Customer Ratings & Reviews

Well worth the extra money spent for installation. Fast, professional, and clean up after themselves when job was completed. Most definitely will add in future purchases that need installation!

I recently had Geek Squad install our mount and TVs at our day program, and I can't say enough good things about the experience. They did a fantastic, efficient job and left the area clean afterward. The installation looks perfect! I highly recommend their services to anyone in need.

Love my TV. I’m able to personalize it and connect with ease to other apps. Still vibran!

I REALLY DIDNT WANT TO SPEND THE MONEY BUT SO GLAD I DID. MY HERO HUSBAND HAD THE OLD ONE HANGING CROOKED AND LOOSE. I FEEL COMFORTABLE ADJUSTING THE TILT NOT TO MENTION A PAIR OF KNOWLEDGEABLE MEN DOING ONE FABULOUS JOB, CLEANED UP WHEN UNBOXING ETC...PERFECT JOB

Subject: Commendation for Team Lead Eric's Exemplary Leadership and Teamwork Dear Abdul Shaheed, I hope this email finds you well. I am writing to bring your attention to the remarkable performance of Team Lead Eric and his team at a recent installation project executed by the Geek Squad. During the installation of a TV mount to support a 98" Samsung TV, Team Lead Eric and his team demonstrated exceptional professionalism, dedication, and a unique approach to their work that truly sets them apart. The meticulous planning and cohesive orchestration of the team clearly showcased their remarkable teamwork and aptitude. Notably, Eric's outstanding leadership and mentorship were evident throughout the project. He efficiently guided and supervised his team members, ensuring that each task was executed with precision and utmost care. His ability to foster a cohesive working environment while inspiring his subordinates to excel is commendable. The successful completion of this challenging installation project is a testament to the rare work ethic and commitment to excellence exhibited by Eric and his team. Their unwavering dedication to delivering beyond the call of duty reflects highly on the professionalism and abilities of the Geek Squad. In light of this, I believe Best Buy should take great pride in having such a workforce that epitomizes the traits many corporations seek today - professionalism, dedication, uniqueness, and a strong work ethic. I kindly request you to extend my heartfelt congratulations and appreciation to Team Lead Eric and his team for their exceptional performance. Their efforts serve as an inspiration to everyone and contribute immensely to establishing Best Buy's reputation as a leader in providing outstanding service. Thank you for your attention to this matter, and please let me know if I can provide any additional information or assistance. Respectfully, Abdul Shaheed

Very professional and personable technicians came to mount and install two TV sets. This is the third time I have had the Geek Squad to install TVs in the last 10 years and they never disappoint me. Great job!! Thank you and highly recommend this Best Buy service.

And if I drop the Television, well I would be the one that buys another. They drop it and I wait for them to get a new one. Why is this even questioned? Think about it. They measure, find the stud, mark the best places for my preference, install Television. Note; I did not like my first TV, it was not OLED and, it was something I felt was not a good match. The TV and I had our differences. We decided to part, and Here is a great reason to get the tech membership; they brought in the new TV I ordered and installed the new one, refunded and hauled off the previously purchased one, no charges. Oh and they are pretty good with the tech stuff if you want to bounce questions off them. Professional, and they wear those things that keep mud outside. It truly is the little things in life.

This is the second time I’ve had the Geek Squad mount & setup a large screen TV. I am even more impressed this time. The service people did a very complete and very professional job. Not just with the setup of my TV but also integration of a new 4K Blu-ray player, DIRECTV plus all the remotes (which were numerous). From person experience I can say, experimenting with the connection of unfamiliar technologies is fraught with problems. Save yourself lots of headaches and get the best from the hardware you’ve bought. Hire the Geek Squad rest assured the job will be done right.....the first time!

The installation was relatively simple – I already had a 5.1 Speaker system from my previous TV setup, and the new TV simply stands on a glass unit that houses the amp/tuner, DVD player, etc., so no wall mount needed. But the guys worked efficiently, respectfully, and smartly. Great team!

The staff installed my TV quickly and expertly. They answered all my questions and even programmed my remote for easy use with the TV and also the fire stick. No problems.

The installation and setup itself were excellent but there were a few issues that make 3 stars the most I can give. I knew exactly what tv I wanted when I came in and saw that they were in stock in a display. I told him I wanted it delivered and mounted and he rung me up quickly. That is where the communication aspect broke down. Considering the price of the delivery and mounting, I incorrectly assumed that the actual mount was included and the associate in his haste neglected to inform me that it was not. The morning of the delivery, the driver called and informed me that there was no mount and that it would be an additional charge or I could reschedule after I had my own mount. My next available off day was 5 days later so I went ahead and purchased once that he offered. I did eventually get the price of the mount refunded after speaking with a manager but in hindsight, I would have just had regular delivery, bought my own mount and had someone else install it which would have saved me another 50-70 dollars.

My new TV is great. I love the picture and ease of setup. My only issue is with Sony and AT&T TV. They do not have the app so I used an AT&T TV box and it works well. I also love the audio from it as well. No need for elaborate audio equipment.

I have a 40" flat-screen television. It works perfectly. I had it installed originally to support a 65" flat screen TV. It held that securely for ten years. The TV was too big for my living room

OMG, They came out with my new TV and unwrapped it and got down the part that needed to connect to the wall mount off the old set. They got it mounted and then got my WIFI and Fire TV and Cubi Apps plus all the other ones I watch on. They showed me how to use the remote. Thank you very much because it is quite different from my old one. They would have mounted my old TV downstairs but I was not ready for that. They picked up all the trash from the TV and it has been perfect since.

On Feb 10, 2021, Best Buy Geek Squad delivered & installed our new Samsung 55 Smart flat screen TV. They removed old wall mounted TV that was declared no longer useful by Selectronics, Inc. Geek Squad Agent Kendall Baker with trainee Jacob were supervised by Mgr Michael Hooge during installation & set up of the new TV. Within 35 minutes new TV was up & running perfectly. Kendall made certain that I was familiar with operating it & arranged my apps in order of how we used them. All three men were very polite, courteous & able to answer any questions asked. They left my home clean of all debris from old TV & new packaging. It was a pleasure to witness their speed & efficiency. If rating was higher than 5 stars I would have given the most possible. Thanks Best Buy & thanks to the Geek Squad team here February 10th. I have been & will remain a grateful customer. Diane Hueschen

The crew sent to my home to install the TV was extremely professional! They installed the television and perfectly centered the tv above the mantle. They even went above and beyond to make sure all trash, dust, and nails were cleaned up!

Very professional and knowledgeable. They were quick and worked very clean. Definitely worth the money I spent.

Have been using the Best Buy Protection plan for a year now and it's really good. The installation is included when we bought the TV. The geek squad set up the TV and did it without any hassle. Highly Recommend!

Most sturdy tv wall mount I’ve ever purchased! Easy to install and didn’t take long.

The geek squad sent out to highly qualified guys to install two TVs. They did a great job from start to finish. The install went smoother than I anticipated. They were very knowledgeable with the set up of these TVs. They answered questions like pros and I would highly recommend their services.