Customer Ratings & Reviews

The two agents, Randy and Frankie, arrived within the promised timeframe. They were cordial and wore their masks. Before moving on quickly to mount our TVs, they asked questions and made sure that they were mounted at the best spot for comfortable viewing. They tied up loose cables and kept all wirings neatly tucked. The agents were well prepared, quick, and precise in mounting our TVs. We are very pleased with their performance and they put our satisfaction their priority. If we ever need any future Geek Squad Total Tech Support, we would surely ask for them again.

First Shawn came out to help me figure out where to place a new tv in a fairly limited space near a corner in the bedroom. He was very helpful in deciding what size the new tv could be given the space available. Really helped me a lot!! Then Justin came out to do the installation and was great! Very polite and efficient - answered my several questions and helped me to choose the absolute best spot for the new tv to be wall mounted. Very pleased with both Geek Squad guys!!

The Geek Squad guys arrived on time. They were very courteous and respectful. They set up my tv and connected it to our WiFi and even got our sound bar hooked up and working. (It wasn’t working on our previous tv). They made sure we knew how to operate our new tv. I’m very, very pleased with their service and would 100% use them again.

They were very professional and friendly. They were in and out. They carefully took my TV off the dresser and hung it up perfectly.

Jeremy was one of the best installers we have ever had. He is extremely polite and has so much patience and knowledge. He was here when he said he was going to be and let us know if we had any questions to just ask. He set up everything just the way we wanted it. GO JEREMY!!!!

Great service. On time. Quality work. Very helpful and informative.

The two people that did my install were knowledgeable and professional.

The Geek Squad team came out on time. They were very professional. They installed my Frame TV.

The tech that came was very knowledge and installed the TV to our satisfaction. Now only did he install it he educated us son the various features and how to use him. Would definitely use the service next time.

The Geek Squad installers were excellent. Completely knowledgeable and able to get the install done quickly and correctly.

Did a great job. Robert was timely with delivery and showed the experience in mounting and setup necessary for an enjoyable TV and soundbar experience.

Your service technician did an excellent job. He was very professional and polite. He had his assistant or very helpful explain throughout the process and which they were doing, as well as giving me some pointers and passing on some knowledge for me to use once they left, it has been very useful and I am very appreciative of it.

Mounting and installing my TV and soundbar was as usual, Perfect.

Agents did a fantastic job mounting my 77in LG OLED TV. They were extremely friendly and professional and even helped move some other items in the way prior to installation.

Your 2 Geek Squad guys removed old TV, installed new one after having to modify our existing hardware, synced all devices, and trained us in. Excellent work and very nice men!

The guys were very efficient and worked quickly . They hauled away our old TV. We are happy about that. Explained how to use the newly installed Sony Bravo 65” Smart TV.

Agents were very professional. They did a great job of installing tv. I’m completely satisfied with my purchase and the installation

Installation was very fast and professional My only complaint is that I was charged an additional $40 cash for a cable. The TV came with its own cable.

Best Buy did a fabulous job of setting up our new 65” Sony Bravia. We could not be happier with the friendly professional service provided by the installers.

Great! Two ppl came and they were very kind and helpful. They knew what they were doing and ran back to their van a lot to get what they needed to help (there was an issue w power source). Each time they ran in and out they put on their shoe covers which I greatly appreciated since we are a no shoe household (and I didn’t tell them). They also didn’t smell! : ) sometimes I’ve had installation employees smell like cigarettes, sweat, etc - but not these team members!