Customer Ratings & Reviews

Billie Phillips, the agent who mounted my TV and coordinated it with my sound system, was exceptional! He went above and beyond to make my systems work well together and explained everything thoroughly. He lowered the TV wall mount to the right position for my viewing and corrected issues created by the previous agent. He also advised me on what equipment I needed and did not need. I am very thankful Billie was my agent!

The team mounted our TV and set everything up. It was a bit of a challenge but they were terrific. Very professional and knowlegeable.

These guys were professional and awesome, thank you for having a good attitude and working with me on the install at the last minute. Hope yall enjoy those 3Ds, gents.

Top Notch Service people! They called three different times to keep us informed as to where they were and the time they expected to arrive. Respectful, took off shoes, made sure any dust from drilling went into receptacle and not on the floor. Quick and efficient.

The techs were outstanding. Perfect mounting and connections to surround system. Tech explained exactly what they were doing and took the time to explain the TV and receiver. Answered all my questions

Agent was courteous, professional, and on time. He explained what he was doing and setup my tv the way it would work for my family.

The two guys that mounted and connected my tv were very professional and efficient during their visit. The tv looks great mounted on the wall.

These guys were great. They were very professional and made sure everything work and explains things. They were Mr Clean as to the Install.

A day before the installation I received a call from Geek squad confirming my appointment, JD and Gavin came in on time and installed everything professionally, they followed the CDC rules when they entered my house, set up my system the way I wanted, explained everything to me properly and clean all the area that they worked on. I will always call my Geek squad family whenever I need help and they're just there anytime helping me resolving the issue.

Awesome experience with Geek Squad! They called in advance, brought all the equipment (surround equip and TV mounting) and were even prepared when a couple of snafus popped up during installation of the home theater pieces. They took care of everything and made sure I was familiar with how it all worked before cleaning up and leaving. Highly recommend!

The agents explained the best way to mount my tv and mounted it exactly how I wanted. They were very friendly, knowledgeable and professional.

Very professional and thorough in setup and cleanliness. Showed me how to operate the Tv and mounting the wall bracket

Thanks for sending the best on the squad. Mr. Anthony Fernandez and Mr. Randell Phillips worked very well together displaying awesome professionalism and knowledge. They treated my home with respect and kept me informed at all times. I highly recommend them both on behalf of the Best Buy Geek Squad.. Thank you so very much !

Old tv and mount removed, new mount and tv installed, old tv carried to basement. What made this a really special experience was the time spent cheerfully and patiently making sure that my 82 year old mother understood how to use the remote for the tv and Apple TV. They stayed until she was proficient using the remotes!

I've been using a desktop for a long time but the monitor takes up a lot of space on my desk so I bought this huge tv to use as a monitor and had it fixed to the wall in front of my desk. I'm getting older and my vision is not the best. Now everything is so clear, I can have a lot of pages open at once and see everything on every page. Youtube videos are so big it feels like they are right here with me. I recommend it.

Super nice guy who installed and we even had an issue that a different tech handled. Also super nice, even were great with the dog.....

The installer was ver professional and knowledgeable. He connected to all my my devices and showed me how to use

INSTALLERS ARIVED ON TIME AND MOUNTED MY NEW SAMSUNG ON THE WALL MOUNT ... SET UP CONNECTIONS AND REMOTES.. THEN CLEANED UP ... NO PROBLEMS AT ALL

The Geek Squad installed our new TV to the mount we had and attached the sound bar we had to the new TV. They arrived on time, they were efficient and they stayed until they were sure all the components worked together. They stayed until we were able to use all the remotes with all the parts of the system. Spectrum cable, Apple TV box, Samsung TV and Vizio sound bar. Very pleased.

We purchased a 32 inch TCL TV and it had to be mounted on an existing mount. The Geeks came in and went to work revising the mount to accommodate the new TV. They tested all connections and made sure it worked and that we were properly informed how best to use the included remote and how to use the various TV functions. They were great!!