was satisfied with the position of the TV and also while discussing the placement I mentioned the only downside were the cables running down the wall. They proceed to tell me that they have a part on the truck that can fix that and installed the wires behind the wall. The customer service was well beyond expectations and would recommend their service to anyone. Very pleased.

The geek squad agents were FANTASTIC! They were professional knowledgeable and cheerful. They were ready to assist with any questions and they even encourage the questions. They did a very quick end precise job and cleaned up after themselves.

I cannot say enough about the thoroughness and professionalism of this service -- both of the team and how knowledgeable they were. Perfect.

The two Geek Squad technicians were terrific. They went above and beyond to get the job done. I had an old flat screen that was no easy feat to get off the wall. They did a top notch job with that and installing the new tv.

We opted for the white glove service with installation. The Geek Squad did an outstanding job! They were able to mount our 85inch Frame TV in the exact location to our specifications - way better and more efficiently than I could have done myself. They measured very carefully and precisely, and were extremely professional. Would highly recommend this service.

I purchased an Insignia 43" TV. The techs who came out to have it mounted and set up did a great job, and were very friendly. Had the complete installation to my receiver been less expensive, I would have purchased that as well. I am very disappointed that this TV does not come with a hard copy user guide. I've no clue what all it can do, nor do I know how to connect the TV to the receiver so I can hear the TV through my speakers. I have the optical cable, but when I try to "Add Equipment," it always gives me an error message. I've called Insignia for help, and was on the phone almost an hour. I called Geek Squad twice. They didn’t know the answer, and just told me to make an appt ($129??) to have them come out and hook it all up. Over all, I'm happy with the initial service, but not the price to get it fully installed.

Very professional, prompt and courteous service. Installed the new TV, hauled off the old one and they were in and out in less than an hour. Very friendly and easy to deal with. Highly recommend.

The gentleman that arrived to install my TV were very professional and did a good job installing the TV. They were quick to install it and explained to me how to use the remote and set it all up for me. Prior to leaving, they asked me if I had any questions or concerns and if I did provided me the number to call.

The technician mounted and installed my Tv in a very tight space. The work was outstanding. I'm very pleased with the quality and professional service for this installation.

I definitely enjoyed their professionalism. They quickly called to confirm their arrival. They unpacked the items with care, set about their tasks, and cleaned as they went. They were very friendly and offered to help set up any devices I wanted, as well as making sure my TV was mounted securely. They were surprised at such a large TV to be mounted, but they stepped up to the plate and made sure my TV was secured, and ready for use. Money well spent

Happy with my Samsung TV. Great picture, easy to navigate (after you get the hang). The dude from GSquad was efficient, knowledgeable and set it up perfectly.

They were top notch. Best service I've ever seen. They came in, setup, and we're out in like 20-30mins. The mount was excellent, and easy to use once installed.

The technician from Geek Squad was great! He patiently waited for me to go the hardware store to purchase the the right size bolts that were needed to mount the TV on my stand. Initially Best Buy offered us a third party company for an earlier delivery/installation date but they were unreliable. The third party canceled with us 3 times. As a result, we were very close to canceling our purchase Best Buy should only use Geek Squad!!

Rudy with the GS @ Myrtle Beach Store was awesome in every way possible in my book! As with my salesman at the store where I bought the Sony A9G, I also felt like I hit the lottery getting Rudy as my GS tech. As I stated when writing a review for David, my salesman, I almost never write reviews for anything, but when you get a person that goes out of their way to do the little extra things, I feel obligated to praise them! I'm a Self Employed work at home guy that sells my services in the freight business, so I know a thing or two about doing the little things for customers just to make sure they're happy. GS has already been to my home on 4 different occasions for wall mounting my TV's and setting up my new computer, and this makes it the 5th time. There's only 2 guys I've had the pleasure to work in my home, and RUDY is one of the 2!!! Even vacuumed my floor before he left, never had that happen before? If anyone is looking for GS services on wall mounting their TV, ask for Rudy and or AJ, you won't be disappointed!!!

They arrived on time. Were very knowledgeable and installed and set up the new tv and swivel stand very quickly. They connected the existing soundbar, blueray dvd player, direct tv and it's remote and paramount +. They programmed everything and I didnt have to do anything. They took away the old tv also.

The agents removed and installed a new projector. The agents that came were exceptional. Later I had universal remote programmed. Agents are super and I would not hesitate to have Geek Squad come again. I will continue to call when I need help with electronics or other.