Customer Ratings & Reviews

Agents were on time, quick, polite, and knowledgeable. They did a complete set-up, and answered all my questions. Very professional

I have a 40" flat-screen television. It works perfectly. I had it installed originally to support a 65" flat screen TV. It held that securely for ten years. The TV was too big for my living room

I'm very glad we organized this service through Best Buy. They delivered the TV, carted off the box and waste, and had the TV mounted in minutes. Obviously they are experienced! The techs were extremely polite, showed us the basic TV functions and set up wifi for us. They even gave me a rec for a longer HDMI cord, so I didn't have to pick through the options. I was impressed. Very professional and knowledgable. When they left there was no sign they had been there except for our new TV on the wall.

The geek squad crew showed up right at the start of my appointment time frame. Very professional and thoughtful in their work. We had to move the existing mount down a bit due to the new TV mounting setting is much lower than my old TV. Nonetheless they took on the challenge and was able to utilize my existing mount and made it fit perfectly. Thanks guys

What service and the two gentlemen who were here taking charge could not have been more efficient, friendly and knowledgeable.

I had Geek Squad install 85 inch Samsung TV on wall, and full home theater set up with Deftec speakers including 4 Atmos. Kris and his partner came in and got things right. They were very friendly, extremely patient and knew exactly what they were doing. They were able to answer all the questions. They took the time to make sure everything was installed properly and it worked. They also make some excellent suggestions to get improved overall experience. They also cleaned up extremely well before leaving. This was very impressive. I highly recommend and trust Geek Squad for anyone requiring home video install

The agents who came out to mount TV were very professional. Did a great job with he install. They even helped me move the furniture that the old TV sat on to another location in the house.

The installation crew installed the wall mount bracket and the 75 inch tv professionally and setup the overall system. A very good experience.

The service technician did an excellent job in mounting the HDTV to the wall, taking my requirements into consideration. He thoroughly explained how to access the cable stations and the streaming sites. He did an excellent job in clearing out all the packaging materials and the old HDTV.

They came, mounted the tv, sold me a spare cable, and it looks great. There were a couple gotchas though. First, the cables. It's best to buy all the cables you need ahead of time. I needed 1 12 foot HDMI, it was $55. Since they were running it though the wall, I took the hit. Second, they said to run power through the wall, since I didn't have an outlet behind the tv, they needed to use a kit. It was an extra $85. Since I wasn't made aware of this, the sales guys at Best Buy covered the $85. Just be aware if you don't have an outlet up high, you'll need the kit. I'm happy with how the sales people handled it, and pleased with the install.

The Rep that installed our tv on August 5, 2023 was great! He was very professional yet friendly! Was able to set everything up with ease! We were a little nervous because it wasn't a Geek Squad rep, but I would highly recommend him again to do an install! We wanted the tv installed sooner than the Geek Squad was available. I think his name was William. Thanks for a great job!!

Jose C had to replace the incorrect moount that was given to us by the sales person, who should have been more informed about which mount would work with the new set. Jose did a great job. Efficient, clean, informative, and set up the TV , which now works great.

The folks installed a new tv and moved and installed another, all with sound bars. The work was done in a satisfactory manner, but the attention to aesthetics was a little lacking. Also, make sure you are getting the "Geek Squad", I thought I was and it turned out these folks were sub-contractors. Make sure you have all the cables you need too! The installation would have not been as good as it is had I not had a spare (long!) HDMI cable. The vendor insisted on using a cable wall mounting kit. The kit works well, but the hole it needs is HUGE! I have had other installations with much smaller holes in the wall. Having said all this, the young man (they only sent one guy, when the job called for two) did a great job setting up all the remotes and making sure everything was working properly. Overall a C+, B- effort.

First time with a walk mount TV. The tech did a great job not only with the wall bracket and mounting the TV but we also didn’t want to see any wires on the wall below the TV. I purchased the connection box that the tech recessed into the wall in the open space in the center of the baracket. He then fished a connecting cable to another outlet box at the bottom of the wall with a cable running to the electrical outlet. Very professional job. Couldn’t be happier.

Team did a great job with very heavy outdoor TV and outdoor wall paneling to navigate. Team of 3 came and did a great job. No mess left at all.

Very knowledgeable and showed how to work the tv using various settings. Excellent installation.

They mounted all tvs properly. Very knowledgable and courteous

The tech that came was very knowledge and installed the TV to our satisfaction. Now only did he install it he educated us son the various features and how to use him. Would definitely use the service next time.

Every time I buy major appliances, I always go to Best Buy because of the installation, set up, and haul away service. I recently bought a 75in TV and installation was quick and the techs came on time.

The agent had to wait for 3 hours for the delivery truck to bring the tv, of which he waited patiently for the truck. Once the tv did arrive he had to deal with it for another hour and half before we found out that at&t had disabled the cable box. Of which he skillfully connected it and was on his way. This young man is definitely an asset to your company.