Customer Ratings & Reviews

The agent delivered and mounted my TV very efficiently and and he was ver professional

The agent mounting my tv to the wall did it so easily and quickly. I had had a very frustrating in store experience, only to come home and open the box to a cracked tv. I was losing my faith until the gentleman installed my tv. He was kind, professional and efficient.

Initially, we had some trouble as one of the guys had a medical emergency. However, Best Buy was able to get someone to a home eventually and the guys did great job. Very friendly and professional.

Jeremy was one of the best installers we have ever had. He is extremely polite and has so much patience and knowledge. He was here when he said he was going to be and let us know if we had any questions to just ask. He set up everything just the way we wanted it. GO JEREMY!!!!

The guys that came to the house were timely, respectful, and thorough. They provided advice and made sure everything was good. They even took it down once to ensure my wife was happy! Highly recommend - especially with the sensitivity of TV screens nowadays. They can easily be broken, so it’s best to have experts install it in my opinion.

The first time they came, one installation went great. the other had a problem that was not their fault, so they had to come back. But they set up the needed upgrade purchase and the second installation went fine.

Great picture. deep colors. Fairly easy to use. Good sound without sounder.

Great job, highly recommend!!! The guys were very professional and courteous, knew all about the ins and outs of what they were doing.

Excellent service. Such professional and neat work.

I normally do all my installation of gadgets myself, but I recently had surgery and just wasn't up for it. I wasn't expecting much from the install guy, but wow, he was awesome! Not only did he make the mount strong enough that someone could hang off of it, but he also knew his way around the menus of the TV and soundbar so well that it was like lightning. He explained everything in detail and was just fantastic. He knew his stuff and was pleasant to work with. I could not be happier with the installation. The TV looks great, and the service was the best I have ever received from ANY Best Buy employee, period.

The team did a great job. They were very thorough and walked me through everything. Great customer experience!

The GS person was very professional, on-time and had a very good knowledge of the product!

Was professional, adhered to COVID safety, efficient. Demonstrated how product should be used, and timely

This service was great! I didn't expect them to bring a folding table but it was needed for a 100" tv. The installers were terrific and very helpful in deciding which mount, I purchaed 2, to use. Thank you for this service being included in the gigantic tv.

The Geek Squad was amazing! They are professional, fast and so good! They installed our TV on the wall and made sure we were happy every step of the way. I will never have another installation other than these guys. Perfectly centered and they take into consideration all the things you would not think of - like distance from the door, light from the window, etc. TRUE PROFESSIONALS!

The agents mounted my TV and connected it to all of my devices. They were very knowledgeable, clean and polite.

They were the best! Super knowledgeable, super courteous and really respected COVID protocol.

This review is specifically for Matt & Joseph who completed the mounting service. They were excellent! They took the time, measured, FIXED what the last Best Buy installer did 3 years ago & were beyond helpful!

Aaron and his colleague from Best Buy in Ocala, FL were my installers. They were very professional and efficient. I purchased a new TV and soundbar and the necessary "go-withs". They also mounted my bedroom TV for me. They were very efficient and kept to time on task. They also made sure everything was programmed and working properly. There were a number of problems leading to the installation and Aaron kept in contact and handled the problems and rescheduling very professionally.

The geek squad are very meticulous in their mounding of my TV and I do appreciate the Their promptness. And they cleaned up the work area after the installation. I am very happy with the guys that came for the installation!