Customer Ratings & Reviews

Good Morning, I am regrettably taking time from patient care to write the abysmal time I had with your technician. (if that is what he really is). I will start with how he called my phone not able to find the location of my house despite parking in front of my car. When I had came out to greet him, the fist thing he said was “so let me get this straight your order is for us to mount one TV…why ain’t you do that yourself”. I explained to him that he would need to take the existing TV down and replace it with the one new one. Getting defensive he exclaimed: “well I hope you know that’s gunna be extra” I replied that’s fine money is not a problem. Than he cheekily said “I hope its not cuz you gunna be charged extra I have to catch the saints game…I am not supposed to be out here this late”. Finally entering the house he demanded I show him where he will be conducting what should have not ben a monotonous ordeal. He again said “look man let me give you some advice your tv is fine as it is lets just leave it alone I have a game to catch”. Now irate from such duplitiocus behavior I said I ordered this home theater to be installed let us continue with the process. Upon entering the master bedroom he than said well do you have the stand for the old one with out it I can’t help you. Aghast I replied I do have it. Seeing the irritation on my face he said “ well I have a game to catch so if you didn’t want to do this on your own your gunna have to help me”. I of course agreed but did not take a liking to his melancholy jabs where he would say things like “you young people need to be able to do this yourself …can we throw the game on or something” While still trying to remain polite I attempted to meet his demands but could not as both tv’s were off. Finally after taking off the old tv he asked me one last time if I really wanted to do this and that he feels as though the tv is fine despite it being an outdated Samsung that is not a 4k unlike the one that I had just spent 999$ on. After seeing how determined I was to get this installed he quickly set it up where it was crooked. I showed him that this tv was crooked and that he did not use the 4k HDMI cable that I had bought (mind you I bought 2 that equated to 105$). He replied “I need you to look at this again cuz I don’t see what you saying and as for the HDMI that’s 4k you already have one set up”. Not understanding that I bought he HDMI cable thus I know wither its 4k or not he ignored me and said “ this was not what I was here to do I am here just to mount the tv not fish the wires or do anything else” [keep in mind the mount for the tv was already done previously from the other install so all he did at this point was to re mount the new tv because he refused to mount the second one above the fireplace]. Now in what seemed to be a tv show where my nerves were being tested I said you cant be serious Geek squad last time installed the hometheatre hiding the wires and told me I can make use of my non 4k wires because the tv is not 4k. After explaining to him he left the room to call his manager Chris to cancel the apt. Not realizing I was hiding behind the wall I heard the conversation. According to the supervisor he could have mounted the second tv and has all the tools to fish the 4k HDMI and did not want him to cancel the apt. The tech. replied “just cancel the apt I need to be home for the game”. Absoutletey dumb founded I walked away so he didn’t notice I was listening. He came back to my room and said “ so this what’s gunna happen I called the apt off so you wont be chargde you but I expect a tip for the service I did” completely irate I gave him thirty dollars and hoped he would help me mount the second tv and clean up the wires but instead he left leaving me with a unmounted tv not even on the stand but on the couch and bolts and screws every where. I have taken pictures and will send with the email. This has truly been the worst experience of customer service I have ever encountered. I work in the health profession as a physician and if such behavior and mindless execution ever happened there would be serious ramifications. I will take this case to Best buy corporate if it is not handled in a professional manner. I was verbally harassed and chorused in giving money for an unprofessional job. Dr. Victor Abadom

Alfonso and his assistant were outstanding. They were very efficient in the new TV system set up. In addition, they were patient and expert in helping us to learn how best to use the new TV system. Very much appreciated their entire approach througout the process.

The technicians were on time for appt, knowledgeable,and very professional. Great service. They also did job very quickly and efficiently

The Installers mounted my TV and connected all my devices. They were very friendly and professional, and knew exactly what they were doing and did it in a quick manner. I am extremely satisfied with their excellent service.

The installation of my tv and it's hookup to DVD players and TiVo was done quickly and well. The technicians from Geek Squad was polite and professional.

The two members of the Geek Squad delivered and mounted my new tv to the wall. They both were very friendly, professional and thorough. Once they set it all up, they went over all the important options I needed to know to operate my system. Thank you so much for doing a wonderful job! I really truly appreciate it! Take care.

My installer joe was as professional and friendly as possible. Extremely knowledgeable and was willing to answer any questions I had.

The agents mounted the TV, set everything up, cleaned up after themselves. Couldn't ask for more. Very professional. They took pride in their work, and it showed

Geek Squad techs installed my new TV, and I highly recommend this service. They were on-time and fast and efficient, especially when I needed this big TV hoisted above the fireplace mantle and mounted on the wall. Before leaving, they made a point of showing me some of its best features. They went to an app showing 4K video and another app playing Dolby Atmos sound, and I was blown away.

The Geek Squad technicians that delivered and installed our new tv were very professional and thorough. The installation required some additional items, plus an exchange of one item. They returned to the shop, returned the one item, obtained the additional items needed to complete the installation, and promptly returned to complete the job. Great techs! Nice job!!

The Geek Squad did an outstanding job! They were both knowledgable and efficient!

I recently bought a 65" TV and wall mount, which was expertly mounted by the Geek Squad. They made sure that I was 100% happy with the location and position of the TV, and made sure it was perfectly level. They made sure I knew how everything works before they left. Sure, I could mount my own TV, but it was nice to have time to work on some other things while the Geek Squad took care of it.

Geek Squad technicians came over, mounted TV stand and connected my DVD, speakers etc. Very neat installation and very courteous professionals.

I am not sure. I thought they did a great job, the tv looks good and sturdy. But they left me feeling uneasy about using my full rotation wall mount. I bought the correct size, but was advised to limit using it otherwise tv could fall eventually. I bought the full motion so I could rotate. I checked to see if i am covered by them if it does fall, I couldn't find anything so i bought their 2 year plan today (I didnt want to) but for my peace of mind, I did. I hope I will not have to use it, especially for something like that.

The two young Men who came to my home was amazing! They removed my old TV & set up my new beautiful TV in no time! They explained how to use & choose the channels! They were wonderful! Thanks Geek Squad!!

The agents did a great hob mounting and installing tv and setting it up there a number 10 for service and knowledge

The agent not only made quick work of mounting and setting up my TV - he also saved me money. My old (heavy) LCD TV was on a wall mount that sagged (came with our new house). I purchased a replacement TV and wall mount. Once the old TV was off the mount, the agent pointed out that one part of the existing mount was upside-down. Quick fix - and no need for the new mount!

Bought my TV on Saturday and it was installed on Monday. They even came earlier than the appointment time. I already had a wall mount but the TV wasn't compatible with it. The installer had one on his truck that I was able to purchase. Appreciated that I didn't have to go back to the store to purchase one and delay the installation. The installer was polite, very informative and considerate of the area where the TV was installed. He even cleaned up the floor below the area where he installed the TV. Purchasing of the Geek squad service is well worth the price.

THE GEEK SQUAD ARE GREAT. First, if you sign up for the yearly service not only do you get your warranty extended but they do installations. We just moved into a home and had bought three kitchen items plus a wall mounted TV. Their installers were professional. ON TIME, clean, courteous, and gracious. I cannot say enough good things.

Agents were very good at installing my TV and all accessories. They took time and provided me some options on the install. They listen to my wants and we concluded with a setup that looks great. They provided me help with installation and necessary downloads. They were on time and cleaned up after them self. Very satisfied with their work.