Customer Ratings & Reviews

The agents mounted my tv expertly and attached my devices, then gave me a quick education on how to use the remote. Very well done !

This is the 3rd TV(3 separate appointments)that the squad has mounted in the last 6 months in our new home. Installers were on time, efficient and patient insuring that everything was correctly working. They took the time to allow TV's to connect to WiFi and download and install updates. Total care membership was the best purchase I made this year!

The installer arrived at the expected time and took time to discuss with us the placement of the TV and its mount. He measured several possible spots and determined that the mount and TV would fit well in a spot we had dismissed as infeasible. It is just right! He was patient and friendly in explaining and demonstrating proper use of our new TV and remote.

Hi - I just had my new 50-inch 4K TV delivered & and installed by a Geek Squad member (Rocky) yesterday. What a great experience! Rocky was on time (even called me to give me a 15 min heads up) he was professional, knowledgeable and very courteous. He made sure I was happy with the positioning of the installation and gave me many helpful tips for my TV. He left my home the same shape it was before installation, no trace of trash or parts left behind (he removed the large new tv box and hauled away my old broken TV. I'm so pleased with the installation service and my new TV - thank you Rocky!!

They came right on time they new Exactly what you do very unusual side I am so overly please put the service And their knowledge Thank you

William and Dave did a awesome job mounting tv! They were quick, fast and professional! GREAT JOB!

Best Buy is always my favorite place to purchase anything that needs to be installed because your Geeks are just the BEST! They always know exactly what needs to be done and how to do it. PLUS they are always thoughtful, kind and even FUN! GREAT JOB!!!!

The agents mounted my tv on the wall. They were very professional and eager to help and explain how everything worked together

Excellent service. The guys were knowledgeable, friendly and efficient. Even came prepared for me to need extra cabling.

Both techs were friendly and professional. They mounted the tv and connected the games. My grandchildren were very happy

Techs were great, professional, and very knowledgeable. We are glad we used them, will use them again.

Well, the wrong TV was delivered & one of the guys had to take it back to the store/warehouse & get the right one. The other guy didn't waste any time. He installed the bracket for the TV and made holes for the speakers, etc. He was busy the entire time his partner retrieved the right TV. When it arrived, they finished the installation in a flash.

The agents installing my TV were professional, caring and provided the additional time to assist us with understanding set up.

The agents who came were respectful of our home, quick in mounting the tv and very knowledgeable. They were on time. They answered all questions and provided great service.

Best buy came out and did an excellent job I highly recommend there service. The Technician was awesome very friendly and knew his job. The technician explained everything and also set up my tv and programed my remote. Also for him and his partner came to my home wearing a mask as we are still in a pandemic dealing with covid 19 so i really appreciate the fact that i didn't have to ask them to put on a mask. A+ best buy I will definitely use your services again.

The guys were super professional and really took the time. The took the TV off the wall three times, until we were completely satisfied with the placement. Absolute no-brainer to us as the mounting gives ultimate peace of mind!

I wanted a flush mount, but also needed access to back of TV. This mount sets nearly flush on the wall, but can be pulled out about 4” if access is needed. It is not a swivel mount. The installer was very professional and it was complete in less than an hour. I was having our bedroom TV mounted by Geek Squad a few days later and noticed did not say they were to bring the stand. I was told they would. He took care of that before he left.

The agent was very professional and knowledgeable !

The Geek Squad agent whose name was Kerry was great! He had a friendly but professional manner. The Sony TV I purchased was to replace a plasma TV that bit the dust. I even took pictures on my iPhone to show the clerk at Best Buy but that info was not passed on to Geek Squad agent . Kerry didn't complain but it should have been a two man job. Plasmas weigh at least 70 pounds and Kerry removed it and mounted the Sony weighing much less. He installed the TV on the wall with the cables inside the wall. I was impressed with his work and Best Buy and Geek Squad are lucky to have him! Kerry also explained the TV in detail.

The Geek Squad did an awesome job putting everything together! They are polite, professional, and very efficient in what they do.