Customer Ratings & Reviews

The Squad took down the old TV and mounted the new one, making all the connections and testing the setup before they left. They answered all my questions and assured me that they were available for future questions and in-home visits if needed. They were efficient, courteous and thorough, removing all of the packaging (there was a bunch!) and left the area clean before they left.

Awesome picture and sound. So easy to set up and use. Very happy we bought it.

They were on time, quick, and polite. Total tech is worth it.

The technician was on time and completed the removal of the old TV and installation and checkout of the new TV well within the time I estimated it would take two individuals to accomplish. Not only did he modify my wall mount to accommodate the new TV. He recommended a swap of sound bar systems that now allow me to operate both TVs picture and sound systems using a single controller. Saved me both time and money.

Extremely nerve racking as how far from the wall this mount moves and angles, but with ease. Geek squad installed in perfect spot!!

Nathan and JC were great!! Very nice, friendly and knowledgeable. They did a great job mounting my tv.

The agents did a great job on a pretty simple install and took the time to program the remote which in this case was huge. On a separate reinstall a week later of the old TV by a contracted crew -the crew never showed up. Don't settle for a contracted crew. I tried calling CRST home solutions (the sub-contractor with a one star rating), but gave up after a half an hour on hold. I had to go back to Best Buy to make sure I got the geek squad crew.

very professional, knowledgeable ,careful and speedy

Agents did an excellent job hanging my television and hooking up all components necessary. They were very efficient and polite.

I use the Total Tech membership as much as possible when purchasing items at Best Buy. The installation team are also knowledgeable and it is worth having the membership. I have recently had a 83 LG TV with Sonos Arc sound bar installed. It was a nail biter for me, but no problem at all for the installers. Everything looks good and the sound is great.

Thank you Kirk!! You did an outstanding job delivering, mounting, and setting up my brand new Tv! Thank you for going the extra mile and listening to how we wanted it set up. It was great to meet you, you are nice guy and we appreciate everything and all of the hard work and effort you made for us.

Raymond and Mario were a great team. They worked together quickly and efficiently. They were neat and clean and respected my home. They were very knowledgeable and answered all of my questions. They are a great asset to your company, and I would highly recommend them. Thanks for a job well done!

outstanding job on time great to talk to and knew how to handle there job setting up my tv on the wall thanks again to the Geek squad and Best Buy

Overall experience, was excellent. The techs are very efficient and knowledgeable for the installations.

First I had third party installers came that was hired by Best Buy to install TV and Door camara and they had no idea what to do. Tv wasn’t centered so they came to fix it and couldn’t fix it. Finally third time I only asked for geek squad (had to wait lot longer because of pandemic) and they installed TV mount exactly the way it’s supposed to be installed. Door camara was also installed by geek squad since third party installers couldn’t do it. Happy with geek squad service. Please try not to hire third party. Thank You.

The service was excellent. The guys that came to install my new Bravia 9 were very careful and professional. The set up my new tv and answered any question I had. I would definitely use this option again.

Timely, efficient and professional. knowledgeable and and kind.

The agents came when they said they would, opened the box and set up the tv and made sure it coordinated with my surround system and dvd player and Apple TV and set up my connection with Netflix - all within about twenty minutes. Then they took away the parts of the packing material I had asked them to. Very smooth, efficient and done with smiles. Terrific

The picture is nice the agent mounted the TV on the wall for free with totaltec

Each and every product I purchase from Best Buy I have Geek Squad install superior purchase ,superior installation , superior service