Customer Ratings & Reviews

Very efficient and professional installation team.

The Installers mounted my TV and connected all my devices. They were very friendly and professional, and knew exactly what they were doing and did it in a quick manner. I am extremely satisfied with their excellent service.

Quick and easy, technicians were on time and were very careful with the wall. Great results.

I bought two units of this service to mount the Sony X950H 65" (XBR65X950H) in the living room and the Sony X950 55" (XBR55X950H) in the master bedroom, both on the Sanus premium series swivel TV wall mount (BLF328-B1). The same technician completed the installation of both in less than 2.5 to 3 hours and was professional, friendly, and observing prescribed covid safety measures; the installation took place in early August 2020 in Anaheim, California. I am thinking about getting a third TV for the third floor and would consider using this premium TV mounting service again.

Geek Squad installed my TV. Very respectful of property, and answered all questions. Geek Squad were able to use my old TV mount; so I was able to return the Mount I had purchased at Best Buy. It was a few days past their 15-day return policy, but no questions asked.

The agents did a superb job of setting me up and explaining what they were doing and how to use the system. There was some difficulty in setting up the appointment--the first date the guy didn't show and I couldn't get the appointment rescheduled until I went to the store and threw myself on the mercy of the Geek squad guy there.

Jeff was very professional, friendly, knowledgeable, and all around great guy.

The agents were on time, went right to work and had no trouble mounting my tv on the wall. They were friendly, knowledgeable and did a great job.

I love this service. They are always so courteous and knowledgeable.

The GeekSquad efficiently and effectively mounted my two TVs and color balanced the new Sony LVD TV. Two new High speed HDMI cables and a surge protector were added to the install. They both answered a plethora of questions concerning TV size and speaker options that I found very helpful in planning for future purchases .

Very good tv with beautiful picture and sound quality. The technicians did a very good job in mounting tv as well.

Perfect install and suggestions. Very knowledgeable and experienced.

Professional, friendly, and fast. They were very concerned about getting my TV mounted exactly where I wanted it and getting it done right. They answered all my questions and showed a genuine respect for my house. No mess was left and it looks fabulous. I will be scheduling another TV mounting and will be asking for the the young men that did this one.

The installers were both personal and professional. They were also very knowledgeable in the products they were installing as well as devices I had mentioned connecting to the tv. 5 out of 5 install.

Thanks for sending the best on the squad. Mr. Anthony Fernandez and Mr. Randell Phillips worked very well together displaying awesome professionalism and knowledge. They treated my home with respect and kept me informed at all times. I highly recommend them both on behalf of the Best Buy Geek Squad.. Thank you so very much !

I am a person who never leaves a good review. I occasionally leave bad reviews if my experience was particularly unpleasant. So, having said this, that I deliberately take my precious weeknight time to write a review definitely shows how impressed I am. Travis called ahead to give me a heads-up on his arrival time. His voice was pleasant and his attitude even on the phone was very respectful. He arrived at our house and accommodated my particular wish. He was very respectful and careful about my things and my house in general. He was even holding his work bag for a few minutes until a towel was laid on the floor so he wouldn't scratch my wood floor. And this was his idea! I know I know exactly what I want, and can be somewhat particular about my requests. I expressed how I liked my TV to be installed and also how a certain area should be not blocked, and at what height, etc. When he anticipated that a certain aspect of my request could not exactly happen due to the mount I chose, he patiently and thoroughly explained the structural limit of the mount back and the alternative area (just a few inches away from what I had originally in mind). I think I had him repeat a few times, for mechanic stuff is not my strong suit. All through this, he was ever so pleasant to work with. I changed my mind after he marked with a tape about the installation location. He didn't mind one bit, and even gave me a very good suggestion on how it is best when our eyes fall at the 2/3 of the bottom of the TV screen. That was very helpful when I was indecisive. He completed the installation and checked if I was happy with it, and when I asked if he could also install cable line hiding trim molding, despite his tight schedule, he installed that one, as well for me. His craftsmanship of that installation was BEAUTIFUL! He also connected my TV to the internet and walked through with me on all the useful tips on how to enjoy my Android TV with my google account, You tube, etc. I learned one very important thing of connecting my phone to the TV, so I can watch from TV what I was watching on my cell phone. My husband and I LOVE this function we didn't know about. From the beginning to the end, Travis was RESPECTFUL, had a FANTASTIC attitude, knowledgeable, extremely helpful, willing to accommodate a customer's requests. He is a top-notch geek! I am thoroughly impressed with Travis. With that kind of work ethic and good attitude, this young man is bound to be successful and will move up in his life! Geek squad, please REWARD him for his WONDERFUL work!!! (His service was 10:30a-12:30p on 8-25 in Denver, CO/ Order Number: 60533800)

The Geek Squad came and unboxed my 75” LG TV and mounted it and set up and had it running with no problems very quickly. Very professional.

outstanding job on time great to talk to and knew how to handle there job setting up my tv on the wall thanks again to the Geek squad and Best Buy

Perfect purchase. Picture is clear and tv is easy to operate.

The picture and sound is so much better than I expected or hoped for. Made it so satisfying to go back and watch many of my favorite films — regardless of how recent my last viewings were. I have yet to use all of the features, but the main ones are [almost] worth the price of admission. I say this because Best Buy dropped the price just a couple of days after I made this purchase. Still bothers me a little…