Customer Ratings & Reviews

Excellent, efficient, courteous! TV and all equipment functioning wonderfully together. He made it easy to use!

Agents mounted tv above fireplace and cleaned/vacuum up dust, removed boxes and wrapping afterwards. Excellent quality service and professionalism. Highly recommend.

The Geek Squad techs did an excellent job! They arrived on time, were professional, and took extra time to make sure our TV set up was correct. It was a bit of a complicated mount, and they did a fantastic job!

The Geek Squad are geeks and that is the way you want it!! They setup a full-sized table with furniture pads to work on. They knew that my original TV wall mount would not work there because it was an interior wall with metal studs. Instead they offered one that they use a lot and it worked out great as I can see it from the side while doing things in the kitchen (with it pulled out a bit and turned toward the kitchen). They connected it to my cable TV box and checked all. My only criticism is that it was not perfectly leveled. I simply reached behind and found leveling adjustments were made easily by turning a screw a few times. Overall I would recommend the premier installation. They cart away all of the packing and l;eave the home neat.

Agents were polite and very professional installing our new 55” Tv on the wall. They hooked everything back up to make sure everything was working. They even tweaked the TV some to get the best picture. We will use them again and highly recommend their service.

The Geek Squad delivered and installed my TV mount quickly and expertly. They also took the time to show me the proper way to hold the TV when adjusting the position. As always, they were very professional and extremely helpful!

The technicians did a fine job of the installation and set up. I was able to start enjoying my new tv in a short time. Very professional.

Awesome installation! Team was neat, professional, and provided insights into the TV that otherwise would’ve been difficult to understand… Great job

Randy and Nick from Charlotte, NC were a great team for this installation. They were very knowledgeable, competent and efficient with handling this installation. There had been a problem with the scheduling but it got resolved and the best team were sent to ge the job done.

Very professional and personable technicians came to mount and install two TV sets. This is the third time I have had the Geek Squad to install TVs in the last 10 years and they never disappoint me. Great job!! Thank you and highly recommend this Best Buy service.

Installation by the 2 technicians was smooth and efficient. Cleaned up all box and cardboard. Tv is aweome. Picture is outstanding

The installation and setup itself were excellent but there were a few issues that make 3 stars the most I can give. I knew exactly what tv I wanted when I came in and saw that they were in stock in a display. I told him I wanted it delivered and mounted and he rung me up quickly. That is where the communication aspect broke down. Considering the price of the delivery and mounting, I incorrectly assumed that the actual mount was included and the associate in his haste neglected to inform me that it was not. The morning of the delivery, the driver called and informed me that there was no mount and that it would be an additional charge or I could reschedule after I had my own mount. My next available off day was 5 days later so I went ahead and purchased once that he offered. I did eventually get the price of the mount refunded after speaking with a manager but in hindsight, I would have just had regular delivery, bought my own mount and had someone else install it which would have saved me another 50-70 dollars.

James was the Geek tech who came to install my wall mount TV. He was very knowledgeable and professional. He answered all my questions and was very helpful in helping me navigate my new TV. I hope James is the installer for my next purchase. He really knows his stuff!

Professional and experienced technicians. The worked quickly, efficiently and left the place spotless.

Two installers from geek squad mounted and installed my new TV. Also explained how everything works. They did a great job, I couldn’t,t have been more pleased.

Installation was quick and very professional. The installation team was extremely knowledgeable and provided excellent assistance setting up both TV and sound system, along with clear instructions on the use of the remote devices.

The guys that came were knowledgeable of the product and very helpful in there setup. The installation went perfectly they were very neat and respectful to everything in the home. Would definitely use them again!

Jeremy was great! He made sure I was happy and made sure the tv was level! Very professional. I would recommend him to anyone looking to have a tv installed.

Mounting and wiring for a number of TVs in our new home was seamless. The agents were knowledgeable, educative and friendly. TVs look flawless and operate perfectly. They know what they are doing and it shows

Had the geek squad to my house on two occasions to install tv mounts for my 65 inch televisions and they did a great job very professional and I highly recommend their service.