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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 199 Showing 3,961-3,980 of 38,694 reviews
  • Rated 5 out of 5 stars

    Samsung 65”Frame TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent, look picture and art work feature.. The size is perfect for our wall. The Geek squad slim wall Mount was absolutely perfect. The two guys were on time, experienced and effient. The whole process fro buying it at the store to enjoying the tv in our home was seamless! Thank you Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Skilled installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael from the Geek Squad mounted my TV on a tricky wall with little or no damage. He went over instructions until I was certain I understood which remote I need for which operation. He cleaned up thoroughly when he was finished. He set up everything needed, but couldn't get my aged DVD player to connect to the TV. That was a disappointment but an understandable situation.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad is helpful and patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We determined that the wall wasn't strong enough to mount the TV we'd selected and instead chose to build a shelf instead. The Geek guy was helpful and patient, returning to finish the installation after we'd had the shelf made and to troubleshoot a few issues with the cable modem and remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent service, set up, and education

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was courteous and offered my two different looks for installation and explained the advantages/disadvantages of both. Once I picked, he quickly went about his work, showed me how to adjust the TV and even tucked away the cable box to improve the look and function. He cleaned up all the debris and left no trace he'd even been there. I referred him to my son, who later installed the same device at his home,

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Professional and efficent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased our new home in June and quickly found out we were going to need a professional to mount our tv on our stone fireplace. Struggling with options; we went to Best Buy and found the answer. Geek squad came on time and with our purchased mount and mounted our TV on a very 3 dimensional stone with absolute perfection. They took their time and did it the right way, and we’re friendly and personable as they were doing it! My tv looks amazing up there and I sleep soundly knowing it won’t fall off the wall!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my 85" Sony TV. Superb Job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These folks sure know how to get a job done and do it right. I would trust the GEEK Squad to do any job and get it done quick. They came to my home installed the wall mount, put up the 85 inch Sony TV, connected to the internet and all my devices in about an hour. What a superb job.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The best 200 bucks that I could have spent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have mounted many TVs in my life, but the thought of hanging one that is 86 inches seemed too much for me, so I paid for the squad to come out. Best decision ever! Super nice guys, clean, professional and they did it better than I would have.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Premium TV mounting connect and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    required for new installation of your widescreen TV, by professionals who have the tools and expertise!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made Installation Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't risk your new equipment. The Geek Squad did a fantastic job mounting and connecting our new 85 inch QLED. It was a job for the pro's and the Squad did a superlative job. We're convinced that it's part of the reason we buy from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed new TV mount and then attached the new TV. Everything looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    TV is easy to use, the perfectsize The sound great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and sound Easy to use The geek squad service was wonderful

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Setting up my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both gentlemen that help set up my tv were extremely professional, knowledgeable and friendly. Thank you for doing an outstanding job and do fast!!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Great help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Geek Squad were professional, knowledgable and very helpful with the installation, setup and assistance with operating our new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad and or Best Buy staff were awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff that came out and mounted my 65" tv with the new tv mount I purchased were very professional and very knowledgeable. They asked me how and where I wanted it mounted , explained to me the viewing angles I could use. They were Truly great ambassadors to Best Buy. I was very satisfied with their workmanship, attention to detail, and respectfulness of my home. I would recommend them to anybody needing in home services. Thank you Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was wonderful in installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not speak more highly about the people who installed my picture. They were so precise, delightful & explained everything i asked. I had to have my first screen tv exchanged & insisted upon the same people i initially met even though i had to wait a little longer to schedule with them

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    My TV was installed when I requested within 2 days

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were not Geek Squad but did the work and were very professional and quick, but I didn't realize before they left that the only speaker on was the TV which was not loud enough, but I could hear it When I contacted Best Buy and explained the problem to them, they were very quick to help fix the problem. Best Buy sent another installer out and they found that the auxiliary speakers were not connected and fixed the problem. I am very pleased with everyone's help.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad to the Rescue!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brady and Geek Squad team member did an Outstanding Job of disconnecting the old tv and mounting the new tv, purchased at Best Buy. They were prompt in arriving, quick to fix the issues, and conscientious in answering our questions regarding the new set up. The Geek Squad never fails in exceeding all expectations! We're So Thankful for their expert assistance!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great work by this Geek team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received excellent service from the tech team that came to install: Gillo Moore and Lawrence. Organized and efficient, gave us good solid guidance and, left the place clean and devices all working and well installed. Thank you! Peter Simon

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs were very knowledgeable and wall mounted my 86 inch in no time at all. Great techs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service, the technicians knew their job, explained everything

    I would recommend this to a friend