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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38686 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 189 Showing 3,761-3,780 of 38,686 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Gerk Squad Installation!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is specifically for Matt & Joseph who completed the mounting service. They were excellent! They took the time, measured, FIXED what the last Best Buy installer did 3 years ago & were beyond helpful!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted my 65" TV. They were able to come out early (whited helped me out) and did an outstanding job. Installation and set up went smooth. They also ensured the mess cleaned up and hauled all the trash/boxes away.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Wall mounting at it's finest.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were quick, efficient and easy to get along with. They did a great job installing the full motion TV apparatus. Polite and quick with the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Geek service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was amazing. They showed up on time and kept us informed as they mounted 3 TV's for us. They made sure that we liked the placement, set up all our streaming services and understood how to operate each remote. They also cleaned up after they were done.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad's TV wall mount installation service offers a seamless and professional experience. The technicians are skilled and ensure precise mounting. Geek Squad's installation is recommended for those seeking a reliable and expertly executed solution for their home entertainment setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experince

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very experienced agents. They came in put everything up with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Put it in the wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install. Matched up to the wall studs. Can pull it out, turn it and watch from the kitchen. Have to manipulate a little when pushing it back into place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad for every appliance in my house!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are the best. Always come in , get the work done with no issues. In my old house other installers start making excuses why this may be a challenging install, but the geek squad just gets the work done and does it well!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Collin was very quick and methodical when hanging our 5 TV's. He took great care in making sure they were hung were we wanted them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Support By the Geek Squad Install Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy installation team did an awesome job installing my Sony Tv. They were efficient, did a high quality install and clean ed up all the residue neatly. The team also had a great and friendly demeanor. Would be happy to work with them again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team came to the office when I was not there. They did not approve of the location of the outlet and left without installing the TV and mount rather than trying to find a solution. They did not charge us for a return visit. When they came back, they installed the mount and stripped the bolts. I called them back and they promptly returned to change the bolts. I understand installation must be done specifically to maintain warranties and I do not fault them for refusing to install the mount initially. While I was upset they would leave us with stripped bolts they more than made up for it with their professionalism and courtesy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose hooked up all the devices after mounting the TV. Very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman (Mike and James - I'm a Disney fan, so i remembered them because of the main characters from Monsters, Inc.) that delivered and installed my tv were awesome! They even "recycle" the box it came in. Best Buy: Please do better about adding on additional fees and supplies - maybe let the customer know what they'll need in advance?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an outstanding mounting my Samsung TV, connecting it to my existing equipment, i.e. sound system and DVD player and internet. They also instructed me on the use of the remote and gaining access to my apps on the TV. Great job Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very Impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad recently mounted a 65' Sony X900H for me, along with a Vizio 5.1 channel soundbar. They were done in about an hour and did a very professional job. We confirmed expectations upfront and I was asked a couple additional questions later to confirm my preferences and before you know it, the TV and soundbar were mounted, the wires were hidden and they were gone. My first Geek Squad in-home experience and I'd definitely use them again. About as smooth an experience as one could hope for.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent mounting of TV. Geek squad came back a second time to explain use of rotating/swivel mounting arm, TV volume and use of remote control

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Fantastic work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad are very meticulous in their mounding of my TV and I do appreciate the Their promptness. And they cleaned up the work area after the installation. I am very happy with the guys that came for the installation!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad if the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad personnel who came home to fix the TV and the Sound System were the best. They were so friendly, patient, and even provided suggestions/recommendations on TV positioning, sound system location, etc. The work they did was perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Install service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service this is the fourth time because of moving . Very professional installation just a great service .

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Installation is the best around!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely phenomenal experience. Everything from the setup in store to the actual day-of install was handled with precision and care. The agent's installing the TV showed up early and provided a wonderful experience. Their expertise and recommendations were wonderful, they truly cared about my wants and needs. The install was quick and they did a great job cleaning up and testing everything before they left. 10/10 would recommend Geek Squad TV installation.

    I would recommend this to a friend
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