Customer Ratings & Reviews

We had 2 of your guys stop in, one was an installer, he was very polite, quick and done. The other person was Chris, he went above/beyond his responsibilities, and we really appreciated both employees during this installation. Love the TV!

The agents did an outstanding job with the installation. Two of them mounted the TV very carefully and were exceptionally clean and professional. Then one agent left and another stayed behind to show me how to program my TV and to be sure that I was comfortable with the navigation. He truly went above and beyond, IMHO. I could not be happier with this installation! Kudos to these Geek Squad members.

The agents did a great job. They were very professional and walked me through everything. Great job in suggestions and clean up.

The tech was very efficient and professional. Easily explained the use of the TV. Setup the remote and explained it functionality.

The two gentlemen who hung our large tv over the fireplace did a great job. They were very polite and knew exactly how to do it quickly. Couldn't have worked out better

Timely, efficient and professional. knowledgeable and and kind.

These guys were great. They were incredibly friendly and they answered all my incessant questions. I had a lot of questions about what they were doing and they happily answered everything for me, even all the questions I had for potential future troubleshooting and how to do my own adjustments on the TV mount. I will definitely use them again in the future. They knew what they were doing and they did a fantastic job.

Very nice, polite and respectful. Did the set up, answered questions. Cleaned up area and asked if everything was done to my satisfaction. Would request them for another install if needed.

For the money spent on install, we didn’t think it was worth what they did. They literally came, hung the tv and left and we’re out the door in maybe 10-15 mins. We were hoping they would help us run cords to all of our equipment, and make sure everything was up and running, but they stated “this was just a basic install”. They were friendly enough, and they wore protective foot covers which was appreciated to protect the floor. There’s not a “maybe” option where this survey asks if you’d recommend this geek squad service, so I’ll say no, but it would only depend on your capability. If you aren’t capable of hanging a tv, use them, but if you’re expecting more help than that, I’d say you’re better off doing it yourself, and will save a decent amount of money.

The Geek Squad Agent was able to install it very quickly.. It Meets my expectations.. Highly professional and recommended..

TV was installed by Best Buy. The installers were very professional. TV has a great picture and the features of TV are easy to access.

The Squad took down the old TV and mounted the new one, making all the connections and testing the setup before they left. They answered all my questions and assured me that they were available for future questions and in-home visits if needed. They were efficient, courteous and thorough, removing all of the packaging (there was a bunch!) and left the area clean before they left.

TECHNICIANS WERE KNOWLEDGEABLE, FRIENDLY & PROFESSIONAL

The installers were professional and I had an older wall mount that made it a little harder to get the TV mounted. I give them credit for not complaining and accomplished the job. They set the TV up and showed me how to operate the remote.

Awesome picture and sound. So easy to set up and use. Very happy we bought it.

INSTALLERS ARIVED ON TIME AND MOUNTED MY NEW SAMSUNG ON THE WALL MOUNT ... SET UP CONNECTIONS AND REMOTES.. THEN CLEANED UP ... NO PROBLEMS AT ALL

The agents came when they said they would, opened the box and set up the tv and made sure it coordinated with my surround system and dvd player and Apple TV and set up my connection with Netflix - all within about twenty minutes. Then they took away the parts of the packing material I had asked them to. Very smooth, efficient and done with smiles. Terrific

The guys who mounted our TV were great. Knew exactly what they were doing, set up the TV went through its operation and adjustment and left everything as though no one had been here!

great service, the technicians knew their job, explained everything

The agents mounted my TV with precision and swiftness. Very professional and knowledgeable. Made sure I was very happy before they left. Highly recommend.