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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38686 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 192 Showing 3,821-3,840 of 38,686 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Excellent and professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and had the tv working and looking perfect in a matter of minutes. They were professional and friendly and I would use them again in a heartbeat.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've already done this but will do it again. The agent who delivered and installed my TV was outstanding. He set up a base to attach the TV too which worked perfectly AND he knew how to do it quickly. The TV went on the base perfectly. He also connected the TV to the internet and set up the parameters for the TV. Lastly, he carried out an old, bulbous TV by himself when he was supposed to have someone with him to help.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installed TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent brought my new TV, set it up. Mounted my other TV. They were efficient and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team were super professional. 10/10 would hire them again

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Quick, efficient and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both techs were personable, efficient, and knowledgeable. They had my new TV installed in very little time and then took time to orient me on the usage of it.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Geek Squad twice now. The first time was a young man and woman. They were quick in and out. Maybe 4 stars but only because they didn't ask me about the height they installed the TV on the wall and it really should have been about 1.5 inches higher. But this last time... I can't rave enough. Ex-military man probably mid 40s. Just superb. His supervisor called for a review about 3 days after installation and I went on and on. That is exactly what in-home installation is supposed to be like!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast and courteous!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad really did a good job of installing my TV. They showed up when they said they would, had all the necessary parts and tools, and had it hooked up and running in about a half hour. They made sure I knew how to program my TV choices and answered any questions I had. Professional and courteous all the way through, well done!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Excellent Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that came to do the installation was extremely professional and did an outstanding job on both the installation and explanation of all the connected devises.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Re-install after painting.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Re-install after painting went well it’s literally two geek squad guys picking up our 75” QN90 and hanging it back on its already installed mount above the fireplace.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was very quick and easy, the two agents that arrived were even early for the appointment, worked very quickly and were polite and friendly during the process. No complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad did competent and prof. Work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Geek Squaders showed up with the TV and tools. They moved the old TV upstairs to the walk-out attic, covered the old TV with the packaging for the new TV, then installed the new TV, making sure it was level with the room. Then the senior person took the remote and gave us a lesson on how to use the set, get to the internet, and how to program the TV to do various functions. When they left, they took it all with them, and we are happy campers. All work as advertised and we are in good shape.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Wonderful Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top Notch Service people! They called three different times to keep us informed as to where they were and the time they expected to arrive. Respectful, took off shoes, made sure any dust from drilling went into receptacle and not on the floor. Quick and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Tv Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex & the other geek squad was awesome! I’ve had two different tvs mounted from Best Buy and this pair was amazing. They showed up on time! They communicated with updates on arrival time. They explained everything really well and I couldn’t be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed and mounted TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shout out to the geek squad! They mounted and setup my new TV. Called several times in advance to make sure I had everything and let me know when they would be there, including a call that morning when they were headed my way. Found studs, mounted the .TV. Great job, very personable, very knowledgeable and worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Handled job well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This crew did an exceptional job. So very pleased with the level of attention to detail and professionalism.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Fabulous!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I booked GEEK squad to mount our new tv. Our guys were fantastic, courteous, knowledgeable, quick and did a great job!!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Great use of pixels for picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not hesitate for even a second, to have JJ install another product. He was professional, knowledgeable and extremely considerate when I asked questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents that came to our house did a very good job mounting or remounting three TVs. They were efficient, polite, and very knowledgeable. We actually thought they were amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Pro. job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was very well done . A professional job. I do feel the cost could be a little more reasosnable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed the TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Job, very quick and efficient and removed all the packaging

    I would recommend this to a friend
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