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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 38,694 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Staff was knowledgeable and carful with items.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was glad I opted to pay for mounting vs doing myself -they were very careful with tv and my wall -pointing out tips and recommendations was an added bonus- so much better than ordering off of Amazon or online retailer -worth having the expertise. Also worth mentioning it was performed faster I could have done it myself.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Great installation team

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job installing and setting up my TV. They were very professional, polite and cautious. They were on time and cleaned up . I’m very happy I had them do the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Phenomenal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 Geek Squad techs were amazing. They were friendly and professional. They got to work right away and then made sure everything was perfect and working. They had to mount an LG G2 to a stand mount and did it within minutes. They even made sure it was level and sturdy. They also made sure everything was working before they left. They even hauled away all the boxes and trash. Great techs and great service.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team installing my TV. Very professional and knowledgeable!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Highly recommended!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't think there are 2 more respectful and nicer guys in town. They did an amazingly quick job and even dialed in my picture for me! I highly recommend using the terre haute BB store for all installs!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Thank you Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of hooking up my tv and soundbar and mounting them on the wall. Clean neat and fast

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Geek Squad set up tabletop TV stand.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They assembled a tabletop TV sand and attached it to the TV. Their work was fine but quite expensive, $249.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Team did installation as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job, arrived on time and installed the mount easily. Weren't able to move the outlet due to where we had the tv mounted, but they explained why and helped us return the outlet kits that we had purchased

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Tv mounting

    Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the two TVs that they mounted for me. They mounted both perfectly, they were also nice and knowledgeable about what they were doing. Overall, excellent service.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    Not impressed this time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were to dismount and relocate a plasma tv, install new mount an unpack, mount and setup new tv and AVR and reprogram urc and haul off a rear projection dlp set. On arrival they said did not do urc programming or haul-off. Other people need to be scheduled to do that. I finally managed to get the haul-off a couple weeks later and canceled the urc programming for now. TV mount seems ok, but keep getting messages to setup remote (even after selecting to not see it anymore, and about needing ARC. I could not airplay to the AVR (It is connected to net via lan connection but they left it connected by WiFi … I turned it off WiFi then it appears in my AirPlay options). They left a panel off the back of the TV with no explanation, I discovered the panel still in its foam sheet packing cover after they had left.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Impeccable Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional, courteous and fast. They asked the right questions and our installation was flawless. Great job and will recommend to everyone I know!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad for the win.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys were on time and efficient. Answered all my questions and got my tv all set up and sound bar connected.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Samsung tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and plays great. picture quality is excellent. third party installed the TV on the wall and it looks great

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They guys were amazing! They installed my TV and wireless system with no problems, They were very knowledgeable and friendly. If I need anything else done I hope that team is the one I get!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A positive experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was prepared to never go to Best Buy again UNTIL they came out and fixed the mounting. The "squad" was exceptional, proficient, friendly and respectful. Perhaps they should do an inservice with some of the sales people on the floor. I will return because of this positive experience with the service that Best Buy is capable of!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service, professional and user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy ordering. Geek squad came on time. Very professional and knowledgeable- they were patient snd very user friendly. I’m vey OCD and they centered the set perfectly and it’s at the perfect viewing height. They tested everything to make sure the set up was done right. No more unsightly wires - everything tucked away and barely noticeable. Competitive pricing. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Went the extra mile

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was a slight mix up in the original order that required a trip back to BestBuy to fix. The installer was very understanding and offered to come back after his next install was completed in order to avoid rescheduling on a different day. Once the correct product was on site he returned and hung our new TV and sound bar quickly and carefully, then talked me through how to operate everything. Great experience.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Quick, clean, professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that came and installed my TV mount were very professional and knowledgeable. They cleaned up after themselves and offered suggestions as well. Highly recommend this service!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek Squad was exceptional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected all my devices. I appreciated their professionalism, courtesy and knowledge!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great installer and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast efficient service. Friendly installer that was knowledgable and prepared for issues.

    I would recommend this to a friend