Customer Ratings & Reviews

The Geek Squad (Ben and Xavier) came to my home to install my new TV and to hang and install my bigger, older TV above my fireplace after a recent move. The new TV was hooked up to cable, adjusted and on quickly. The older TV took a lot of work. There was no cable available and the wall would have needed to be torn apart in order to do that. Ben suggested the Spectrum app and spent a lot of time with me to acquaint me with the system. Also, the TV settled after they left and they needed to come back to level it. They were very accessible and polite. I appreciated their help.

Great service. Always willing to work with me until it’s what we want. Could have used a helper considering the size of the tv. I did have to help lift it.

Miguel was EVERYTHING I look for in setting up a tech product … he was on time, courteous, professional, and patient when asked questions. Knowing that other appointments existed, o never once felt rushed. Thank you.

I wasn't able to make it home in time, but they arrived while my wife was here. She complemented their professionalism and they did a good job installing. Note: They installed our 85" TCL above a massive antique display stand - flawless execution. And they did it while relating to the family and being professional.

The Geek Squad did a professional and excellent job mounting my 70 inch tv. They were quick and even vacuumed after. Above and beyond.

Geek squad (Jho & Louis) mounted my 65” tv & set everything up—tv, remote, etc. Then Jho took the time to sit with me & teach me how to use everything. They were the best!

Excellent service. Courteous and professional. Geek Squad set up my tv without wires hanging everywhere and no damage to anything in the room.

Everything was set up carefully and they made sure it all worked before they left.

The two representatives from the Geek squad were super efficient, personable, and knowledgeable!! I would highly recommend!

Very great company. Technicians were professional and knowledgeable. I asked about hiding wires to TV and they help get that squared away on the spot.

Geek Squad did a great job installing my new Samsung TV. They were able to use the existing mounting bracket so I was able to return the new bracket that I purchased with the TV. They were experienced with the TV and stepped me through the TV setup. And they took away the old TV (service I paid for) and all of the packaging for the new TV.

The two people that did my install were knowledgeable and professional.

I had an excellent experience getting my tv mounted by a geek squad team member. He was very professional, timely and even cleaned up after the install.

The installers were both personal and professional. They were also very knowledgeable in the products they were installing as well as devices I had mentioned connecting to the tv. 5 out of 5 install.

Great service. On time. Quality work. Very helpful and informative.

The agents mounted tv and connected to all devices. Took living room tv to bedroom and mounted to wall. Explained what to do and said if there were any problems call them. Have not had anything go wrong. Agents were very professional and courteous. Would recommend geek squad to anyone.

The Geek squad agents took all the necessary precautions. They were professional and very knowledgeable. I would highly recommend this service.

Thanks to your folks to a job mostly well done. I am still awaiting delivery and installation of the remote control base station, but that they had nothing to do with that non-availability on a part that was ordered and paid for on October (two months and it still is not in). Could've used a bit more of a tutorial and how all of this works. I am not getting surround sound on some videos and audio, so might need further assistance.

The two Columbus based Best Buy Geek Squad technicians who came out to deliver and wall mount my new SONY 55" TV were great. They were very professional, knowledgeable and personable, and took all required covid-19 precautions while in my home. Their work was quick and the mounting looks great. It is very neat and the various cords are well organized and barely noticeable. I highly recommend these two guys. Any Best Buy customer in the Columbus area who is lucky enough to have these two guys tapped to deliver and install their new TV will be delighted with the service.

Great job for a difficult installation, full service, consultation, cable purchasing, etc.