Customer Ratings & Reviews

Technician was very nice and explained as he went along. Went the extra mile to mount my TV since some hardware was missing that i wasn't aware of before hand. No complaints on his skill set and professionalism. Only concern I had was my surround sound could not be hooked up to new TV and was never disconnected from the power. Couple days later I tried to move unit, cords were so tight it would not move and unit was extremely hot due to vents were facing down on carpet. I finally was able to get unit untangled and obviously unplugged.

The team was super professional and quick at installing my tv mount. I would definitely recommend and use them again.

Greg & Mike are so awesome. It was great to have them install my new Samsung. They had it hanging on the wall in no time at all. They were just amazing. They set up my remotes so I only need use one remote. Those 2 men are a valuable asset to your company. If I have to get a new TV soon, I would be a pleasure to have them install another anytime.

The Geek Squad team are professionals. As soon as you tell them what you require, they would advise you of any better way of completing the job, if there is any other better way. They then do the job neatly and as professionally as possible. I will always use them.

I am not sure. I thought they did a great job, the tv looks good and sturdy. But they left me feeling uneasy about using my full rotation wall mount. I bought the correct size, but was advised to limit using it otherwise tv could fall eventually. I bought the full motion so I could rotate. I checked to see if i am covered by them if it does fall, I couldn't find anything so i bought their 2 year plan today (I didnt want to) but for my peace of mind, I did. I hope I will not have to use it, especially for something like that.

Courteous. Timely. Called ahead of time to let me know when they’d arrive. Knowlegeable. Skilled. Top notch installation done surprisingly fast. Advised ne I could adapt and use ecisting mount and return for refund new purchased mount. And all has worked perfectly in the 6 weeks since.

The Geek Squad Guys were very prompt, communicated very well and were so knowledgeable and helpful. They made it so easy! Would totally recommend their services!

I could not speak more highly about the people who installed my picture. They were so precise, delightful & explained everything i asked. I had to have my first screen tv exchanged & insisted upon the same people i initially met even though i had to wait a little longer to schedule with them

Lamar from Fayetteville geek squad did an excellent job! He made sure the back wires were correctly placed behind t.v. And was very careful. Made sure t.v. Worked properly. He explained and answered all my questions. Pinehurst needs Geeks like him. Thank you Lamar.

They were EXCELLENT!! A couple of years ago around Christmas some people you contracted with, non-geek squad, installed( i use that word loosely) my 77 inch TV. They were awful. In fact it was not in the wall mount properly. I could see that when it was taken down. The Geek Squad explained what they were doing and measured everything out. I would use them again and again.

The installation was quick, the guys were very professional and did a great job.

The crew were very professional & friendly, installed the mount super fast and didn’t make any mess. Geek Squad is the BEST! Thanks Best Buy.

Great job on Install - very professional. Recommend their services.

The two guys initially showed up and did all the prep together like a well oiled machine. After the lifting and heavy work was done there was one guy left and he was absolutely great. Due to a current slow internet system he was very patient and used the time to make sure I had a good education on the system. I really thought that the courteous way he spoke and acted, including very diligently putting on and taking off the shoe covers going in and out of the house. This wasn't just show, it was a deliberate caring for the customer. An overall very satisfactory experience.

The Geek Squad agents were fantastic. They were able to help me repurpose the incorrect bracket I purchased, ordered the proper one I needed and scheduled an appointment for a return visit to finish the job. Following my installations, they showed me how to use all of my components together.

The associate found that there was a problem with my existing mount which could have damaged my new tv or anyone using it. He corrected the problem and expertly installed the new one. That's the kind of professionalism you get with Geek Squad.

They were quick, efficient, knowledgeable and on time. They were also patient in problem solving with some of my lack of preparation....lol.

TV is great quality! We are using it in a collaborative space in our office for small group meetings that need to mirror laptops. Best Buy installed it for us as well and they were timely and efficient!

The Best Buy employees who did our TV and soundbar mounting did a fantastic job - - they explained everything they were going to do, they did a very efficient job, and they were extremely neat with their work. Very pleasant to talk with, and completed the job in less time than estimated. Very, very satisfied!

The team did a great job. They were very thorough and walked me through everything. Great customer experience!