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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were amazing, went above and beyond with making sure that everything was level, connected properly and made sure I knew how to use the TV and sound system. Highly recommend!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Tech installed my tv instantly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mounting of the tv was fast, efficient and professional. The tech was very cautious when installing tv, asked which height was good for mounting, had extra tools in case screws didn’t match.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Know what they are doing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys know what they are doing. Seamless installation, very efficient and clean. They were friendly and gave great suggestions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Serviceman of the Year = DON BRANDON!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a lot of confusion about installing our new television, we received not a five-star service rating but a TEN STAR! DON BRANDON made the installation and did a fantastic job. He respected our personal property surrounding the product. But, the most amazing task was modifying our existing wall mount His experience saved having to repair the wall for the new mount. He was also able to teach us how to properly use the new remote correctly. Please double thank him for us!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Best Buy’s Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two people who installed our TV were professional, knowledgable and took their time to listen and get it right. They were stellar representatives of Best Buy’s “best” (aka Geek Squad).

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    TV installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that installed this TV was excellent. Very professional and did an amazing job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Geek Squad Techs setup was great. Right height

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My two Techs were awesome. Very knowledgeable, experienced and skilled. I am very happy with their installation and recommend them to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    If you can’t do it yourself, have installers do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers stayed as long as it took for them to hook my tv up for me. I do not know how I would have ever had it mounted without them doing the mounting. The installers were very courteous and helpful. It was a difficult task but they had solutions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    This is the way to get a new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the technology available today, we really want to take advantage of every new feature. The Team from Best Buy was worth every penny. Brought the tv, installed it perfectly, set all of the streaming services we have. Cleaned up after themselves, and wished us good watching.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    A + JOB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give my installation grew 10 stars if I could. Three geek squad members made it a fast and professional install. Best Buy is lucky to have these three.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Excellent mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it was a little more involved than planned, the mounting worked well and Greg and Rel were extremely professional and took the time required to ensure an excellent experience.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Finally, some caring Individuals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were very professional and knowledgeable about what they were doing. They were here before the time they were scheduled and they called first and asked if I wanted them or they could wait until the scheduled time. I told them it was OK to come and they did. They were in and finished the job before I even knew it. They instructed me on how to use it and they cleaned up after themselves Great people.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Excellent job!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a fantastic job setting up our tv and soundbar. They also showed us how to use it. They were especially good at helping us with the placement on the wall and cleaned up when finished. Thank you guys!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of existing TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Geek Squad out to mount an existing TV on an existing bracket (Left behind by the previous owners) and am super glad I did. The team showed me what it would look like with my TV and correctly assessed that it would be way too high up in its current position. They moved the bracket mounted the TV and cleaned everything up perfectly. Honestly this may be the best 250 I've ever spent at Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Good Geek Squad television installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had two separate Geek Squad installations. Both were professional and the technicians were cordial and accommodating. They answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad peeps that came out to install this Amazing TV did an amazing job. They mounted it very easily and didn't make a mess at all. They were more than cordial and professional which is the best thing you can ask for. They took their timing explaing everything about the TV and getting it all set up with my apps and profile etc...Side note....Love the picture. Love the sound. Great from any angle. Glare from window is almost non existent or at the very least not a nuisance. Love Sony TVs and this by far is the best, especially when Geek squad installed it perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Geek Squad was awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and great install by the Geek Squad. The young men were very knowledgeable and explained everything. Would definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Televisual Triumph

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a devoted connoisseur of all things cinematic, I sought to elevate my home theater experience to dizzying new heights – quite literally. And so, I turned to the trusty Best Buy TV Mounting Service, a perk that comes free with my esteemed Total Tech Membership. Little did I know that I was embarking on a breathtaking adventure that would forever change the landscape of my living room. Upon summoning the TV Mounting wizards from the hallowed halls of Best Buy, I was greeted by a team of professionals who exuded a level of expertise and enthusiasm that would put the Avengers to shame. Armed with an arsenal of tools and a shared mission to bring my televisual dreams to life, they approached my beloved flat-screen with the reverence and precision of a team of Swiss watchmakers. As I stood in awe, the Best Buy Mountaineers scaled the towering heights of my living room wall with the grace and agility of nimble mountain goats. Their movements were as fluid and harmonious as a well-choreographed ballet, with each member of the team playing their part in perfect synchronicity. In the blink of an eye, my TV was mounted securely and majestically, as if held aloft by the mighty hands of Atlas himself. The level of precision and attention to detail displayed by the Best Buy crew was truly awe-inspiring, leaving me convinced that they must possess some form of telepathic communication with the spirit of the wall itself. The pièce de résistance of this televisual transformation, however, was the meticulous cable management. The once-tangled mess of wires that haunted my nightmares had been banished, replaced by a pristine and orderly arrangement that would bring a tear of joy to the eye of even the most hardened neat freak. In conclusion, the Best Buy TV Mounting Service, generously included with my Total Tech Membership, has proven itself to be the superhero team-up of the century. My living room has been transformed into a cinematic sanctuary, and I can now bask in the glory of my wall-mounted TV, safe in the knowledge that it has been expertly installed by the finest mountaineers in the land. Bravo, Best Buy, you've truly outdone yourselves!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Team Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team Adrian did a great job from start to finish. Pleasant, knowledgeable, left us understanding how to use all the new set up. Bravo.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Geek squad worth every penny!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV & connected all my devices including cable & an older DVDs player we had been unable to figure out the connections. They were knowledgable & polite ; & cleaned up after themselves.

    I would recommend this to a friend