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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 203 Showing 4,041-4,060 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad's Professional Installation of my tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad team members worked together to quickly remove our existing television and replace it with our new one. They used a level to be sure it was properly mounted, made sure that the new tv interfaced with our existing remote controls as well as our router.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Television Mounting went great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a few tries for the company to get the scheduling right but the installer was great. Fast, courteous and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Satisfied Geek Squad Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was on time,mounted the TV connected the sound bar and showed me how to use the TV's app to setup. Very pleasant and took out all the boxes.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a My Best Buy Total member so this service was no added cost. I was a little skeptical I wouldn't be charged extra but I wasn't. The installer worked quickly, installed the tv mount, in-wall cable concealer, and my tv pretty quickly, without any mistakes.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    TV wall unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted this to the wall and hung my tv on this. Very quick and professional

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek Squad #1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have them come in and mount and set up everything. Very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a wonderful job. Excellent and knowledgeable Neat, fast service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Tracy Installed our new TV quick and flawlessly

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Excellent service. Prompt delivery, courteous and.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek squad personnel were exceedingly courteous, knowledgeable and extraordinarily professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed TV well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were courteous and installed the TV in a nice. professional manner. They did describe some of the process as it was happening (like the standard was to leave 6 inches between the TV stand and the soundbar. However, this 6 inch gap really does make the TV a little high in the room. I wish we had lowered the TV by 2 or 3 inches or at least discussed this a little more.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Geek Squad was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents, Eric bower, were very professional, knowledgeable, and courteous. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service tech was nothing less than outstanding. He removed old wall hung tv and replaced with new 55" tv. Old tv was heavy so he called in for an assistant to help remove from wall. He then mounted a new adjustable wall mount and hung the tv. Tech was exceptionally neat in appearance.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Couldn't ask for more - GREAT service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs came on time, mounted my tv with speed and experience. They then set it up with my accounts showing me how and also showed me a few things on how to use the new features of my tv. Absolutely great service. Couldn't ask for more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG C3 77" Perfect delivery and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a wonderful TV delivery and mounting experience. The Geek Squad guys were friendly, discussed how they planned to mount the TV and then executed the plan to perfection. My wife and I are super happy and would strongly recommend letting the Geek Squad pros make your life easy and do the install rather than trying to do it yourself. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Art instead of a black rectangle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv looks like art when not in use and I couldn’t be happier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted my tv quickly and ver professionally. Highly recommend getting them to mount your tvs.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and Professional install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent was so pleasant to work with. He knew exactly what he was doing. Installation was fast but ensured that everything was done correctly and in a professional manner. Didnt feel rushed when explaining the details of the TV and setup.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV/Display Setup & Mounting, up to 55”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The husband and wife team came out on time, and installed the new TV and mounted it on the wall. They were a heck of a team, and were a pleasure to see a couple working together. So nice and friendly, and they were efficient and quick, cleaned up the area when they left. A real pleasure to have them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Quick and easy service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent showed up on time and was quick and professional! Total time of installation was around 10 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Raising the bar high with service excellence!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service provided end to end! That’s the way to do it guys! You have raised the bar very high for customer obsession and delivering results. Extremely professional! I’m very impressed and will highly recommend Geek Squad.

    I would recommend this to a friend